Posted by on Oct 11, 2024 in Support & Programming | 0 comments

Interactive Training: Turning Simple Interactions into Genuine Connections

Ever feel unsure about how to start a conversation with customers and members, like you’re on a blind date and don’t know what to say or how to approach them? You’re not alone, and we’ve all been there! Our upcoming training, Turning Simple Interactions into Genuine Connections, is here to help you confidently navigate those tricky conversations with parents/grandparents/caregivers and make every interaction feel natural and fun. Here’s what we’ll cover: Building and maintaining strong rapport with both children and grownups Mastering first impressions and representing the My Gym brand personality Practical tools to enhance proactive and reactive customer care Strategies to win back customers and foster long-term loyalty Conversation starters to build rapport using our “PLAY” acronym When: October 21st, 12:30 p.m. PST / 3:30 p.m. ESTWhere: Zoom https://us02web.zoom.us/meeting/register/tZYude2trDovE9PEU2t4rl3Baq9Vu3k4NaCN Who: Ideal for team members, directors, and/or owners. The meeting will be recorded to share with anyone that missed the meeting as well. Register today to reserve your spot and level up your customer service and connection skills! Reach...

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Posted by on Oct 8, 2024 in Strategic Partners & Sponsors | 0 comments

Conclusion of Skechers Partnership

Dear My Gym Franchisees, We want to take a moment to thank you for your enthusiastic participation in the recent Skechers partnership. The campaign was a huge hit with our families, and we’ve received so much positive feedback about the fun and engaging events in your gyms. As our partnership with Skechers has now concluded, please take down any remaining Skechers signage or branding materials in your locations. We appreciate your support in making this partnership a success and helping to provide our families with an exciting experience. Thank you again for all your efforts, and we look forward to more fun collaborations in the...

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Posted by on Oct 8, 2024 in Technology | 0 comments

MGM Release – Thursday, October 10th at 9 PM ET

A release is scheduled for Thursday, October 10th at 9:00 PM ET. We know that weekday downtime is not ideal, especially for West Coast gyms, but it was important to schedule this release right away. We apologize for any inconvenience this may cause. The release will require a server reboot that may cause MGM and the website to go offline for 5-10 minutes. We aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will continue to keep you updated as any changes come...

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Posted by on Oct 7, 2024 in General | 0 comments

Director Spotlight – Laura Choy

We’re pumped to kick off an exciting new series: the Director Spotlight! We’re so excited to shine a light on directors who are crushing it—bringing excellence, leadership, and fresh ideas to their gyms. Laura Choy from Potomac, MD has been a game changer since day one with her calm, organized energy and dedication to growth. Her quiet, controlled enthusiasm makes her a rockstar at handling any situation. She places an emphasis on constant personal growth, whether it’s consulting with other owners and directors, staying in touch with the Ops Team, or diving into webinars and MGE docs. Under Laura’s leadership, My Gym Potomac consistently reaches record enrollment numbers, just one example of what her work ethic and commitment can accomplish. What makes Laura really shine is her ability to foster a positive, supportive vibe, ensuring every team member feels heard and respected. The impact? A thriving squad! This positivity flows beyond the staff. Laura connects with members and families, building strong relationships that make her gym a true community...

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Posted by on Oct 4, 2024 in Technology | 0 comments

Technology Update – New Accounts and FAQs

By now, you should have received a welcome email from Omnify with your account details. If you did not, please reach out to the Help Desk and we will have it resent to you. We know your time is limited and valuable, so we want to keep this update short and sweet. Many of you have tons of questions and have too many emails and updates to sort through. If you’ve contacted Mae or Tech in the last few days regarding KNOW/Omnify, please give us a few days to gather everyone’s FAQs and provide answers in an easy-to-digest format. For franchisees with multiple locations:MGE, KNOW, and Omnify plan to brainstorm the most efficient way to structure multi-gym teams. Whether you manage multiple gyms separately or have team members that travel between gyms, we are figuring out the best plan for your accounts. Thank you for your patience while we get that in order. If you have a technical issue, continue to reach out to the Help Desk and we...

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Posted by on Oct 1, 2024 in Equipment | 0 comments

Snap Cube aka Lock Blocks – Flash Sale

Children’s Factory is running a flash sale on the rainbow-colored snap cubes through Friday, October 11th. There are approximately 60 cubes in inventory. After that date, they will no longer be available. Children’s Factory is considering making them in a new color scheme, but the final decision has not been made. To place orders, email orders@childrensfactory.com and be sure to include: My Gym account number C660 Shipping address Contact information, including cell phone The item is called “Snap Cube.” Price: 1 Snap Cube – $50 plus shipping 2 or more Snap Cubes – $40 each plus...

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Posted by on Sep 27, 2024 in General | 0 comments

Grand Opening in Nanuet, NY

We have another exciting New York opening to announce! Chris Uy has brought My Gym back to Nanuet, and the community is thrilled. He and his team have done an incredible job getting everything ready. The gym looks great, and the kids are having a blast. Please welcome and congratulate Chris at...

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Posted by on Sep 26, 2024 in Support & Programming | 0 comments

Thank You for Joining the First Quarterly Directors Webinar!

A huge thank you to everyone who attended yesterday’s First Quarterly Directors Webinar! We loved having you there to discuss all things team development, marketing, and leadership. In case you missed out, no worries – the recording is now available on MGM for directors. To access it, you’ll need a password. Simply email support@mygym.com to receive it. The recording is also posted in the MGE Facebook Directors Only Board. Thanks again, and we can’t wait to keep the momentum...

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Posted by on Sep 24, 2024 in Technology | 0 comments

Technology Update and KNOW Webinar

We are holding a second webinar for gyms that attended or watched the first webinar and currently have access to Omnify and KNOW. During this webinar, we will provide general updates about the KNOW system and have plenty of time for Q and A. Tuesday, October 1 at 10:00 AM Pacific / 1:00 PM Eastern Tuesday, October 1 at 1:00 PM Pacific / 4:00 PM Eastern If you have not yet watched the first webinar, please do that now to familiarize yourself with the system. Important Reminders The Omnify (business services, customers, class schedules, etc.) portion of the new tech platform is still in testing. We are hoping to have the initial adopters start testing the system soon; we will keep you updated on timing.  As previously mentioned, we will not launch until we feel the Omnify platform is complete, bug free, and completely ready for adoption throughout the system. This is what you can do now in Omnify. In Omnify: Sign up for Stripe credit card processing Enter...

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Posted by on Sep 19, 2024 in Equipment | 0 comments

Mat Update

Concerns At the 2024 International My Gym Conference, concerns regarding the mats from our longtime vendor, Artistic Coverings, were voiced. Gym owners shared their thoughts on the quality of the vinyl, the stitching, and the foam. The main concerns revolved around the appearance of the mats and keeping them clean. History Artistic Coverings has been a preferred vendor of My Gym dating back to the 90s. For over 30 years, they have worked with us on new designs while maintaining reasonable prices, managing shipping costs, keeping with order lead times, and upholding the customer service standards we have grown to expect. Artistic Coverings has been an outstanding partner with My Gym. Alternate Vendors In years past, there was a heavy request to find alternative mat vendors in other areas of the US to help combat shipping prices. In 2021, we partnered with companies in the Midwest and on the East Coast. There were issues with nearly every order, and the quantity of orders did not support the partnerships. The...

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Posted by on Sep 13, 2024 in Support & Programming | 0 comments

Let’s Goooo! First Quarterly Webinar for Directors Is Happening!

It’s time to kick off our very first Quarterly Webinar for all our rockstar Assistant Directors, Co-Directors, Directors, and Regional Directors! 🎉 Join us for this roundtable-style discussion where Addie Inman and Dominique Recinos will dive into all the things—from team development challenges to marketing strategies, time management, and organization tips, etc. This is your chance to share, connect, vibe, and learn from each other as we work to make our teams #simplythebest. Whether you’re trying to flex your leadership muscles 💪 or level up your team to GOAT status 🐐, this is the place to be! Save the Date:🗓️ Wednesday, September 25th⏰ 12:00 p.m. PT / 3:00 p.m. ET Register here: https://us02web.zoom.us/meeting/register/tZYud-2hrjIpGNBAPOVEdvmT2q4KekdmE2MC Can’t join live? No worries, we got you! The recording will be there for you to catch up later—no FOMO. 🎥 You do NOT want to miss out—mark your calendars NOW! See you there!...

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Posted by on Sep 12, 2024 in My Gym Foundation | 0 comments

Halloween with the My Gym Foundation

Can you believe that we are heading into the fall season already? Sweater weather and all things spooky are just around the corner! The My Gym Foundation is excited to be kicking off the fall season with our annual Halloween party fundraiser. In years past, YOU have raised an incredible amount of money for deserving children everywhere through this nationwide event. We ask that every gym participate in this fundraiser by adding a suggested $5 donation to your regular seasonal party fee for your Halloween party. Traditionally, gyms have found great success raising all or nearly all their 100% Program $1,000 goal from this one event with minimal additional effort! If you have enrolled in our new auto withdrawal program, this is an excellent opportunity to reimburse yourself some, if not all, of your committed contribution. Anything you raise over the $1,000 can be donated to the Foundation through PayPal and Venmo, or with a check. Feeling extra festive for all things fall? Consider raising money all month long with...

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Posted by on Sep 10, 2024 in General | 0 comments

Grand Opening in Brooklyn, NY

We are delighted to announce the opening of Evan Wacht’s 3rd My Gym in Brooklyn, NY. The City Point location will open for business this week. Evan and his team are doing an outstanding job of preparing the gym and connecting with families in the community. Be sure to send Evan some love at...

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Posted by on Sep 6, 2024 in Technology | 0 comments

Technology Update

We want to keep franchisees up to date with the latest information on our technology changes, but we don’t want to overwhelm you.  We’ll do our best to send updates with pertinent information every 1-2 weeks moving forward. If you ever have specific questions, please email tech@mygym.com at any time. Timing KNOW is launched and available for all franchisees to use via the Omnify platform (See Claiming Your Omnify / KNOW Account below). Reminder: KNOW is a third-party app that is being provided for all franchisees. The Omnify platform is where you will access KNOW and any other third-party technology partners. We are in the final stages of perfecting the Omnify platform, which is what will replace the bulk of MGM’s business, services, and financial functionality. We are working diligently but will not launch until it has been fully tested and contains the functionality needed. The plan as of today is to launch in several test gyms later this month.The full rollout to all gyms will be determined a...

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Posted by on Sep 6, 2024 in Support & Programming | 0 comments

Core Program Updates

We wanted to draw your attention to curriculum changes and upgrades in three different core programs (Gymnastics, Ninja Jr., and Ninja Training) that were originally introduced at Conference and begin next week! Overall, the programs have been reconfigured to create various levels of intentional progression and/or repetition within the curriculum. The ultimate goal is to have students achieve a higher level of skill development. Please ensure time is allotted in your weekly meeting to discuss and educate your team on how best to execute these changes. Here is a quick outline of the changes you will notice going forward. Gymnastics Taught in 4-week cycles with the same 20 skills each week:First week: Detailed explanation of each circuitSecond week: Review stations and begin.Third week: Quick review (Ask students what to do at each station) GOAL/EXPECTATION: Students will progress and/or achieve some of their skills and experience a greater return on their hard work after 4 weeks of repetition. All 4 apparatuses will be done each week (Vault, Bars, Beam, Floor...

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Posted by on Sep 4, 2024 in General | 0 comments

Grand Opening in Tribeca, NY

My Gym is ecstatic to announce the opening of another location in the Big Apple. Liz Rubin has opened her 4th location in the New York City neighborhood of Tribeca. She and Managing Director, Aidan Corrigan, are busy welcoming new members to their first week of classes. Warm wishes and congratulations can be sent to tribeca@mygym.com....

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Posted by on Aug 29, 2024 in General | 0 comments

Grand Opening in St. George, UT

We are thrilled to announce our recent Grand Opening in Utah. Tiffany Larsen and her mother, Teresa Stringfellow, opened their doors in St. George this week. They have assembled a fantastic staff who are busy wowing the community with their classes and facility. Warm wishes and congratulations can be sent to stgeorge@mygym.com....

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Posted by on Aug 23, 2024 in Conference | 0 comments

2024 Awards Winners

We held our International Conference in July of this year, and it was an incredible event with over 200 people in attendance from all over the world. Because of everyone’s passion, dedication, patience, and fabulous ideas, we had a wonderful time learning and sharing. Because of the pandemic, this was the first time we have held this event in six years, so thank you to everyone who attended. The hard work and dedication you put into your businesses every day creates beautiful, forever memories for the children in your communities, and we are grateful. Award WinnersAwards were presented at Conference, and we would like to recognize the following recipients. Franchisee of the Year AwardThe owner who best exemplifies the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment West Franchisee of the Year Award: Juakila McConnell – Palo Alto, CA Midwest Franchisee of the Year Award: Bill Berndt – Louisville, KY Northeast Franchisee of the Year...

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Posted by on Aug 22, 2024 in Support & Programming | 0 comments

Preschool Prep Revamp

As announced at Conference, we are pumped about the enhancements we have made to the Preschool Prep program! While our age groups and hours of the program will remain the same, we have done research and have spoken to experts in the field who gave us great ideas for the revamp! Beginning September 9th, you will see the upgraded program, which includes: Alignment with current week of curriculum Integration of Preschool Prep into weekly curriculum Theme based weeks Academic stations: Literacy, math/number sense, sensory, colors & shapes, fine motor skills, and more Music & Movement “At a Glance” sheets Supply Lists Additional training tools The first week of curriculum has been added to the Curriculum Center, giving you and your team time to plan and train on this new format/program. While this curriculum begins September 9th, you can also jump into the program at any future date that works for your gym. Our directives have been updated with information on the new program and can be found in the...

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Posted by on Aug 21, 2024 in Technology | 0 comments

KNOW Webinar Recording Now Available (and last chance to join live!)

Thank you to everyone who joined one of our recent KNOW webinars. A recording is now available in MGM > Resources > Training Tools > Webinars. There is still time to join a live webinar! The last two presentations are happening today (Pacific Daylight Time):Wednesday, August 21 – 11:00 AM to 11:45 AM PDTWednesday, August 21 – 1:00 PM to 1:45 PM PDT If you attended a webinar or watched the recording and would like to get started, please email Mae Perez at mperez@mygym.com with the following information: Business Name: (e.g., My Gym Pasadena)Owner/Main User Full Name:Owner/Main User Email:Owner/Main User Phone*:*Phone must be SMS-enabled. Repeat this information if you have multiple gyms and indicate if you would like them to be connected (sharing team members in KNOW). It’s easy to set up additional users once you’re in, so we just need to start with your main account holder information for now. Contact Mae Perez with any...

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Posted by on Aug 21, 2024 in General | 0 comments

Grand Opening in Spring Mill, IN

It’s with great excitement that we announce the opening of Spring Mill, IN. Emily Carter began the journey of opening her second location more than 2 years ago. It was then that she signed a lease on what was currently a wide open, empty field.  Now, the center is built; the parking lot is paved, and My Gym is open for business. Emily and her team start classes this week. Please send good wishes and congratulations to...

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Posted by on Aug 20, 2024 in Strategic Partners & Sponsors | 0 comments

Skechers Partnership Launch

Hi everyone!  As announced at Conference, we’ve got a very exciting partnership with Skechers set to launch September 1 and running through September 31. 😀 DETAILS   For Back to School, Skechers is promoting its awesome hands-free line of shoes called Slip-Ins. Slip-Ins are the perfect shoes for our My Gymers, as they make taking off and putting on their footwear super easy when transitioning from lobby to gym floor and back. This partnership includes some great PR and co-marketing, helping to broaden our own brand awareness. We’ll also be including some fun curriculum integrations with Skechers throughout the month, so keep an eye out for those! You will soon receive a double-sided poster with hanging hardware, a window cling, and a stack of coloring pages to display and distribute in your gyms beginning September 1.  Here is all you need to know to support/comply with this partnership: Prominently display Skechers brand poster from the ceiling near the gym floor entrance using hanging hardware. If you’re unable to hang it from the ceiling,...

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Posted by on Aug 16, 2024 in General | 0 comments

Welcome Our Newest Franchisees!

We are pleased to announce that two of our California locations have excited new owners. Naomi Zuniga has purchased the Carlsbad My Gym, and Pennie and Robert Fierro are the proud owners of the La Verne location. Both completed their formal training and, shortly after, were able to experience their first My Gym Conference. They are already implementing everything they learned and are off to a strong start. Please send warm wishes and congratulations to carlsbad@mygym.com and...

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Posted by on Aug 16, 2024 in Equipment | 0 comments

Children’s Factory

Hello, My Gym Family! I was delighted to meet some of you at the My Gym event in Pasadena last month. I enjoyed the energy from your team and love what you do for children and families. I am pleased to be associated with your company. My Gym has a corporate account with Children’s Factory, and you have the opportunity to purchase items for your facility at a 40% discount. Please review the following list along with the attached. If you have any questions, don’t hesitate to reach out to me. To place orders, email orders@childrensfactory.com and be sure to include: My Gym account number C660 Shipping address Contact information, including cell phone The items to purchase Because of the nature of the corporate account, MGE will be billed and will then provide gyms with invoices. Information – Products and Pricing 2024 Children’s Factory Catalog Children’s Factory Website My Gym Pricing Sheet is attached. Search for the SKU in Column A. Shipping/Freight is not included in pricing (Ground or...

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