Posted by on Mar 8, 2019 in Strategic Partners & Sponsors | 0 comments

PJ Masks Mission Accomplished

Thanks for making this partnership so successful and so much fun for the kids! The PJ Masks partnership is now complete. You can take down the posters in your gyms. But, please hang on to the hanging hardware for future use. We are currently putting together a partnership recap for the PJ Masks team. If you have any great photos or videos that you haven’t shared with us already, please send them our way. We would also love to hear your feedback on this partnership.  Any quotes or feedback you have from parents or kids would be greatly appreciated. Send us a quick note at...

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Posted by on Feb 28, 2019 in My Gym Foundation | 0 comments

MGCA Announcement Inside!

The MGCA team has been working tirelessly to expand our reach, build stronger connections with My Gym staffs and members, and increase the number of children we help every year. With this continued expansion, we are excited to announce our new name: My Gym Foundation As the My Gym Foundation (MGF), we will continue our mission to help children facing severe physical and cognitive disabilities and aim to expand this influence around the globe. We realize there will be a transition period adjusting to this new name and logo, and we are here to make this transition as seamless as possible. During this time, both logos and names will be relevant, and you can still leave your MGCA poster on display. In the coming months, our marketing materials will be updated with the new logo, and we will send you some new goodies just in time for the My Gym Foundation Annual PNO Fundraiser in April! We look forward to this new change and hope you do too. Please...

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Posted by on Feb 21, 2019 in Support & Programming | 0 comments

Training Seminar Topics

We are in the beginning stages of planning Training Seminar 2019 and would love your input.  It is always our top priority to provide the most needed training meetings and relevant topics at our seminars.  Please click here to submit topics and give your input for seminar.  Please complete the short survey by February 28th for your input to be considered. More information including registration, pricing, and hotel will be released over the next 2 weeks.  Please email afoote@mygym.com with any seminar specific...

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Posted by on Feb 20, 2019 in Technology | 0 comments

MGM and Website Scheduled Maintenance – 2/24/19 at 8PM EST

Per our update on February 11, we are taking several steps to ensure reliability and security in our systems. One of those steps is a server move; the website will be moved to its own server on Sunday evening (February 24) beginning at 8:00 PM EST. MGM and the website will be unavailable for approximately 5 hours during this time. We will send another reminder on the morning of Sunday, February...

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Posted by on Feb 20, 2019 in Strategic Partners & Sponsors | 0 comments

My Gym/Caribbean Sol Updated Program

We have aligned with Caribbean Sol because we believe in providing the best products and services to our families. And, since we encourage our My Gym Kids (and parents) to be active outdoors, Caribbean Sol’s all natural, environmentally and eco-friendly safe products are the perfect fit to keep them, the environment, and sea life safe. With this in mind, we are excited to announce our new and improved partnership with Caribbean Sol for 2019. Over the last couple of months, based on feedback and data, we have identified areas for improvement and ways to bring more value to our customers and gyms. Here is a breakdown of what we have done and have planned: We have sent the hanging hardware for the posters so that gyms can more easily display them and free up wall space. Thank you for your patience on those. The hardware was shipped with the PJ masks materials at the end of January. If, for some reason, you did not get it, please use the...

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Posted by on Feb 19, 2019 in Marketing, Support & Programming | 0 comments

Updated Texting Guidelines

Because of some information recently obtained, MGE is updating all protocols for texting your prospective clients and members. Going forward, we are to text only customers who text us or have a relationship with the gym (scheduled guest class, guest class – not enrolled, member, enrolled for camp/PNO, booked/held a party, etc.). We should not be texting those we met at an outside event or a birthday party in the gym, even if they have signed a liability waiver. If you are unsure about texting someone, don’t! Continue to do all of your LGE and birthday party guest follow-ups with calls, voicemails, and emails. If you have any questions, please contact support@mygym.com. Please read through the updated documents thoroughly to ensure you are in line with the TCPA. There are serious fines if the TCPA is not followed. These are the protocols that have been updated:  Best Practices for TextingLead Follow up ProtocolTexting Templates Please read the full TCPA. It is your responsibility to follow these regulations/laws:...

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Posted by on Feb 15, 2019 in Marketing | 0 comments

Gym Marketing Directives for Q2 2019

The evergreen Moments That Matter marketing campaign continues to be our primary message, theme, and marketing position. Where it might seem prudent to switch, it can take years for a marketing tagline and campaign to have real power and affect true market change.  Therefore, we continue to stay the course with the one unified message.  Your marketing year is divided into four quarters, and you can always anticipate receiving a quarterly update approximately six weeks in advance of the next quarter. The annual My Gym Marketing Plan is your main reference for all marketing activities. What to do for Quarter Two – April, May, June 2019 Q2 BIG EFFORT: Each quarter of marketing has a designated focus or “Big Effort” to retain customers as well as generate and convert leads. In Quarter Two, your Big Effort includes a few things: Promote Summer CampRetain Currently Enrolled CustomersGain New Summer EnrollmentsConduct Lead Generating EventsHold Successful In-Gym Events Sounds great, right? Of course; but you need a PLAN! To make this easy,...

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Posted by on Feb 15, 2019 in Marketing | 0 comments

Social Media Roundup – March 1st through 14th

Welcome to your Social Media Roundup! A new month means a fresh start. Let’s kick off this month with strong imagery and videos to spark even more engagement on our channels. You know what they say… “A picture is worth a thousand words.” Keep up the great work, everyone! For further questions, please reach out to marketing@mygym.com. DOWNLOAD: Social Media Roundup – March...

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Posted by on Feb 13, 2019 in Marketing, Support & Programming | 0 comments

2019 Support/Marketing Survey

We hope your year is off to a great start! We would appreciate it very much if you could please take five minutes out of your busy day to complete a survey on your satisfaction with our Support Team as well as our marketing and support structures here at MGE.  We strive to provide all franchisees with the best support and marketing tools possible, and your feedback is instrumental in our reaching that goal.  We are dedicated to each franchisee’s ongoing happiness and viability and, as such, are dedicated to our own continual evolvement, both as individuals and as a company.  No bit of feedback is too big or too small – all will be used constructively.  Thank you! Please click here to complete the 2019 Support and Marketing...

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Posted by on Feb 12, 2019 in Support & Programming | 0 comments

New Online Training Courses Available!

We are happy to notify you that two new online training courses are now complete! Birthday Party Training and Staff Quizzes are finalized and available for use by all My Gym teachers. The staff quizzes course is to be used as directors or owners see fit, and it replaces the former folder of quizzes by the same name. More quizzes will be added soon! Completing these courses is a lengthy process, however, we are working hard to get them to you in the timeliest manner possible. Note: Please remember that each staff member must have his/her own MGM in order to take courses and have their results...

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Posted by on Feb 11, 2019 in Technology | 0 comments

MGM and Website Update

Dear Franchisees, First and foremost, we would like to thank you and your staffs for your patience with us during last week’s service interruptions. While sometimes technology acts in ways out of our control, we can at least improve on how we communicate issues to our gyms. We plan to send more detailed and frequent updates in the future, though we do hope the need for that will be few and far between. To recap, last week our servers experienced two (and a half) major issues: On Monday, a server update at Microsoft exposed a flaw in our system that required complete reconstruction. On Wednesday, we released a system update that required a reboot of the server, which caused a 20-25 minute service interruption. Early Saturday morning and late afternoon, the website was hit with a DoS attack, causing slowness and connection timeouts in MGM. How we are working to prevent this in the future: Regular system releases: We are no longer releasing non-vital system updates during business hours....

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Posted by on Feb 8, 2019 in General, Technology | 0 comments

Important Sibling and Multi-Class Tuition Discount Update

On March 8th, MGM will be changing the way sibling and multi-class tuition discounts are handled. Currently, the original enrollment record is discounted when a new enrollment record is added. We are flipping this around so that the discount is applied to the newer enrollment record instead. The total due from the family will not change. Action Required by Gym Review the Discounted Enrollments report (Report > Classes) to see the list of families potentially affected. You will want to obtain a completed amendment after the switch for families who have the automatic discount (discounts set via manual override will not be affected by the switch). To reiterate, the total amount a family is charged will not change, but acknowledgment of the class price switch should be recorded via amendment.  Paperless amendments are available in the Classes tab of family accounts. Please follow the same protocol as paper amendments. Please contact the Help Desk or tech@mygym.com with any...

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Posted by on Feb 2, 2019 in Marketing | 0 comments

My Gym Collaborates with the American Heart Association

My Gym is collaborating with the American Heart Association for the month of February, which is widely recognized as National Heart Month. Endorsed by My Gym Challenged America, My Gym is recognized as a proud supporter of the American Heart Association’s “Life Is Why We Give” campaign. Each U.S. franchise location is receiving 2 small posters and 2 window clings for display plus 200 decals (red heart cutouts). We ask that you display the posters and window clings during the month of February and encourage your customers to make small $1-$5 donations. For their donations, clients are given two heart decals on which they will write their names, one to display on your designated wall and one to take home. At the end of the month, please send the funds collected payable to American Heart Association, c/o MGE, 15300 Ventura Boulevard, Suite 523, Sherman Oaks, CA 91403. Aligning with the American Heart Association (AHA) allows us to grow our positive impact on the lives of children and increase brand...

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Posted by on Jan 30, 2019 in Support & Programming | 0 comments

Important Changes to Curriculum

In My Gym’s 35-year history, we have always striven to provide excellent content and world-class curriculum that is age-appropriate, fun, and safe.  Over the years, that curriculum has evolved accordingly with the times; we always want to remain current and relevant while retaining the core of what makes us so great. Months ago, we began diving in to research regarding one of our key elements: hanging.  Hanging (or, more appropriately, brachiating) has real, tangible benefits.  It strengthens the upper body and develops grip strength; increases endurance, flexibility, and general coordination; promotes kinesthetic awareness and rhythmic body movement; develops gross and fine motor skills, and helps develop hand-eye coordination and visual perception of distance.  For these reasons (and many more), we include hanging/brachiating in our curriculum. However, research shows that unsupported hanging and brachiating is contraindicated in infants and young toddlers.  The following comes from USA Gymnastics Safety Handbook: “You should not let children hang if they are unable to hold tension in their arms and shoulders.  Children have weak...

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Posted by on Jan 30, 2019 in Products | 0 comments

Free Blitz Bubbles . . . Act Now!

Blitz Bubbles was introduced to My Gym at the end of 2018, and our gyms are loving it!  As mentioned in the December 5th My Gym Update, Blitz Bubbles is a premium bubble solution that produces high-quality bubbles that smell fantastic, and it is the recommended bubble solution for our gyms.  The initial pricing on ShopMyGym did not take into account the cost to ship the bubbles, which the manufacturer, Imperial Toy, absorbed temporarily.  We’ve since had to update the pricing on ShopMyGym to cover the cost of shipping.  The new prices are active on ShopMyGym now.  Even at the new pricing, Blitz Bubbles is a strong value.  Plus, it’s convenient to purchase, since you can order it from ShopMyGym along with My Gym products and have it delivered right to your gym. To help our gyms with the pricing transition, Imperial Toy and MGE have partnered to provide every gym with one free 55 oz. bottle of Blitz Bubbles.  To obtain your free bottle, simply purchase $75 of...

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Posted by on Jan 25, 2019 in Strategic Partners & Sponsors | 0 comments

PJ Masks Partnership – February 2019

“PJ Masks, we’re on our way. Into the night, to save the day!” Get ready, because we are launching a fun new partnership with PJ Masks! February is “SUPER MOVES with the PJ Masks”month at My Gyms across the U.S. and Canada. Our My Gym Kids and teachers are going to have so much fun with PJ Masks superhero skills, challenges, and fun activities. The partnership runs from February 1 – 28, 2019. This partnership includes program integration for Terrific Tots through Whiz Kids. Many of your favorite My Gym adventures, skills, and games have been reimagined for this partnership, including everyone’s favorite, Museum Game, which has been transformed into a PJ Masks Nighttime Adventure game that everyone will love to play (because, in the night, we save the day)! Additionally, the skill stations for February are not only PJ Masks themed; they are also listed on the PJ Masks posters. These posters have been co-branded and co-created specifically for this partnership! MARKETING MATERIALS, PROGRAM INTEGRATION, AND DIRECTIVES Poster...

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