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Posted by My Gym Administrator on Oct 19, 2018 in Technology |
MGM and Email Marketing System updates were completed this morning, and all scheduled emails have been sent. You should no longer experience intermittent degradation or loss of MGM service. As always, please contact tech@mygym.com if you continue to experience issues. Important things to know about email: Scheduled emails are now being sent at 10:00 AM local time again. We are still working on a feature that will allow you to schedule a custom time along with the date. Depending on list size, your campaign will deliver emails to inboxes over the course of 30-60 minutes once released. If you send an email using “Send Campaign Now” instead of scheduling a future date, it will appear in the log as “1/1/2000.” Reminder: If you add a scheduled date, you do not need to press “Send Campaign Now” – doing so will send it immediately. Once you add the date, you are done. Reminder: Please do not copy and paste images into your campaigns. This is not the correct way to...
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Posted by My Gym Administrator on Oct 18, 2018 in Technology |
The Email Marketing System will be unavailable for the rest of the business day due to maintenance. Please know that are only doing this now, and without advance notice, because it is absolutely necessary. This maintenance is part of our efforts to eliminate the periodic outages that we have been experiencing over the past several weeks. Our developers are working as quickly as possible to resume email service. We understand that this is an important time and day of the week for marketing your holiday events. There is never an ideal time for an important marketing tool to be unavailable, and we apologize for the inconvenience. Please direct any questions or comments regarding this matter to Mae Perez at...
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Posted by My Gym Administrator on Oct 17, 2018 in General |
The stars were bright the night of our gala at our 2018 International My Gym Conference. The brightest stars of all, however, were our celebrated award winners! Please join us in publicly congratulating all of the franchisees and directors who rose to the top in 2018! WORLDWIDE FRANCHISEE OF THE YEAR It is with the greatest of pleasure that My Gym Enterprises Presents this award to Ryan Debin In recognition of your outstanding principles, your superior accomplishments in all areas of operations, and your unique contributions to the My Gym organization You have distinguished yourself as an ideal My Gym franchisee and have built exceptional relationships with your fellow franchisees, your clients, your community, and MGE INTERNATIONAL FRANCHISEES OF THE YEAR The owners who best exemplify the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment Meera Khalfan Billericay & Crouch End, United Kingdom Chris Li & Denise Wang Top Ryde, Australia FRANCHISEES OF THE YEAR The owners...
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Posted by My Gym Administrator on Oct 16, 2018 in Support & Programming |
As you have seen on Facebook and through yesterday’s update, Zipwhip is our new texting vendor! It is simple to use and, best of all, won’t cost you a thing (paid through the Marketing Fund)! If you do not have an account yet, please fill out this form with your gym information and choose an onboarding webinar. Conference attendees who have not signed up for a webinar yet may also register using this...
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Posted by My Gym Administrator on Oct 15, 2018 in Conference, General, Marketing, Support & Programming |
Hello! It was wonderful to see everyone again this year. We all came together and created tons of MOMENTS THAT MATTER! Whether you attended conference or not, please read this update in its entirety, as it is a recap of all things updated, new, discontinued, and currently in the works. General Operations Update: In 2018, we put nearly every My Gym operational area under the microscope. We were looking for what was working, not working, and what we could improve. We strived to find areas where we could improve our owners’ and directors’ jobs and make their lives easier and more manageable. The result was a new model, a new way of operating with a focus on increasing revenue instead of cutting payroll. This is the one most successful way to operate a gym; the model is simply called My Gym. This is the way we will be opening new locations and how we will be advising all existing locations. We will always support My Gyms under any mode...
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Posted by My Gym Administrator on Oct 15, 2018 in Marketing |
Welcome to your Social Media Roundup! Can you believe Thanksgiving is right around the corner? Below, you’ll find the latest list of suggested content, photos, and videos to fill your social calendar. If you have any questions, please don’t hesitate to reach out to marketing@mygym.com. See you online! DOWNLOAD: Social Media Roundup – November...
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Posted by My Gym Administrator on Oct 12, 2018 in Equipment, General, Support & Programming |
MGE continues to work closely with Lisa and the Wheaton team to navigate through this terrible tragedy. Lisa and Justin are working tirelessly at managing the gyms and the situation while grieving for the family. MGE has had 7 team members there to assist with whatever is needed in supporting Lisa, Justin, and the community, and our support of Lisa and her team will be ongoing. We are working closely with experts to make sure we have the safest facility for our families and to manage the situation in the best possible way. Reminder – Do not use Space Flight at all for any programs until further advised. We will inform you when it is okay to begin using Space Flight again and expect that it will be relatively soon. We have hired a zip line expert who is reviewing our guidelines/policies and will be advising us on the best practices to operate the ride going forward. We hope to reopen Space Flight in the next 1 to 2...
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Posted by My Gym Administrator on Oct 12, 2018 in Support & Programming |
As we continue into the fall season, we would like to encourage everyone to maintain great class quality, continue amazing customer service, and, beyond all else, keep safety your #1 priority. As our enrollments rise after the summer months, this is a perfect time to review the Safety and Accident Protocol (on the Operations Manual) with your entire team and answer any questions. We would also encourage you to observe classes and parties to ensure every safety and spotting technique is followed. Participate in weekly meetings and pre-shift reviews to be sure your instructors are discussing safety (using the Weekly Safety Check document), watching the spotting videos, and continuing their education on keeping our members safe. Swings and trampolines have the potential to be safety hazards; please review those protocols from the Operations Manual Safety Folder if you have not done so recently. We also must keep our equipment and apparatuses in proper working condition, therefore, please be reminded that the twice-a-year deadlines to complete the Equipment Safety and...
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Posted by My Gym Administrator on Oct 11, 2018 in My Gym Foundation |
We are overwhelmed with gratitude for your incredible support at the MGCA Casino Night last week. We raised over $68,000, which will go a long way toward improving the lives of children in need. We cannot thank you enough. As we keep this exciting momentum going, we would like to encourage you to incorporate MGCA into your Halloween Parties this year. We recommend adding $3 per child to your admission cost, informing your members this amount will be donated to help kids facing severe physical and cognitive challenges. Please email Aleah (awhaley@mygym.com) to let us know if you will participate, and please include the day you will be holding your event. If you have any questions, you can reach out to Aleah directly as well. Thank you for everything, and Happy...
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Posted by My Gym Administrator on Oct 10, 2018 in Products, Strategic Partners & Sponsors |
OTTO Storage Stools… The perfect solution for flexible seating and storage Made in the USA, these multifunctional stools are lightweight and very sturdy. They are designed and constructed for demanding environments. Kids love them, and parents do too! These stools have many in-gym uses, including but not limited to: Separation toy storage Gym-floor ball storage Preschool Prep room seating and storage Lobby seating and storage Extra seating for camps and events Special Conference Discount for All My Gym Franchisees– Get 33% off all orders! 1 – 4 units: $20.00* per unit plus shipping 4+ units: $20.00* per unit, free shipping *Note: Prices are for regular units. The Soccer Stools are priced $5 more, so gym cost is $25 per unit. Visit www.ottostorage.com to view full product and color/style range. To receive this special My Gym Conference Discount, you need to place your orders directly with Otto Storage via Loofah Art (not through the website). Contact Jay Pati to place your order: PH: (203) 391-5720 FAX: (732) 694-3772 EMAIL: loofah-art@loofah-art.com...
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Posted by My Gym Administrator on Oct 9, 2018 in Conference |
We can’t thank you enough for the wonderful days of sharing, learning, and growth. Your passion and generous spirit both inspired and comforted us at an emotional time in our history. We also need to remind you to please submit your conference feedback forms as soon as possible. Wednesday 10/3 Feedback Form Thursday 10/4 Feedback Form Friday 10/5 Feedback Form Let’s use this “conference energy” to invigorate our team members in the gyms as we work together bringing My Gym to children everywhere. Your MGE...
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Posted by My Gym Administrator on Oct 5, 2018 in General |
For those of you who don’t know, the accident in Wheaton occurred on the Space Flight. Therefore, and per the advice of our attorneys, we are suspending the use of Space Flight immediately. Please contact all employees to make sure this happens right away. Please do not use Space Flight at all for any programs until further advised. We will inform you when it is okay to use again and expect that it will be relatively soon. If asked by your clients why we are not using the Space Flight, tell them that corporate is reviewing its internal procedures and unfortunately, we just can’t use the Space Flight at this...
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Posted by My Gym Administrator on Oct 5, 2018 in General |
If any My Gym employee or owner is asked a question from a parent about the incident in Wheaton, the response should be as follows: Unfortunately, we had a tragic accident in a gym, and our hearts go out to the family and everyone concerned. I don’t have any additional information at this time but will share more as I receive it. If they press for specific information, you can only give out what is known; so, besides the statement above, the only other information you can share is the very sad fact that the child did not survive. If a media outlet shows up: Ask them to please move away from the children and you will talk to them outside and out of sight. If they don’t move, ask them to please respect that this is not appropriate for children to see. Tell them you don’t have any information about the incident and to contact our representative for a response: Marcia Horowitz 212-843-8014 Tell your employees to contact you...
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Posted by My Gym Administrator on Oct 2, 2018 in General |
Dear My Gym Franchisees, It is with the heaviest of hearts that we share some deeply sad news. On Sunday, September 30th, a tragic accident took place in our Wheaton, Illinois gym, and a child was critically injured. We were devastated to learn this morning that the child did not survive the injuries sustained. As we process our own shock and grief, our heartfelt thoughts turn to the child, his family, and the entire My Gym Wheaton team. There are no words to express the depth of our sorrow. The incident was not caused by equipment failure, and few additional details are available. A thorough investigation is being conducted, and we will, of course, share with you any information you need to know as it becomes available. We understand you might want to reach out to the team in Wheaton, but we ask that you give them and the families involved time to grieve and heal. We know you will have many questions and concerns. Please know that our...
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Posted by My Gym Administrator on Oct 1, 2018 in Conference |
Important Things to Know: Hotel: The Hilton Orange County/Costa Mesa – 3050 Bristol St, Costa Mesa, CA 92626 Free shuttle service is available from SNA airport to the hotel. Self-parking is available for $10/day (ask for My Gym rate). Local area info, restaurants, shopping, activities, and childcare options are available on the conference app. Weather Forecast: Wednesday: 73° / 64° Scattered thunderstorms Thursday: 72° / 63° Sunny Friday: 70° / 63° Partly cloudy Suggested Attire: Meetings/MGCA Casino Event: Casual/comfortable (meeting rooms tend to be cold; bring a sweater) Awards Banquet: Cocktail/eveningwear Conference App: Make sure you have claimed your account and created your schedule, and that the email in your profile is correct. This is where important messages will be delivered throughout the conference. We’re sending out a raffle email through the app @ 2:00 PM PDT giving you a chance to win TWO FREE DRINK TICKETS (or equal prize)! Don’t miss out! Claim your account here: https://mygymconference2018.sched.com/signup MGCA Auction: Don’t forget to pre-authorize your payment method for the...
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Posted by My Gym Administrator on Sep 28, 2018 in Marketing |
Welcome to your Social Media Roundup! Halloween at My Gym is a magical time of year. We have compiled a variety of fall-inspired social media ideas, including a bonus giveaway post that can be sprinkled into your social calendar. Enjoy, and Happy Halloween! For further questions please reach out to marketing@mygym.com. DOWNLOAD: Social Media Roundup – October...
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Posted by My Gym Administrator on Sep 28, 2018 in Conference |
We are so excited to have our My Gym family together for a fun night of games and live auction—all in the name of raising funds for children in need. Check out the amazing auction items here. Don’t forget! You can bid on any item at the event hassle-free by simply charging it to your credit card on file with MGE. Need to give us a different/new card? No problem; email accounting@mygym.com. All attendees will receive a paddle with a corresponding bid ID at the event. Can’t make it to conference? You can still bid by proxy! Email Aleah (awhaley@mygym.com) for info. My Gym Conference App – Please Create Your Profile and Personal Schedule Today All attendees must claim their individual app accounts prior to the conference. Claim your account here. The app has the complete conference agenda and will be used interactively throughout the conference, so be sure to create your profile and personal schedule ASAP. MGE will be sending any and all schedule and location changes through...
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Posted by My Gym Administrator on Sep 27, 2018 in Marketing, Technology |
Hopefully, by now you are well on your way to being fully versed in EMS. If not, now is the time to ask your questions. Contact Mae Perez @ mperez@mygym.com for assistance. Visit Help Desk > Tutorials to view the most up-to-date guides and newly added videos. IMPORTANT NOTES AND FAQS (NEW ONES ON TOP): SCHEDULED SENDS: Starting tomorrow, all scheduled sends will be delivered at 6:00 AM local time. 6:00 AM is considered one of the optimal times for sending, as many people begin their day by checking email. We are implementing this change to alleviate stress on the system during peak times. Beginning mid-October, you will have the ability to schedule your send on one of the four optimal send times (6:00 AM, 10:00 AM, 2:00 PM or 8:00 PM). >> IMPORTANT: PLEASE DO NOT HIGHLIGHT + COPY + PASTE DATA FROM EXACTTARGET INTO MGM. That data is riddled with hidden and bloated code that will cause errors when pasted into MGM. To reuse images from Exact Target: First, make sure the...
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Posted by My Gym Administrator on Sep 25, 2018 in Marketing, Technology |
For many of you, reading the words above warrants a big HOORAY! If you have not reviewed the new Email Marketing System (EMS) yet, please do it now; time is running out! Please visit Help Desk > Tutorials to view the most up-to-date guides and newly added videos. IMPORTANT NOTES AND FAQS (NEW ONES ON TOP): >> IMPORTANT: PLEASE DO NOT HIGHLIGHT + COPY + PASTE DATA FROM EXACTTARGET INTO MGM. That data is riddled with hidden and bloated code that will cause errors when pasted into MGM. To reuse images from Exact Target: First, make sure the image you are looking for does not already exist in EMS. If not, first upload the image to your Photo Library (VIDEO); then insert into your email. Copying and pasting images into MGM is not a valid method. To reuse text from Exact Target: Copy the desired text; then first paste it into a plain text editor like Notepad or a blank email. Doing this strips the text of unwanted code that could...
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Posted by My Gym Administrator on Sep 24, 2018 in Conference, My Gym Foundation |
My Gym Conference App – Please Create Your Profile and Personal Schedule Today All attendees must claim their individual app accounts prior to the conference. Claim your account here. The app has the complete conference agenda and will be used interactively throughout the conference, so be sure to create your profile and personal schedule ASAP. MGE will be sending any and all schedule and location changes through this app, so it is imperative that all attendees are connected individually (please don’t use one account as a married couple/BFFs/soul mates). CLICK HERE FOR A INSTRUCTIONS ON HOW TO SET UP YOUR ACCOUNT We may not have the email address on file for your attending staff, so please forward this email to them so they can register for the app as well. We are so excited to have our My Gym family together for a fun night of games and live auction—all in the name of raising funds for children in need. Check out the amazing auction items here. You can bid...
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Posted by My Gym Administrator on Sep 21, 2018 in Conference |
Posted by My Gym Administrator on Sep 19, 2018 in Marketing, Technology |
We are thrilled to hear that many gyms have already successfully sent their first (and second!) email campaigns through the new Email Marketing System (EMS). We understand that any sort of change is scary, especially when it comes to technology, but we promise you that the new tools are extremely simple and user-friendly. Based on our early adopters’ feedback, we have updated portions of the tutorial to be clearer. Please visit Help Desk > Tutorials to view the most up-to-date guides and newly added videos. FREQUENTLY ASKED QUESTIONS: Q: How much longer do we have ExactTarget? A: You will not be able to send emails through ExactTarget after September 30th. Please do not delay in reviewing the EMS training materials. We are available for individual email training throughout the rest of September and beyond, but don’t forget that all of MGE will be at Conference the first week of October. EMS support may be limited during this time. In other words, let’s all get started right away! Q: I have...
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Posted by My Gym Administrator on Sep 19, 2018 in Strategic Partners & Sponsors |
The marketing materials from Caribbean Sol are arriving at all North American gyms this week. Unfortunately, there was a mix up with the printer, and the hanging hardware for the poster was not included in the shipments. This has just come to our attention, and we are very sorry for this. Here are options for what to do now: If you have an extra set of hanging hardware from a past marketing program, please use that set. If you don’t have an extra set, but you have suitable wall/window space in your lobby that you are comfortable utilizing, please hang the poster that way. If neither of the above options apply to you, please keep the poster in the tube while we come up with a hanging hardware solution. We will notify you very soon when we do. In all cases, please place the window/front door decal upon receipt. Thank you. If you have any questions, please direct them to...
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Posted by My Gym Administrator on Sep 18, 2018 in General |
Sarah Marchant recently purchased the Bedford, NH location. You can congratulate her at bedford@mygym.com. Kara Robbins recently purchased the Raleigh, NC location. You can congratulate her at...
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Posted by My Gym Administrator on Sep 17, 2018 in Strategic Partners & Sponsors |
It’s official! My Gym and Imperial Toy are excited to announce a new partnership making Blitz the exclusive bubble partner of My Gym. The test gyms have spoken, and Blitz blew them away. Now the team at Imperial Toy is prepping to deliver the magic of bubbles to My Gyms franchise-wide. This partnership is years in the making, as Peter Tiger, owner of Imperial Toy, has been a customer, supporter, and believer of My Gym since his children started going to Cory’s and Monique’s first My Gym location more than 25 years ago. Peter and the Imperial Toy team are looking forward to supporting the gym teams and delivering a special play experience for My Gym guests. Blitz aligns with My Gym’s passion to teach children in a fun, physically engaging environment, offering bubbles for active play, sensory development, and interaction. Be on the lookout! Each gym will receive additional details of the new partnership in a special launch package that will be delivered in the next two weeks....
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