Posted by on May 10, 2019 in Technology | 0 comments

MGM Login Permissions

Did you know you can create multiple MGM logins with customized access? If you already use this feature, great! Whether you’re using it for the first or tenth time, make sure to periodically review your logins and permissions to make sure everything is as you want it to be. Go to Admin > Login Accounts and click the EDIT button next to each login name to review. Now is a good time to also update and strengthen your Admin and Owner passwords. Do this in Admin > Gym > Settings. Please contact the Help Desk with any...

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Posted by on May 9, 2019 in General | 0 comments

Global Payments (Canada)

As a follow up to the April 25, 2019 update regarding Global Payments, new agreements have been sent to you via email from Ken Dang of Global. These agreements must be signed and returned no later than Monday, May 13, 2019. If you have any questions, please contact Ken Dang at ken.dang@globalpay.com or 1-800-610-1822 Ext. 74592. ORIGINAL UPDATE: Dear Canadian Franchisees, As you may have recently seen on Facebook, concerns have been raised regarding credit card merchant fees under Global Payments. We have been working with the Senior Account Advisors in Canada to resolve the issue and improve our partnership. Moving forward, all Canadian locations will be grouped under the same “umbrella,” similar to how gyms are grouped in the US. This will protect individual locations from changes, additional fees, and/or increases. Beginning in May, the recently added System Maintenance Fee, the Risk Assessment Fee, and the PCI Admin Fee will be removed. To be included under the new “umbrella,” you need to have a new contract signed with...

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Posted by on May 7, 2019 in Strategic Partners & Sponsors | 0 comments

New My Gym Partnership-Home Chef

Home Chef- Special Offer for U.S. My Gyms – Save $35.00! We are extremely excited to tell you about our newest partnership with Home Chef, a home meal delivery company similar to Hello Fresh, Blue Apron, and Plated among others. “Home Chef offers fresh, pre-portioned ingredients delivered to your door. Create and plate delicious meals in about 30 minutes! Options include steak, chicken, pork, fish, and vegetarian. There’s always something for everyone to love. Home Chef now offers up to 26 weekly choices using Customize It, priced from $7.99. Mix and match based on your preferences. With Home Chef, customers can spend less than $50 per week on their orders.” We have tested their ordering process, delivery service, ease of preparation, and, of course, the food itself, and it is really AWESOME. Home Chef is actually rated #1 in customer satisfaction in the business. SPECIAL OFFER FOR MY GYM OWNERS, STAFFS, AND CUSTOMERS IN THE U.S.! Through our partnership, you will receive $35 off your first order, which is...

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Posted by on Apr 30, 2019 in Strategic Partners & Sponsors | 0 comments

Caribbean Sol Profit Sharing – New Marketing Tools

Per the update of February 20th, our partners at Caribbean Sol are now offering 10% profit sharing of all local sales directly to My Gyms! And, drumroll, there is no inventory for you to purchase or products to display! All sales are handled through their website, and anyone purchasing Caribbean Sol products using code MG18 will trigger a dropdown menu containing a list of My Gym locations. All sales will be tracked, and checks will be sent directly to the gyms by Caribbean Sol at the end of each quarter. Checks have already been sent to any gyms that had trackable sales at the end of March. IT’S A WIN/WIN – PROVIDING A GREAT PRODUCT AT A GREAT PRICE TO OUR CUSTOMERS AND EASY MONEY FOR YOU! All you need to do to participate in this revenue-sharing program is: Continue displaying the poster, front door/window cling, and brochures promoting the exclusive 25% My Gym customer discount.You should have already received the poster, cling, brochures, and “25% off” stickers with...

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Posted by on Apr 29, 2019 in My Gym Foundation | 0 comments

A Message from Cory

Donations are pouring in from your National MGF PNOs and other fundraising events in April! We plan to announce a grand total AND our raffle winner the week of May 6th. To be included in the raffle, please send in your donation by FRIDAY, MAY 3RDone of two ways: Via Check Made payable to “My Gym Foundation” and sent to: My Gym Foundation15300 Ventura Blvd., Ste. 523Sherman Oaks, CA 91403 -or- Via Credit Card on Our Website:...

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Posted by on Apr 24, 2019 in Support & Programming | 0 comments

Training Seminars 2019

There is only 1 week left to register for the training seminar! Please register today if you are planning on attending this event. May 1st is the deadline. We will be emailing an agenda and a few other to do’s one week prior to the registered people.  Seminar will start at 1:00 PM on Friday and end at 5:00 PM on Saturday. It’s time to register for a 2019 Training Seminar! If you plan on attending the South, Northeast, or West Seminar, we need you to register by May 1st. Midwest attendees may register by July 1st. Deadlines for reserving rooms at a discounted rate may differ; be sure to double check the cutoff dates below. The Training Seminars are very fun and motivational events held regionally around the country, and you can attend any seminar you wish. You and your staff will gain a lot of valuable information and go back to the gym rejuvenated and ready to grow. This seminar is designed for long-term key staff members...

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Posted by on Apr 23, 2019 in Products, Support & Programming | 0 comments

New Birthday Theme: PJ Masks!

Get ready for our latest, greatest, and most SUPER birthday theme!  We’re excited to announce that birthday-themed programming and products are now available for TV’s favorite crime-fighting trio, the famous “PJ Masks!” You can easily customize the programming to fit the wants and needs of your families.  Whether the party is for a five-year-old boy or a two-year-old girl, you can simply cherry-pick from the specific younger/older suggestions in the themed programming.  All merchandise for the new “PJ Masks” theme can be found on ShopMyGym.com.  Like the other theme packs, all of the necessary party goods are conveniently ready to go in one box, including plates, napkins, centerpieces, balloons, and a party favor cup.  This theme is sure to create a ton of fun for everyone! Get on the double and click here to order now, and visit the Operations Manual → Core Programs → Birthday Parties → Themed Parties folder for...

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Posted by on Apr 17, 2019 in Uncategorized | 0 comments

Please Replace Your Trampoline Rules Sign

We have updated the trampoline sign.  Please replace your existing sign at your earliest convenience.  Mounting the sign on a trampoline with netting:  Sign should be laminated, hole punched in the corners, and zip tied to the netting with very small zip ties. (Be sure there are no sharp edges on the zip tie.)Mounting the sign on a trampoline without netting:  It is highly advised that you replace your trampoline with the netted version (email equipment@mygym.com for info).  In the meantime, the sign can be printed, laminated, and adhered to the mat surrounding the trampoline using double-sided tape. DOWNLOAD: Trampoline Rules Sign (rev....

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Posted by on Apr 15, 2019 in Marketing | 0 comments

Social Media Roundup – May 1st through 14th

Social Media Roundup – May 1st through 14th Welcome to your Social Media Roundup. Lots of exciting things going on at this time of year – Teacher Appreciation, Mother’s Day, May the Fourth, Cinco de Mayo, and lots of #MyGymFun! If you have any questions, please don’t hesitate to reach out to marketing@mygym.com. See you online! DOWNLOAD: Social Media Roundup – May...

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Posted by on Apr 11, 2019 in Support & Programming | 0 comments

My Gym Vaccination Policy

Because of the recent measles outbreaks, we have created a My Gym Vaccination Sign (search keyword: vaccination on the Print System) that you may post or distribute if you feel it is needed.  This sign would be used similarly to the “Keep Children Healthy Sign.”  It may be posted during cold and flu season, or in the event you have a measles outbreak in your area. In addition to this sign, you may also reference the “Vaccination and My Gym” document on the Operations Manual for more advice and information.  This is an internal My Gym document and not for distribution.  Please email support@mygym.com with...

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Posted by on Apr 10, 2019 in Technology | 0 comments

ACTION REQUIRED: Important Sibling and Multi-Class Tuition Discount

Per our update on February 8th below, MGM has a new way of calculating tuition discounts for families with multiple tuition payments. If you have previously set a manual override to compensate for what is now fixed, you will need to review and potentially remove the override to calculate the correct discount. All gyms should review the Report > Classes > Discounted Enrollments report to determine if any family accounts need attention. Please see the original update below for more details, and contact the Help Desk if you have questions or need assistance. +++ On March 8th, MGM will be changing the way sibling and multi-class tuition discounts are handled. Currently, the original enrollment record is discounted when a new enrollment record is added. We are flipping this around so that the discount is applied to the newer enrollment record instead. The total due from the family will not change. Action Required by Gym Review the Discounted Enrollments report (Report > Classes) to see the list of families potentially affected. You...

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Posted by on Apr 5, 2019 in Support & Programming | 0 comments

Important Accident Procedures Updates

Please be aware that we have made extensive updates to these files.  Owners/Directors should review the documents at their earliest convenience and train team members on the procedures.  These files are found in the Operations Manual in the Accident Protocols folder.  Please discard any previous hard copies or files saved on your computer.  Accident Procedures and ProtocolIncident Directives and Form Note:  This was previously called the “Uh-Oh Form.”  It is completed when a minor bump, bruise, potty incident, etc. has taken place when a parent/caregiver is not present to observe the incident. Accident Report Directives and Form First Aid Kit Directives Please direct any questions to...

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Posted by on Mar 29, 2019 in Equipment, General | 0 comments

CEO Update: Importance of consistency and uniformity within our franchise community

This is an important message to our most valued partners – our franchisees. We have always considered consistency in gym-to-gym operations to be one of the most important elements in a strong and vibrant franchise company.  Consistency includes areas such as curriculum; quality of programs and instructors; all systems, policies, protocols, and procedures; brand and marketing materials; and equipment, facility, and team-member uniforms. Physical Space and Equipment: MGE does not want to burden our franchisees to invest money when it is not absolutely necessary.  Therefore, the subject of mandatory equipment upgrades and brand consistency updates always brings on grueling debates for us.  We also have these discussions with your Franchise Advisory Board and other franchisee-comprised committees. I apologize if MGE has delivered mixed messages or has appeared unclear about the value of consistency and instituting updated best practices, however, if we have been ambiguous, it’s because we remain cautious when adding additional expenses for our franchisees.  Here is our position on the physical space and equipment: (released in 2012)...

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Posted by on Mar 28, 2019 in My Gym Foundation | 0 comments

MGF PNO Orders

My Gym Foundation goodie bags have started going out this week, and we cannot wait for you to see what’s inside! If you plan on placing any ShopMyGym orders soon, please consider doing so by next TUESDAY, April 2nd. If you do, we can include the MGF goodies in your order and save money on shipping, which means we can help more kiddos in need! Thank you for your support, and happy...

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Posted by on Mar 19, 2019 in Products, Strategic Partners & Sponsors | 0 comments

Better Life Product Ordering Made Easy

As promised at Conference, Better Life products are now available on ShopMyGym. We have selected the products most frequently ordered by gyms across the U.S. to be featured on the site. Better Life is the official cleaning partner of My Gym, and we recommend that all gyms use these high-quality, non-toxic products daily to clean your gyms. More than 1/3 of our U.S. gyms are already using Better Life products, and the feedback has been extremely positive. If you haven’t tried these cleaners yet, we encourage you to place an order now through ShopMyGym. Bonus: Shipping is now FREE! No minimum order of Better Life products! If you are assessed a $5 shipping and handling fee on ShopMyGym because your Better Life order is less than $75, the fee will be removed before the order is completed. Please note, however, that Better Life products must be ordered separately from other ShopMyGym products (on their own invoice). If Better Life products are ordered with other Shopmygym items, a $5 shipping...

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Posted by on Mar 15, 2019 in Marketing | 0 comments

Party Wishes Auto Email

Early next week we will be retiring the Happy Birthday / Party Wishes auto email that is sent to parents of children with upcoming birthdays. This is a simple party marketing email and is not to be confused with any party confirmation or reminder emails.  We recommend recreating the email as a marketing campaign where you will have more flexibility on how and when to market to the families.   Step 1: Create an email list for each birthday month. To do this, you will simply choose the birthday month(s) and a max age (if desired). You will need to do this only once for each calendar month. The lists will automatically update as data changes in MGM. Step 2: Create the email campaign (Template name: Specials and Promos – Monthly Birthday Promo) and make any desired customizations. Select the email list/month to be targeted and then schedule the campaign. Important: Schedule only one month at a time. For example, wait until after May’s campaign has been sent before changing...

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