Posted by on Dec 13, 2023 in General | 0 comments

A Formal Introduction: Welcome Rayna Lamberti

Rayna Lamberti began teaching at My Gym Pasadena in 2003 while earning her Liberal Studies degree at Cal Poly Pomona. After graduating and having proved herself to be an outstanding and talented My Gymer, she made the decision not to pursue her teaching credential and instead stay with My Gym. She transferred to My Gym Toluca Lake in 2006, where she acted as Director for 13 years. Additionally, as a valued member of the MGE Training Division, she helped train many franchisees and directors during her time at both gyms. Throughout her years at My Gym Toluca Lake, Rayna grew so much, as did her family! She married her husband, Joey, in 2007 and then welcomed twin boys, Jamison and Dominic, in 2012. Rayna loved being a My Gym teacher and director, but her passion for My Gym drove her to pursue ownership.  In 2019, Rayna began the process of taking over ownership of My Gym Henderson and moved her family to Nevada. In January 2020, she started her...

Read More

Posted by on Dec 13, 2023 in General | 0 comments

MGE Corporate Offices Closed for the Holidays

Please note: The MGE Corporate Offices will be closed Friday, December 22nd, through Monday, January 1st. In case of an operational support emergency, please call 818-208-5979. Though MGM and the website will be closely monitored during this time, non-urgent Help Desk responses may be delayed. All emergencies will be handled appropriately. Other Important Closure Dates/Notes:ShopMyGym Monday, 12/18/2023 (LAST DAY OF SHIPPING FOR 2023): Orders must be placed by 9:00 a.m. PST to ship this day. Any orders placed after 9:00 a.m. PST will ship on Tuesday, 1/2/2024. Tuesday, 12/19/2023, through Monday, 1/1/2024: ShopMyGym.com will be open for orders. Orders will not ship during this period. Custom Artwork OrdersWednesday, 12/20/2023 (LAST DAY TO REQUEST CUSTOM ARTWORK): Orders must be placed by 12:00 p.m. PST to receive a first proof before the holiday break. Any orders placed after 12:00 p.m. PST will be completed in the order they were received beginning Tuesday, 1/2/2023. The Marketing Library and Print System will still be available during this time. Wishing everyone happy holidays and...

Read More

Posted by on Dec 6, 2023 in Support & Programming | 0 comments

Elevate Your Team: My Gym Accreditation Awaits in 2024!

As we gear up for the holidays and start thinking about next year’s gym goals…have you considered how to take your team to the next level? Imagine this: giving your My Gym a boost, adding some pep to your step, and taking your team’s teaching skills to new heights in 2024! 🚀💪 It’s not just about certificates; it’s about making your team stand out for their dedication and expertise, which, in turn, helps to create a My Gym experience that shines with awesome vibes and top-notch skills! The Teacher Accreditation Program (TAP) is your gym’s golden ticket to formally recognizing your teachers’ outstanding skills in specific areas of My Gym. We know you’re already superstars, and TAP is designed to put the spotlight on your teachers’ expertise! 🌟 Why Become a My Gym Accredited Teacher? 🏆 Formal acknowledgment of your My Gym expertise 🎓 Receive a dazzling certificate to proudly display in your gym 🌐 Showcase your commitment to excellence How Does it Work? It’s as easy as 1-2-3!...

Read More

Posted by on Dec 5, 2023 in General | 0 comments

Grand Opening in New Braunfels, TX

We are thrilled to announce the grand opening of My Gym New Braunfels, located just outside San Antonio, TX. My Gym is the latest addition to a variety of other children’s-related businesses and services in a building known as the Rec Center. Owner and franchisee Paul Friske, along with Director Kourtney Reneau and Assistant Director Emiaj Castaneda, will give the community their first taste of My Gym in classes this week. Please send warm wishes and congratulations to...

Read More

Posted by on Dec 1, 2023 in Technology | 0 comments

Important notice regarding manual overrides in MGM

We have identified an issue with manually overridden payments on some MGM accounts. Accounts with a “Manual Override” payment amount in the child’s “Payment Option” screen may have reverted to the default class price. We are currently working a solution and hope to have it fully tested and implemented by Monday. In the meantime, we ask that you double check recent transactions and future payments for any families that may have been charged the full class fee. View Report > Classes > Discounted Enrollments for reference, and keep an eye on batch payment amounts before you run them over the weekend. We apologize for the inconvenience. Thank you,MGE Tech...

Read More

Posted by on Nov 16, 2023 in Equipment | 0 comments

Space Flight Trolley

The only approved trolley to be used in My Gym is the blue one sold by Artistic Coverings, shown below. It must always be used with the safety cover applied properly as pictured in the Space Flight Handbook. This has been the case since 2019, and it has been covered in MGE Updates, Reminders, the Space Flight Handbook, and all Space Flight training videos. This notification is being sent in an abundance of caution. If you are unsure which trolley is being used in your gym, please remove the cover and verify. If you have further questions, please contact...

Read More

Posted by on Nov 14, 2023 in Technology | 0 comments

MGM Release – Sunday, November 19th at 9 PM ET

A release is scheduled for Sunday, November 19th at 9:00 PM ET. The release will require a server reboot that may cause MGM and the website to go offline for 5-10 minutes. We aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will continue to keep you updated as any changes come about. The majority of this release includes behind-the-scenes upgrades and fixes. Some new enhancements: Additional trial statistics in Statistics Overview Additional details on the freeze confirmation email to include any upcoming payments due prior to freeze...

Read More

Posted by on Nov 14, 2023 in Marketing | 0 comments

Soliciting by Yelp

We recently learned that Yelp sales representatives have been contacting My Gyms again. They’ve stated that they are dedicated My Gym representatives and the purpose of their call is to discuss advertising on Yelp. Please be advised that MGE does not have a partnership or arrangement with Yelp for their advertising platform. We do NOT advise that franchisees advertise with Yelp for various reasons because it is easy for My Gym to be found organically (for free without paying) on Yelp. With that said, we do strongly advise that all My Gyms take these steps (free): Claim your Yelp page and create a business profile Populate your Yelp page with the logo, fun photos, and a description of the business Keep your information up to date (hours, contact info, etc.) Respond to all reviews: It’s important to engage with our audience; therefore a response to all reviews, whether positive or negative, is essential. Please direct any further questions about Yelp to...

Read More

Posted by on Nov 8, 2023 in Strategic Partners & Sponsors | 0 comments

My Gym and Reindeer in Here – Coming Soon!!!

My Gym is excited to be partnering with Reindeer in Here, a wonderful plush toy/book set AND animated special airing for the 2nd consecutive year on CBS, Saturday, Dec 2 at 8 p.m. and streaming all holiday long on Paramount +. This is a very exciting partnership and one which we hope to replicate annually for years to come. See more info about Reindeer in Here below and how our partnership will benefit the My Gym Foundation! Overview of the program My Gym locations in the U.S. and MGE will promote Reindeer in Here at the gyms and through digital media from mid-November through mid-December, including the use of in-gym posters, hand stamps, social media, and email. Additionally, there will be fun-filled curriculum integration ingredients featuring music (see below), downloadable/printable coloring and activity sheets for gyms to pass out weekly, and a FREE Reindeer in Here Plush Toy/Book Set for gyms to use for the programming integration and keep for future use in the years to come. Here’s more...

Read More

Posted by on Nov 6, 2023 in Support & Programming | 0 comments

A Formal Introduction: Welcome Lisa Miroballi

Lisa discovered My Gym in 2001 after answering an old fashioned newspaper ad. She had already earned her Bachelor’s Degree in Elementary Education from the University of Vermont, but classroom teaching was put on hold, as the My Gym position spoke to her. It combined her passions, her active lifestyle, and her background in gymnastics, dance, sports, and teaching, and it’s been a major part of her life ever since. She began as a director and then became Regional Director and part owner of 3 top-level Connecticut locations, each with over 500 kids, until 2006. During her tenure in CT, she was awarded “Director of the Year” by My Gym Enterprises for 4 consecutive years. On January 1, 2007, Lisa moved to the Midwest to purchase the Wheaton, IL location. Under her ownership in Wheaton, she received the “Franchisee of the Year” award for 4 years. Lisa served on the Franchisee Advisory Board and, in 2012, became one of the founding members of the “MGE Programming Team.”  Also in...

Read More

Posted by on Oct 26, 2023 in Marketing, Technology | 0 comments

Warning to Gyms Using Text Request

MGE has been alerted by Text Request of some locations with extremely high volume (10x the average) and a large number of spam reports. These locations are in danger of losing texting privileges on any platform, and you are also at risk of having your phone number be permanently blacklisted by phone companies. Furthermore, this volume of texting opens My Gym up to privacy lawsuits. Text Request does not limit the number of recipients in group messages. This is great when sending to targeted groups such as November birthday children or campers. That said, we do not recommend utilizing the All active, eligible contacts group message option that is built into Text Request. Many locations have upwards of 6,000-8,000 contacts that have amassed over time, many of whom may no longer be relevant to our business and/or have aged out. Please also take into consideration that, although you are not limited to 160 characters, every text that goes over 160 uses multiple credits. Emojis are counted as 2 characters....

Read More

Posted by on Oct 25, 2023 in Technology | 0 comments

Email Marketing Statistics

We are aware that your recent email marketing campaign reports are showing as 0 delivered. MGE has been receiving our normal copies of your emails, and has observed normal email volume and activity, so we believe it is simply a display issue. Our developers are looking into this now. If you would like us to confirm that your recent campaigns have been delivered, please contact Tech with the exact subject line of your email. Thank you,MGE Tech...

Read More

Posted by on Oct 24, 2023 in Products | 0 comments

Merchandise Division Updates

This is an update regarding all things merch at MGE! New contact info, best practices, & FAQs are all addressed. Please reach out to the contact info provided with any questions. Contact: merch@mygym.com, ndell@mygym.com, ashahrani@mygym.com ShopMyGym.com (Wholesale) Ordering SOP: Register your gym(s) on SMG Go to shopmygym.com and click “register new account.” It is best to have one shared account for your team under your official @mygym.com emailIf you have more than one location, make an account for each location Orders from other email addresses will not be accepted; this is to secure the wholesale businesses of all gyms Add your items to cart Checkout! Free shipping on orders over $90 If you are interested in bulk pricing, have any questions about an order you placed, or require any assistance with Shop My Gym at all, just shoot an email to the contacts above! Merch Customer Service is fast and sure to go above and beyond to solve any and all difficulties. Product Requests, Size Exchanges, Address Changes, etc.,...

Read More

Posted by on Oct 20, 2023 in Support & Programming | 0 comments

New MGE Mandates

Hello My Gym Franchisees, We wanted to give you a heads up that the MGE Support Team will be performing mandate checks beginning this November. These new mandates went into effect June 1, 2023. You can find the new mandates in the Operations Manual in the “AAA – Franchise Support” folder. If you have questions, please email support@mygym.com. Thank you! You can read the original MGE Mandates email sent on June 1, 2023 below. +++ MGE cares deeply about the services we provide, the quality of our gyms, and the reputation we’ve earned through 40 years of hard work. Our brand enjoys a premium position in the minds and hearts of families everywhere, and it’s not something we ever want to take for granted. To ensure we stay ahead of the competition and retain our top status, the MGE Executive Board has reviewed the mandates that every My Gym franchisee must follow. Our MGE Mandates have long been the backbone of what allows us to be so great. They...

Read More

Posted by on Oct 18, 2023 in My Gym Foundation | 0 comments

A New Way to Donate

The My Gym Foundation is excited to offer another stress-free way for your members to donate to the cause. MGF is now on Venmo! You can find us here: @MyGymFoundation. Offering an additional platform for clients to donate makes gifting kids in need just that much easier! You can now give them options while fundraising with PayPal, with Venmo, and through our website at mygymfoundation.org. We are so grateful for your tremendous efforts to provide children with disabilities the equipment and services they deserve. Each donation helps gift critically-needed items to improve the daily quality of life for children everywhere. Thank you dearly for your continued support. We appreciate you! *Also available on the Print System in Programs > My Gym...

Read More

Posted by on Oct 17, 2023 in General | 0 comments

Resale Update

We are extremely excited to introduce our newest franchisee, Mason Pulde. Mason has recently purchased the Huntington, Stony Brook, and Babylon locations on Long Island, NY from longtime franchisees, Evan and Debbie Greenberg. Warm wishes and congratulations can be sent to...

Read More

Posted by on Oct 12, 2023 in Marketing | 0 comments

NEW Milestone Signs Now Available

Exciting news… NEW milestone signs are here! These milestone signs are going to add a whole new layer of fun and excitement to both your gym and the social media world. From “First day at My Gym” to “I rocked my first big kids class,” we’ve got a variety of signs that your members will absolutely love. And the best part? Parents will likely be eager to share these special moments and milestones on social media which means one thing: FREE advertising for us! You can easily download and print these signs from the Print System in the Printable Signs > Milestones section. They’re 11×17 inches in size, and you can print them at your local print shop. For extra durability and extended use, we recommend having them printed on foam boards. It’s a simple and cost-effective way to add some excitement to your...

Read More

Posted by on Oct 11, 2023 in Marketing | 0 comments

Cyber Monday Directives

Note: This may be applicable in countries outside of the United States. Adjust accordingly. Plan your Cyber Monday promotions during October and early November for a successful rollout after Thanksgiving. Franchisees may utilize the recommended Cyber Monday promotions listed below or customize your own. Please add your own disclaimers and terms. Strategy Part 1: Our strategy is to make our Cyber Monday deals available from Black Friday through Cyber Monday. They will simply be called Cyber Monday Deals, although valid a few days prior. This common practice keeps the offers simple for the consumer while reducing work for you. Strategy Part 2: The day after Cyber Monday, you may choose to extend your Cyber Monday Deals for an additional 1-2 days “due to popular demand.” Develop promotions now. (See suggestions below) Cyber Monday promotions should be available for purchase from the Friday after Thanksgiving through the Monday after Thanksgiving (11/24/2023 – 11/27/2023), however, you can choose to start them earlier if you wish. Any day except Thursday during Thanksgiving...

Read More

Posted by on Oct 4, 2023 in Marketing | 0 comments

Free Class Preview Week

We are excited to announce the Free Class Preview Week marketing strategy. During this special week, we invite you to offer complimentary preview sessions of our classes to potential customers. This initiative aims to showcase our outstanding programs, foster community involvement, and drive interest and enthusiasm for our offerings.  While paid trials remain our evergreen offer, you can introduce our exceptional services while creating a limited time sense of urgency to a wide audience during Free Preview Week.   Directives can be found on the Operations Manual > Marketing Folder > Marketing Information and...

Read More

Posted by on Oct 4, 2023 in Technology | 0 comments

MGM Release – Sunday, October 8th at 9 PM ET

A release is scheduled for Sunday, October 8th at 9:00 PM ET. The release will require a server reboot that may cause MGM and the website to go offline for 5-10 minutes. We aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will continue to keep you updated as any changes come about. The majority of this release includes behind-the-scenes upgrades and fixes. Some new enhancements: Additional sales and tracking functionality for our My Gym Socks pilot gyms Print/Email Confirmation buttons when enrolling a child in MGM Overtime hours designation in timesheets Promo code usage eligibility for classes with a future start date Addition of week day (e.g., Friday, Saturday, or Sunday) to party booking date selection and confirmation...

Read More