Posted by on Feb 13, 2019 in Marketing, Support & Programming | 0 comments

2019 Support/Marketing Survey

We hope your year is off to a great start! We would appreciate it very much if you could please take five minutes out of your busy day to complete a survey on your satisfaction with our Support Team as well as our marketing and support structures here at MGE.  We strive to provide all franchisees with the best support and marketing tools possible, and your feedback is instrumental in our reaching that goal.  We are dedicated to each franchisee’s ongoing happiness and viability and, as such, are dedicated to our own continual evolvement, both as individuals and as a company.  No bit of feedback is too big or too small – all will be used constructively.  Thank you! Please click here to complete the 2019 Support and Marketing...

Read More

Posted by on Feb 12, 2019 in Support & Programming | 0 comments

New Online Training Courses Available!

We are happy to notify you that two new online training courses are now complete! Birthday Party Training and Staff Quizzes are finalized and available for use by all My Gym teachers. The staff quizzes course is to be used as directors or owners see fit, and it replaces the former folder of quizzes by the same name. More quizzes will be added soon! Completing these courses is a lengthy process, however, we are working hard to get them to you in the timeliest manner possible. Note: Please remember that each staff member must have his/her own MGM in order to take courses and have their results...

Read More

Posted by on Feb 11, 2019 in Technology | 0 comments

MGM and Website Update

Dear Franchisees, First and foremost, we would like to thank you and your staffs for your patience with us during last week’s service interruptions. While sometimes technology acts in ways out of our control, we can at least improve on how we communicate issues to our gyms. We plan to send more detailed and frequent updates in the future, though we do hope the need for that will be few and far between. To recap, last week our servers experienced two (and a half) major issues: On Monday, a server update at Microsoft exposed a flaw in our system that required complete reconstruction. On Wednesday, we released a system update that required a reboot of the server, which caused a 20-25 minute service interruption. Early Saturday morning and late afternoon, the website was hit with a DoS attack, causing slowness and connection timeouts in MGM. How we are working to prevent this in the future: Regular system releases: We are no longer releasing non-vital system updates during business hours....

Read More

Posted by on Feb 8, 2019 in General, Technology | 0 comments

Important Sibling and Multi-Class Tuition Discount Update

On March 8th, MGM will be changing the way sibling and multi-class tuition discounts are handled. Currently, the original enrollment record is discounted when a new enrollment record is added. We are flipping this around so that the discount is applied to the newer enrollment record instead. The total due from the family will not change. Action Required by Gym Review the Discounted Enrollments report (Report > Classes) to see the list of families potentially affected. You will want to obtain a completed amendment after the switch for families who have the automatic discount (discounts set via manual override will not be affected by the switch). To reiterate, the total amount a family is charged will not change, but acknowledgment of the class price switch should be recorded via amendment.  Paperless amendments are available in the Classes tab of family accounts. Please follow the same protocol as paper amendments. Please contact the Help Desk or tech@mygym.com with any...

Read More

Posted by on Feb 2, 2019 in Marketing | 0 comments

My Gym Collaborates with the American Heart Association

My Gym is collaborating with the American Heart Association for the month of February, which is widely recognized as National Heart Month. Endorsed by My Gym Challenged America, My Gym is recognized as a proud supporter of the American Heart Association’s “Life Is Why We Give” campaign. Each U.S. franchise location is receiving 2 small posters and 2 window clings for display plus 200 decals (red heart cutouts). We ask that you display the posters and window clings during the month of February and encourage your customers to make small $1-$5 donations. For their donations, clients are given two heart decals on which they will write their names, one to display on your designated wall and one to take home. At the end of the month, please send the funds collected payable to American Heart Association, c/o MGE, 15300 Ventura Boulevard, Suite 523, Sherman Oaks, CA 91403. Aligning with the American Heart Association (AHA) allows us to grow our positive impact on the lives of children and increase brand...

Read More

Posted by on Jan 30, 2019 in Support & Programming | 0 comments

Important Changes to Curriculum

In My Gym’s 35-year history, we have always striven to provide excellent content and world-class curriculum that is age-appropriate, fun, and safe.  Over the years, that curriculum has evolved accordingly with the times; we always want to remain current and relevant while retaining the core of what makes us so great. Months ago, we began diving in to research regarding one of our key elements: hanging.  Hanging (or, more appropriately, brachiating) has real, tangible benefits.  It strengthens the upper body and develops grip strength; increases endurance, flexibility, and general coordination; promotes kinesthetic awareness and rhythmic body movement; develops gross and fine motor skills, and helps develop hand-eye coordination and visual perception of distance.  For these reasons (and many more), we include hanging/brachiating in our curriculum. However, research shows that unsupported hanging and brachiating is contraindicated in infants and young toddlers.  The following comes from USA Gymnastics Safety Handbook: “You should not let children hang if they are unable to hold tension in their arms and shoulders.  Children have weak...

Read More

Posted by on Jan 30, 2019 in Products | 0 comments

Free Blitz Bubbles . . . Act Now!

Blitz Bubbles was introduced to My Gym at the end of 2018, and our gyms are loving it!  As mentioned in the December 5th My Gym Update, Blitz Bubbles is a premium bubble solution that produces high-quality bubbles that smell fantastic, and it is the recommended bubble solution for our gyms.  The initial pricing on ShopMyGym did not take into account the cost to ship the bubbles, which the manufacturer, Imperial Toy, absorbed temporarily.  We’ve since had to update the pricing on ShopMyGym to cover the cost of shipping.  The new prices are active on ShopMyGym now.  Even at the new pricing, Blitz Bubbles is a strong value.  Plus, it’s convenient to purchase, since you can order it from ShopMyGym along with My Gym products and have it delivered right to your gym. To help our gyms with the pricing transition, Imperial Toy and MGE have partnered to provide every gym with one free 55 oz. bottle of Blitz Bubbles.  To obtain your free bottle, simply purchase $75 of...

Read More

Posted by on Jan 25, 2019 in Strategic Partners & Sponsors | 0 comments

PJ Masks Partnership – February 2019

“PJ Masks, we’re on our way. Into the night, to save the day!” Get ready, because we are launching a fun new partnership with PJ Masks! February is “SUPER MOVES with the PJ Masks”month at My Gyms across the U.S. and Canada. Our My Gym Kids and teachers are going to have so much fun with PJ Masks superhero skills, challenges, and fun activities. The partnership runs from February 1 – 28, 2019. This partnership includes program integration for Terrific Tots through Whiz Kids. Many of your favorite My Gym adventures, skills, and games have been reimagined for this partnership, including everyone’s favorite, Museum Game, which has been transformed into a PJ Masks Nighttime Adventure game that everyone will love to play (because, in the night, we save the day)! Additionally, the skill stations for February are not only PJ Masks themed; they are also listed on the PJ Masks posters. These posters have been co-branded and co-created specifically for this partnership! MARKETING MATERIALS, PROGRAM INTEGRATION, AND DIRECTIVES Poster...

Read More

Posted by on Jan 22, 2019 in Strategic Partners & Sponsors | 0 comments

Blitz Bubbles Marketing Materials Are On Their Way

Our partners at Imperial Toy are shipping the Blitz Bubbles in-gym marketing materials this week. You will be receiving a poster with hanging hardware and a front door/window cling. Please display these materials in your gym and send in your partnership compliance photos. Send compliance photos to strategicpartners@mygym.com. In the subject line, please include the partnership name and your gym location. For example, “Blitz Bubbles – Buffalo Grove,...

Read More

Posted by on Jan 22, 2019 in My Gym Foundation | 0 comments

MGCA Save the Date!

We are happy to announce the date of our 2019 My Gym PNO benefitting MGCA! 2018 showed incredible success and commitment from gyms across the country, and we are excited to see what this year brings. WHO: All domestic gymsWHAT: Annual National MGCA PNOWHEN: April 12th and 13thWhile our National MGCA PNO will officially occur that weekend, we realize that not all gyms have the availability to run the event on the two dates presented. Please feel free to choose another date in April to hold your PNO fundraiser in honor of our MGCA kids.  Please mark your calendars and save the date for this exciting event. We will send more details in March....

Read More

Posted by on Jan 22, 2019 in General | 0 comments

Music Licensing Reminder – Friday, January 25th Deadline

The deadline to opt in to the 2019 Music Licensing program is fast approaching!  If you haven’t done so already and you wish to participate in our master agreement, please send an email to accounting@mygym.com NO LATER THAN FRIDAY, JANUARY 25.  We cannot accept anyone after that date. Total cost is $441 per gym.  If you opt in, we will process your payment on February 5th using the account we have on file for royalties.  If you wish to send us a check, please send to 15300 Ventura Blvd, Ste 523, Sherman Oaks, CA 91403.  We must receive your check by the end of January. Please contact Aaron Vidal (avidal@mygym.com) at the corporate office if you have any...

Read More

Posted by on Jan 18, 2019 in General, Marketing | 0 comments

Marketing Fund – Check Issue Notice

Dear Franchisees, We are aware of the issues with the Marketing Fund checks, as our bank has flagged a few of them. Some checks have been returned to the payees; please redeposit.  All other checks should be good at this time.   If you are charged any fees associated with this glitch, please let us know and we will take care of them.  We sincerely apologize for any inconvenience. Thank you, Accounting...

Read More

Posted by on Jan 14, 2019 in General, Marketing | 0 comments

Marketing Fund Reimbursements

Dear Franchisees, The Marketing Fund reimbursement checks were mailed on Friday, January 11, 2019.  If you do not receive your reimbursement check within one week, please email the Accounting Division at accounting@mygym.com.  If you have any questions or concerns, please let us know.  Thank you, Accounting...

Read More

Posted by on Jan 14, 2019 in My Gym Foundation | 0 comments

MGCA 2018 100% Program Results

2018 was a record-breaking year for My Gym and MGCA. From the incredibly moving support we saw at conference to the ongoing fundraisers and national PNO and Halloween events, we cannot thank you enough. Big things are coming in 2019, and we are excited to keep the momentum going over the next year. Aleah will be in touch with each of you in the coming months. Please do not hesitate to reach out with any questions or ideas! awhaley@mygym.com — Gyms that reached their 100% Goal in 2018:* My Gym Atwater, My Gym Aventura, My Gym Beverly Hills, My Gym Burke, My Gym Cohasset, My Gym Fairfield, My Gym Glen Rock, My Gym Happy Valley, My Gym Huntington Beach, My Gym Jupiter, My Gym Kailua, My Gym Kendall, My Gym Kent, My Gym Larchmont, My Gym La Verne, My Gym Lincoln, My Gym Lionville, My Gym Manhattan Beach, My Gym Mechanicsburg, My Gym New Providence, My Gym Northridge, My Gym Norwell, My Gym Orange, My Gym Palm Desert, My...

Read More

Posted by on Jan 11, 2019 in General | 0 comments

Music Licensing Reminder

Hey there, franchisees!  We’ve already been getting a good response to yesterday’s update regarding music licensing.  As a reminder, the deadline to opt in to our master agreement is Friday, January 25. Please note that, if you opt in, we will be processing your ACH payment on February 5.  If you are paying by check, we need to receive that by the end of January. If you have any questions, please contact Aaron Vidal (avidal@mygym.com) at the corporate...

Read More

Posted by on Jan 11, 2019 in Equipment, Support & Programming | 0 comments

Discontinued Use of Half-Bucket Swings

It is our duty to inform you when we must discontinue an activity or piece of equipment because of safety concerns.  With that said, we will be discontinuing use of the green half-bucket swings (pictured below), effective immediately. This discontinuation is being initiated my MGE – not the Consumer Product Safety Commission.  Because of the possibility that a child may tip over and fall out of the swing above the chain across the front, we have decided to remove the swings from our gyms out of an abundance of caution.  If you currently have these swings in your possession, please discontinue their use. You may continue to use any/all of the following swings in your gym per the corresponding manufacturer’s age/weight guidelines without cause for concern: SWINGVENDORAge RangeRope Deluxe Swing – GreenSwing Set Mall 4yrs-10yrs up to 110 lbs. Full Bucket Swing – GreenSwing Set Mall 18mos-5yrs Roped Deluxe Glider – YellowSwing Set Mall 3yrs-5yrs up to 100 lbs. total Cyclone Swing Seat – GreenSwing Set Mall 4yrs-10yrs up...

Read More

Posted by on Jan 10, 2019 in General | 0 comments

2019 Music Licensing Update

Hello, franchisees!  We were able to determine what the final costs are from BMI and ASCAP for our 2019 contracts.  Total cost is $441 per gym.  If you wish to participate in the program, we ask that you please send an email to accounting@mygym.com no later than Friday, January 25.  It is important that you opt in by this deadline to be included in our master agreement.  We cannot add you after the fact. We will process your payment using the account we have on file for royalties unless you specify otherwise.  If you wish to send us a check, please send to 15300 Ventura Blvd, Ste 523, Sherman Oaks, CA 91403. Questions?  Please contact Aaron Vidal (avidal@mygym.com) at the corporate...

Read More

Posted by on Jan 8, 2019 in Marketing | 0 comments

My Gym Partners with American Heart Association

We are pleased to announce that My Gym is partnering with the American Heart Association for the month of February, which is widely recognized as National Heart Month. Aligning with the American Heart Association (AHA) allows us to grow our positive impact on the lives of children and increase brand awareness. Congenital heart defects are the most common type of birth defect in American newborns, affecting approximately 40,000 babies each year. With this partnership, which is endorsed by My Gym Challenged America, My Gym will be recognized as a proud supporter of the American Heart Association’s “Life Is Why We Give” campaign. Each U.S. franchise location will receive 2 posters and 2 window clings for display plus 200 decals (red heart cutouts), arriving later this month. We ask that you display the posters and window clings during the month of February and encourage your customers to make small $1-$5 donations. For their donations, clients will be given two heart decals on which they will write their names, one to display...

Read More