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Posts by My Gym Administrator
Posted by My Gym Administrator on May 14, 2026 in Technology |
Per our update last week, we have scheduled the MGM release for Sunday, May 24th early morning East Coast time. We had previously stated that MGM and the website will go offline briefly like past releases, however that is no longer the case on our new platform. Users active at the time of release may need to refresh or clear cache, but otherwise there will be no service interruption. We will continue to keep you updated as any changes come about. Enhancements and updates scheduled in this release: 🔹PCI ComplianceWe are releasing updated back-end code to comply with PCI standards. There will also be a slight update to the transaction flow. The credit card fields will open in a small dialog box within the booking process. Your transaction will not be disrupted. A secure email link will still be an option for any parent who requests it, though it is entirely optional. In the notice we sent in March, we mentioned that the credit card entry fields would be...
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Posted by My Gym Administrator on May 1, 2026 in General |
Congratulations to Brittaney Beaumont on her recent purchase of the North San Antonio My Gym. Brittaney has recently taken over operations and is winning over the hearts of her members. A sincere thank you to Jose and Olga Padilla for their years of hard work and dedication to My Gym. Email: northsanantonio@mygym.comSocial Media: @mygymnorthsanantonioPictured: Brittaney...
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Posted by My Gym Administrator on May 1, 2026 in Support & Programming |
Our My Gym curriculum is always evolving with these goals in mind: making it easier to teach, easier to train, and consistently exceptional for every child and family. We’re happy to share that the next phase of curriculum optimization will launch in curriculum the week of 5/18. We encourage you to watch the webinar for a detailed overview of all the changes. As promised, the directives are now available to guide you through the updates. WATCH NOW: https://vimeo.com/1188478371/6534808d9d?share=copy&fl=sv&fe=ci Why We’re Making These Changes More time for meaningful play: Children will have more time to explore and engage with “ingredients,” rather than rushing from one to the next. Developmentally appropriate expectations: Adjustments have been made to better align with how children naturally learn and participate. Quality over quantity: One well-executed, engaging activity is more impactful than squeezing in multiple rushed ones. Time to connect: Families are craving slower, more intentional experiences and meaningful interactions. We are also optimizing for today’s families and teams. Parents, especially Millennials and Gen Z, are...
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Posted by My Gym Administrator on Apr 24, 2026 in Support & Programming |
We’re thrilled to share a new addition to the AP Gymnastics curriculum: a Video Library of Skills! This library is designed to serve as a visual guide for what each skill should look like, helping create greater clarity and consistency in how skills are taught across the board. A few important notes: Not every skill appears in each month’s curriculum, and not every curriculum skill is included on the skill chart. Many skills are built through a progression of lead-up drills that develop over time. You may see skills introduced before the level they’re formally “assigned” to. This is intentional, giving gymnasts exposure and something to work toward as they continue developing. You can find the Video Library: Linked directly within the curriculum on the Gymnastics page under the “Overall Notes” section In the Curriculum Center here: Curriculum>Video Library>Gymnastics Levels Library We hope this resource supports your team in building confidence, consistency, and retention within your gymnastics...
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Posted by My Gym Administrator on Apr 24, 2026 in General |
My Gym is pleased to announce the latest opening in the Sunshine State. Mike and Ana Arbaiza have opened their doors in the Edgewater section of Miami, FL. Located between Midtown and Downtown, the gym is on the ground level of an historic building with cool architecture. The team, which includes Director Mariana Rangel, has done an excellent job immersing themselves in the community, and the families are extremely excited. Congrats, My Gym Edgewater! Email: edgewater@mygym.com Social Media: @mygymedgewater Pictured: Director, Mariana Rangel (Left) Owner, Ana Arbaiza...
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Posted by My Gym Administrator on Apr 21, 2026 in Marketing |
When a parent searches for activities for their child, they are often in a “high-intent window.” They may be needing to get out of the house, feeling frustrated with their child’s screen time, or in the process of switching to a new activity from something else. If that “high-intent window” closes, the lead is gone. How important is speed exactly? Here are some stats and information to drive the point home… According to studies by Harvard Business Review and InsideSales.com: You are 100x more likely to connect with a lead if you call or text within 5 minutes versus 30 minutes. You are 21x more likely to qualify a lead (get them to book a trial) if you respond within 5 minutes compared to waiting just 30 minutes. The “One-Handed Shopper”: Modern day moms are often browsing on their phones while doing something else (waiting in the carpool line, sitting at a doctor’s office, etc.). THIS is likely when they submit their lead. If you reply while they are...
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Posted by My Gym Administrator on Apr 20, 2026 in Conference, Support & Programming |
Now’s the time to secure your spot at one of our upcoming Training Seminars. Hotel rooms are filling fast. To ensure our East Coast attendees can take advantage of the group rate, please book your hotel by May 8th. In addition to reserving your room, make sure to register using the link below so the MGE team can plan accordingly and provide the best possible experience. The Deadline to register for our East Coast Seminar is May 22nd. Choose the seminar that fits your schedule and come prepared to walk away with practical tools, fresh ideas, and a renewed drive to grow your gym. These high-energy events are designed for leaders and key team members who are serious about long-term success. Expect valuable insights, meaningful connections, and strategies you can put into action right away. +++ The Training Seminars are high-energy, motivating experiences designed to recharge you and your team. Choose the seminar that works best for you, and you’ll walk away with practical tools, fresh ideas, and renewed excitement...
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Posted by My Gym Administrator on Apr 20, 2026 in Products |
Dear My Gym Franchisees, Thank you for your patience, several items are now back in stock. CLASSIC GRIPPER SOCKS Classic Gripper socks are back in stock! There are a few variants still to be delivered later this month. A larger shipment is in production with a mid-to-late May ETA. We will keep you posted on the status. STANDARD UNISEX STAFF T-SHIRT All sizes are back in stock. STANDARD UNISEX CHILD LOGO T-SHIRT All sizes are in stock. Green is out of stock in a few sizes with a late April ETA.All other colors are available in all sizes. STANDARD UNISEX BIRTHDAY T-SHIRT All sizes are in stock. Blue is out of stock in a couple sizes with a late April ETA.All other colors are available in all sizes. ACHIEVEMENT PROGRAM WRISTBANDS All colors are in stock. Orders are being fulfilled with the larger size rather than the smaller size that was initially shipped to some gyms. Also note the following: STAR GRIPPER SOCKS The Star Gripper Socks are not currently being...
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Posted by My Gym Administrator on Apr 16, 2026 in Technology |
We have reached out to Text Request to discuss more convenient options for MFA. Though we are unable to turn the function off completely, they are giving us a back-end option to switch individual users from SMS to email verification. We have confirmed that this is optional; you do not need to switch if SMS works for you. Important things to know: Text Request’s standard MFA method is SMS verification by default, but they are changing our account’s default method to email on the back-end. That said, all current users will remain on SMS unless they would like to switch to email. To switch individual users to email, contact mperez@mygym.com with the Gym Name, Dashboard ID (phone number), user’s full name, and email address. All new users created in Text Request will use email verification by default going forward, but they may switch to SMS at any time in their user profile. You may create individual user accounts for your team members at your discretion, or continue to share...
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Posted by My Gym Administrator on Apr 15, 2026 in Support & Programming |
Our My Gym curriculum is always evolving with the goal of making it easier to teach, train, and deliver an exceptional experience in every class. As part of our next phase of optimization, following months of testing and refinement, you’ll see additional updates launching on 5/18. These upcoming enhancements are designed to further simplify execution for your teams, strengthen training consistency, and support long-term success across all programs. To help set you up for success, we’ll be hosting a webinar to walk through what’s changing and, more importantly, the philosophy behind these updates. Understanding the “why” will help you more effectively implement these changes with your teams. 📅 When: Wednesday, April 29 – 2EST/1CST/11PST💻 Where: Zoom https://us02web.zoom.us/meeting/register/ZxZtIZFmTFOnixWlv-_jsQ👥 Who: Any My Gym Owners, Directors or Team Members Upon registration, you will receive a link and instructions on how to join the meeting. Please contact support@mygym.com with any questions. See you...
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Posted by My Gym Administrator on Apr 13, 2026 in Support & Programming |
We’re asking all My Gym locations that are attending the seminar to submit a video (under 20 seconds, please) showcasing your team’s creativity and fun personality. Choosing only ONE of the video options below, showcase your team’s creativity – pick wisely! No pressure. IMPORTANT: Record videos horizontally (landscape), keep them from 15-30 seconds in length, and upload them to our Dropbox using THIS LINK. Don’t forget to include your gym name and city in the video file name. Team Intro: Get creative and a little silly as you showcase yourself and your team with one of the following trends. (Sample video 1, Sample video 2, Sample video 3) TikTok Dance: (Sample video 1, Sample video 2) A serotonin boost guaranteed to bring a smile to everyone’s face, and we are all about it. Copy an existing dance or create your own to Bruno Mars’ 24 Magic song. Are you already buzzing with ideas? Great! The deadline to submit your video is April 30, just over two weeks away. So grab your cameras and...
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Posted by My Gym Administrator on Apr 2, 2026 in Marketing |
Hello… We would appreciate your feedback on our digital advertising vendor Eulerity. It is not required that you have been previously signed up with Eulerity. You may submit feedback by completing this short feedback form. Thank you! MGE Marketing...
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Posted by My Gym Administrator on Apr 2, 2026 in Products |
Here’s an update from Memo Kahan, the CEO of PromoShop, our merchandise vendor. +++ April 2, 2026 Dear My Gym Franchisees, We sincerely apologize for the disruption and frustration we have caused you and your gym’s operations. We are embarrassed by the challenges you’ve experienced and take full responsibility. In the interest of transparency, we want to share what happened, what has been resolved, and what is underway. What went wrong PromoShop transitioned from the previous vendor too quickly, and there were too many unknowns. The inventory transfer was significantly more complicated than anticipated due to inconsistent labeling and packaging from the previous supplier, resulting in inaccurate stock counts. The transition coincided with product supplier breaks for Chinese New Year, creating additional supply-chain delays. Existing order history and backorders from the prior provider caused system conflicts and fulfillment issues. Connectivity between ShopMyGym and the fulfillment warehouse system has been a challenge, which we believe has been fixed. For the last 2 weeks we implemented a more manual process...
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Posted by My Gym Administrator on Mar 30, 2026 in Marketing |
Your leads aren’t ghosting you… they’re just waiting for a nudge. It’s not that they aren’t interested. They’re busy, distracted, or planning to respond later and forgetting. And, if your follow-up stops after one or two attempts… they can easily slip away. Because effective follow-up is what turns “this looks fun” into “let’s do it!” And when it’s treated like a daily system (not a one-off task), that’s when things start to click. And the best part? Most of the time, the “yes” is already there… it just needs a little extra love. Follow-Up = Where Most Conversions Happen Most families don’t act after the first message – they need time and a few reminders. Without follow-up, a lead that felt excited today can easily go cold within a few days. It’s one of the highest-impact things your team can do – no extra ad spend, no new strategy – just making the most of the leads you already have. How to Do It (The System That Works) Daily...
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Posted by My Gym Administrator on Mar 20, 2026 in Technology |
We want to keep you informed about upcoming system updates designed to strengthen PCI compliance and further protect customer payment information across the network. These updates will be released on Thursday, March 26th. Best practice in PCI compliancy is for team members to not handle and/or see the customer’s credit card. To meet this requirement, the process for collecting payment information will change. Going forward, when a customer needs to add or update a payment method, the gym will send the customer a secure email link. The customer will use that link to enter their own credit card information directly into the system through a secure, PCI-compliant page. This ensures that sensitive payment information is entered only by the cardholder and never handled verbally or visually by gym staff. Many customers already have their card information saved on their phone or computer through autofill, so the process should take about the same amount of time as providing a card number over the phone. Please click here for an overview of the changes...
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Posted by My Gym Administrator on Mar 20, 2026 in Products |
We’re sorry again for the frustration and inconvenience our gyms have recently experienced during the transition to our new merchandise vendor, PromoShop, and we’re continuing to work closely with their team to correct the problems and avoid them in the future. Here’s a letter from their President, Kate Alavez, regarding the corrective action they are...
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Posted by My Gym Administrator on Mar 19, 2026 in Technology |
Dear My Gymers, You should have received a couple emails from Text Request regarding multi-factor authentication. The email details everything you need to know. Here are some bullet points: From what we have seen, you will need to take action if you were to log out at any point going forward. Unclear if Text Request will forcibly log you out. Your current password will not work, and you need to initiate a Forgot Password to reset it. This is when you will be asked to provide a cell phone for MFA. You cannot use your business line; it must be a real cell phone. Since it is not often that you will be logged out and need to log back in, we do not feel it is absolutely imperative that everyone has their own account and cell phone number configured. Simply use the cell phone that will be most accessible at any given time within a reasonable time frame. Please contact Text Request support if you have issues. Their contact information...
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Posted by My Gym Administrator on Mar 19, 2026 in Support & Programming |
It’s time to kick off the year with our first Quarterly Directors-Only Webinar centered around a simple but powerful idea: accountability. The early months of the year can be some of the most important for setting the tone in our gyms – for our teams, our families, and the goals we’re working toward in 2026. This will be an opportunity to connect, refocus, and start the year with strong leadership energy. Whether things are running smoothly in your gym or you’ve already had to pivot around a few unexpected curveballs (because… My Gym life!), this session will be important for you, as it’s all about stepping back for a moment and making sure we’re leading with intention as the year gets underway. Think of it as a quick leadership tune-up – because running a My Gym is easier when we’re holding each other accountable…and even directors occasionally need a pit crew. 🔧💪 More details below: 📅 When: Thursday, April 2nd at 12:00pm PDT💻 Where: Zoom https://us02web.zoom.us/meeting/register/_0JwHFN6Qt2BYPbQ3nUc6A👥 Who: All My...
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Posted by My Gym Administrator on Mar 19, 2026 in Support & Programming, Uncategorized |
We’re thrilled that the Achievement Program for older classes will be live next week! All the details are in the Directives and Implementation Plan, so please review them with your team. A few key items/checklist to prepare: Intro emails: These are in the email system and ready to go—please send them to each of your older classes this week to prep families for the launch. Wristbands: If you haven’t already, order them from Shop My Gym. Skill & Development Sheets: Print the new versions for your classes. Skill Assessment Sheets: Print these for your students in the Gymnastics program. Fun Fact: Coming soon – a training video to clarify all skills listed on the sheet. Parent Education emails: Next week, all age groups should receive these (younger classes will align with older ones). Sample announcement: This is included in the implementation directives—review this with your team. Curriculum reminders: Beginning next week, you’ll notice some small reminders in the curriculum about the AP Program and Level Up challenges where appropriate....
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Posted by My Gym Administrator on Mar 11, 2026 in Support & Programming |
Our My Gym Curriculum is carefully designed and highly effective, but we also recognize there’s a lot to learn, remember, and cover during weekly meetings. To make it simpler for teachers and save time, many elements of the curriculum have been aligned, as you will notice beginning 3/23. This streamlining is intended to make training more efficient and your weekly meetings less time-consuming. Some of the streamlined elements you may observe include: Songs, Dances, and Endings will often be aligned in younger classes. Minor Obstacles (with variations) will now be aligned between Ninja Jr andNinja Training classes. Weekly Skill name has been retired; Preschool Gymnastics andNinja Jr classes will now share the same Conditioning Skill. As always, remind your team to tailor instruction to each age and skill level, adapting elements thoughtfully even when they appear across multiple classes. This is one step toward making teaching and training easier for our teams. More to come soon! If you have any questions, please contact...
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Posted by My Gym Administrator on Mar 10, 2026 in General |
Jordan Condon has been an incredible leader of the Syracuse gym for the past 11 years! Through her dedication, passion, and vision, she has guided the gym to some of its strongest performance numbers in years. Under her leadership, the gym maintains a vibrant balance of parties and enrollment, achieving a remarkable conversion ratio that consistently averages well over 60%! Beyond the numbers, Jordan’s greatest impact is the culture she fosters. She has built a loyal, long-term team and leads with warmth, energy, and a genuine commitment to the families and children she serves. The fact that three of her team members have more than 10 years at the gym speaks volumes about her leadership. Including Jordan and a previous director who fills in occasionally, there are five team members with a combined 60 years of My Gym experience! Her thoughtful marketing strategies have also strengthened Preschool Prep enrollment, bringing more families into the program. Jordan’s influence reaches across the organization through her MGE gym support visits, where she...
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Posted by My Gym Administrator on Mar 10, 2026 in Products |
We’re sorry for the frustration and inconvenience our gyms have recently experienced during the transition to our new merchandise vendor, PromoShop. We’ve been working closely with their team to correct the problems and avoid them in the future. Here’s a letter that their CEO, Memo Kahan, asked us to share with you: Dear My Gym owners, We have worked through most of the challenges in the re-launch of the store. We feel that we have a grasp of the situation, and most importantly, we will continue to work until everything meets everyone’s expectations and beyond. We appreciate your passion for My Gym products, which will continue to improve and have a wider selection. If there is ever anything you need from us, please contact our team at merch@mygym.com. We appreciate the opportunity. Memo Kahan...
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Posted by My Gym Administrator on Mar 6, 2026 in General |
The standard liability waiver language has been updated to remove references to COVID-19 and provide clearer language for the different types of activities offered at My Gym (in-gym programs, birthday parties, and offsite/mobile events). Because waiver language may already be updated and customized by the individual gyms, these updates cannot be pushed system-wide and must be updated individually by each location if needed.Please note that changing the default legal language in MGM does not alter any completed/signed waivers already on file. Review the updated waiver language in the document linked below and update the applicable areas within your gym’s systems and materials. Updated waiver language: Located in the MGM Tutorial (Help/Support > MGM Tutorials): MGM Legal Waivers and Terms. Note: Make sure to use copy from the provided Google document to paste into MGM (copy from outside sources will cause issues). We recommend completing these updates as soon as possible to ensure your gym’s forms reflect the current language. Waivers to Update: Visitor and Member Information Agreement (VIMA) In...
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Posted by My Gym Administrator on Mar 4, 2026 in Support & Programming |
We’re excited to officially roll out our Achievement Program for Older Classes, designed specifically for — Preschool Gymnastics, Ninja Jr, Ninja Training, and Gymnastics. Launch Week: 3/23 If you missed the webinar, be sure to catch the recording HERE so you’re fully prepared for rollout. Our full directives and implementation plan are now available for download! Wristbands will be available to order through Shop My Gym beginning 3/9. We’re truly excited to see this come to life in your gyms! You’re setting the stage for something great. 💪 If you have any questions, please email...
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Posted by My Gym Administrator on Feb 27, 2026 in Support & Programming, Technology |
We are excited to announce a new AI-powered dashboard in MGM designed to give you key insights into your business. The dashboard is a work in progress; it will get smarter as the months go by and as more data is collected. In the future, we will be able to build predictions and trend analyses as an additional tool to gain and retain revenue in your gym. Revenue data in the dashboard is locked under the Owner access password. The link to the report can also be hidden based on login permissions (Admin > Login Accounts > Permissions): Consider Membership Intelligence an additional tool available to you; you are not required to complete any of the recommended actions at this time. Feel free to look around and play with the reports; it will not affect any data or...
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