Gym Closure
Hi, My Gymers, It is with regret that we inform you that My Gym Carlsbad in Vista California has closed for business as of November 10, 2025. Please contact MGE Support at support@mygym.com with any...
Read MoreSize 2–4 Sock Restock Update
Hey there, As much as we wish we could control everything, sometimes the world has other plans. A few unexpected delays kept us from receiving our full shipment, but the good news is that the remaining Classic and Star Socks in Size 2-4 (including pink!) are on their way and will arrive with our regular shipment between November 21st and 28th.In the meantime if you’re in a pinch and need size 2–4 right away, our 2025 Spring Design is available now. Please reach out to ShopMyGym directly if you have a unique scenario or specific needs for size 2-4. Where to find Spring 2-4: ShopMyGym.com → Socks → Spring Socks Don’t want to use the Spring socks? Sizes 1–2 and 4–7 can be a great short-term alternative. Age group overlap is designed specifically for this reason so they should work comfortably until size 2–4 is back in stock. For instances where you need to ‘test’ a pair in order to find the best fit for your My Gymers that...
Read MoreCyber Monday Email Updates
In case you missed it, four new Cyber Monday email templates have been added to your Email Campaign folders! Quick heads up: Two of the templates – “Cyber Monday, Public (Launch)” and “Cyber Monday, Public (Last Chance)” – had a small promo code mix-up. They’ve now been corrected and re-uploaded. (VIP Secret Deal templates were not affected.) Action needed: If you had already edited and pre-scheduled either of these two campaigns, please take a moment to re-update and reschedule them. We apologize for the extra step! If you haven’t scheduled them yet, you’re all set – the updated versions are ready for you to use! For any questions, please reach out to...
Read MoreMGM and Website: Important Maintenance with Extended Downtime [POSTPONED]
IMPORTANT NOTICE: We previously announced that MGM and the website would be down for critical maintenance on Thanksgiving Day – Thursday, November 27th. For various reasons, we will be postponing this maintenance to Christmas. Exact timing will be announced soon. +++ We wanted to give you as much notice as possible that MGM and the website will be down for critical maintenance on Thanksgiving Day – Thursday, November 27th. Downtime may take anywhere from 8-12 hours beginning early morning East Coast time. Please keep this in mind before you schedule your Black Friday and/or Cyber Monday deals. More details and tips on how to manage your operations to come in a future update. Any extended downtime hurts, especially during this busy holiday promotion weekend. Thanksgiving Day offers the least amount of inconvenience for the majority of our gyms. We understand this may not be the case for those outside of the US. Thank you for your understanding while we complete these crucial system...
Read MoreNEW! Holiday Staff Gifts – Available For Pre-Order Now Through November 14th
Hey there, Our all-new Holiday Staff Gifts are now available for pre-order till November 14th!Show your appreciation with thoughtful, functional, and branded MyGym staff gifts, the perfect way to celebrate your team this season. Holiday Staff Gifts can be found here: ShopMyGym.com → Staff Gifts Complete Holiday Pre-Order Gift Lineup: Staff 28 oz. Stainless Steel Wide Mouth Water Bottle – $15Made for Holiday Gifting and Everyday Use – The Ultimate Everyday Staff Gift!Keep your team hydrated, refreshed, and on brand with this sleek, durable, performance-driven essential featuring: • Double-wall vacuum insulation (cold 24 hrs / hot 12 hrs) • Leak-proof twist cap with carry loop • Powder-coated finish for a sleek matte look Staff Quarter-Zip Pullover (Men’s & Ladies’) – $25A Simple Way to Show Gratitude this Holiday Season – An Elevated Staff Gift!Lightweight yet durable with a modern, professional look that transitions seamlessly from work to weekend. • 4 oz. polyester interlock jersey with Pro-Lock color retention • Moisture-wicking, snag-resistant fabric • UPF 50 sun protection Pre-Order Timeline Summary: Last Orders in Nov 14thAll...
Read MoreMG Council on Culture and Diversity General Meeting
My Gymers! You made Deaf Awareness Week GREAT! We loved seeing all of your posts on social media, and we know you had an impact in your communities by making them all a little bit more inclusive. Way to go! We hope you’ll join us at our next General Council meeting. We will discuss future programming ideas that can be seamlessly incorporated into your gyms, easy to implement, and impactful to your team and the members of your communities. Also, Stuart and the team will be hosting a training on how to navigate tricky situations while making sure your team and members leave feeling heard, understood, and safe. If you’ve come across any scenarios in your gyms that left you wondering, this is the meeting to jump into! 📅 When: Thursday, 11/20, 12:00 PM PST / 3:00 PM EST💻 Where: Zoom 👥 Who: All are welcome. Upon registration, you will receive a link and instructions on how to join the meeting. Please contact ccd@mygym.com with any questions. See you...
Read MoreYou will be charged for texting overages
Unfortunately, despite several emails, new directives, and a webinar, franchisees are still sending single group text messages that sometimes total over 50,000+ credits. THIS IS FOR A SINGLE TEXT CAMPAIGN. What we hear most is that “it was an untrained team member…” Your team is your responsibility. When one franchisee sends too many texts, your fellow brother and sister franchisees are the ones who pay for the overages (since it is paid out of the Marketing and Services Fund). After many warnings, and in fairness to everyone, we have no choice but to no longer accept the excuse that texts were sent by accident. Every gym should be monitoring their usage throughout the month (Reports > Usage on the Text Request website dashboard). Gyms have now been notified of these policies multiple times by mass update and, in many cases, personally. Overage invoices will continue to be sent and must be paid. These invoices can be upwards of $500-$1,000 PER MONTH. Please review and follow the texting guidelines. They will also help you be more effective in your...
Read MoreNEW! Mymo Socks & 2025 Winter Socks Available Nov 3rd
Hey there, Getting ready for the Winter season? Our all-new 2025 Winter Socks and Mymo Socks will be available beginning this coming Monday, November 3rd. New Mymo Socks and 2025 Winter Socks can be found here on November 3rd: ShopMyGym.com → Socks Need Size 2-4?If you’re in a pinch and need size 2–4 right away, our 2025 Spring Design is available now. Please reach out to ShopMyGym directly if you have a unique scenario or specific needs for size 2-4. Where to find Spring 2-4: ShopMyGym.com → Socks → Spring SocksOur apologies for any delay or inconvenience caused by unavailability of certain sock styles, sizes, and colors. We’re increasing stock levels to avoid this in the future.Complete Size 2-4 All Colors Restock Timeline: 2025 Winter (New): Nov 3rdMymo (New): Nov 3rdClassic: Nov 21st-28thStar: Nov 21st-28thAs always, please reach out directly to merch@mygym.com with questions, requests, or help with anything else at any time....
Read MoreCredit Card Merchant Services
Our relationship with Global Payments / Heartland began in August of 2014. Since then, we’ve worked closely together to ensure our franchisees receive the most competitive rates and excellent customer service. Generally, most merchant service providers increase rates annually; we have been able to retain our rates for the past 11+ years. We are now at the point where the inevitable is happening and rates are increasing for the first time. We negotiated the bare minimum increase but realize any expense increase is difficult. The exact increase will be dependent on your total revenue volume. While we greatly value the long-term relationships we have with many of our vendors, we are not locked to any of them for life. MGE will continue to research and vet companies to ensure we always have the most competitive rates and best customer service for our...
Read MoreCyber Monday Marketing Directives
We’ve got you covered with everything you need to make this year’s Cyber Monday a big success! This year’s plan uses a tiered strategy that captures early birds, last-minute shoppers, and everyone in between. To ensure a smooth rollout, start planning your Cyber Monday promos now. Note: New email campaigns for the 2025 strategy will be available by November 1. ATTACHMENT(S) REFERENCED: Operations Manual / Marketing and Sales / Marketing Information and Directives / Cyber Monday Marketing...
Read MoreClassic 2-4 Socks In-Stock Now in Blue and Pink
Hey there, Need socks for upcoming Halloween and Birthday parties? Classic Gripper Socks (Size 2–4) are back in stock in Blue and Pink. Where to find: ShopMyGym.com → Socks → Classic SocksIf anything looks off on your end, hard-refresh the page and try again—or send us a note at merch@mygym.com and we’ll jump...
Read MoreMonthly Operational To-Do List – New Home & Format Launch
We’re excited to announce that the Monthly Operational To-Do Lists have received a full refresh and have been moved to a new location. These lists contain the highest-priority actions for ensuring your gym is safe, well-trained, and delivering high-quality programming every single month. With this update, we’ve made these items more accessible, actionable, and streamlined so you can pull, delegate, complete, and stay consistent with the tasks that matter most. ✨ What’s New The list has a new format with clear action bullets and sub-bullets for easy skimming and delegation. You’ll have easy access and increased functionality through Google Docs. Note: The OTD will no longer be housed in MGM starting November 2025. You will make a personal copy to use internally at your gym, assign tasks, and track completion as a team. Additional weekly checklists are included as sub-bullets for optional use to prioritize and organize to-do items. Tasks are still grouped under key categories for quick reference. 📍 Where to Find the OTDs Each month’s OTD can...
Read MoreNew Website Launch – Sunday, October 19 at 8PM ET
We are excited to announce that our new website redesign is finally launching this Sunday! There’s no sugarcoating it; for a variety of reasons, it has taken us a while to finally release the design we teased back in 2023. Thank you for your patience while we worked this out. We hope you enjoy the new look! There will be no major effect on MGM, and the front-end website should be down for only 5-10 minutes. There are a couple sections that you can customize at your convenience: Optional Owner Bio (Admin > Website > Owner Bio): This is new and separate from the existing Admin > Website > Our Story section, though you may copy and paste the same text in the new section. Reviews (Admin > Website > Reviews): Choose a few of your favorite reviews to share here. Simply add the star rating, reviewer name, and if you would like to display the review on the Homepage, Party page, or...
Read MoreWe’d Love Your Feedback on The Melon Patch Partnership!
Dear My Gym Owners & Staff, As we wrap up our Melon Patch partnership with Moonbug Entertainment, we’d love your feedback! This activation brought music, games, and movement inspired by The Melon Patch—Moonbug’s brand-new, live-action educational series—into our Waddlers, Gymsters, Terrific Tots, and Siblings & Friends classes throughout the past month. Your input helps us share meaningful feedback with our partners and continue securing great collaborations for My Gym in the future. Please take a moment to share your thoughts by replying to this email with any of the following: How did your members and kiddos respond to the Melon Patch music and activities? Were there any favorite moments, songs, or games that stood out? How did your teachers feel about the curriculum integration—easy to incorporate, enjoyable for the kids? Did parents share any feedback or comments about the activation? Do you have any photos you’d like to share of your classes enjoying their Melon Patch experience? (Please send them to strategicpartners@mygym.com) We’ll compile all responses and share highlights with the Moonbug team so they can see the...
Read MoreOctober 2025 Marketing Minute
Dear Franchisees, We’re excited to introduce a new monthly communication designed with you in mind: The Marketing Minute. Each month, we will be sharing helpful marketing tips, interesting finds, and practical insights to support your local efforts. As always, the Operational To-Do checklist is your monthly guide to run the best gym possible on all levels, but we hope the Marketing Minute adds some insight and helps build your marketing know-how. ************************* Marketing Minute: Your Competitors This month, we wanted to share insights into your competitors. We did our best to ensure the information below is accurate, but there may be differences in your local competitor from what is described herein. Please take the time to educate yourself on your competitors’ pricing, promotions, and offerings. Signing up for their emails and following them on social is an easy way to stay informed. We will focus on franchise chains, but you are likely to have mom-and-pop competitors as well. We strongly encourage you to spend some time learning about them...
Read MoreTime to Send Your October Focus Emails!
My Gym Owners, Directors & Teams, It’s time for our second curriculum cycle in the Achievement Program! This week, be sure to send the Focus Emails to enrolled Tiny Tykes, Waddlers, Gymsters, Terrific Tots, and Siblings & Friends so families know what their little ones are working on this month. Emails are available in the Email Marketing System in the Achievement Program Folder. Going forward, reminders for these email sends are listed in the Curriculum Center and in the Operational To-Do’s each month! We also recommend setting a reminder in your calendar or task app every 4 weeks to stay consistent. Keep up the great work—your consistency helps families stay engaged and excited about the value and learning taking place in every My Gym class! If you have any questions, please contact...
Read MoreTales from the Gym Floor: Top Notch Classes & Operations
We’ve all been there… the classes that run like a dream 👑, the ones that go a little sideways 👻, and everything in between. This webinar is all about the stories every My Gymer can relate to – those everyday moments on the gym floor and behind the scenes that can make or break the class experience. Families notice them (even when we don’t), and the good news is that a few small shifts can make a big difference in how kids and parents experience your gym… and we’ll show you how! Whether you’re brand new or have been leading for years, these tales may feel very familiar. Come laugh, learn, and leave with simple tools you can put into action right away to keep your classes top notch every. single. time. 📅 When: Monday, October 20 at 12:30 PM PT / 3:30 PM ET💻 Where: Zoom | Register Here👥 Who: All Team Members, Trainers, Directors, and Owners Upon registration, you will receive a link and instructions on how...
Read MoreFall Fundraising with the Foundation
The My Gym Foundation is so grateful for the tremendous support gyms across the country are providing with the upcoming Halloween festivities. We are so appreciative of all the gyms sponsoring MGF children, raising funds through raffles and contests this month as well as donating a portion of their Halloween party sales to the Foundation. We could not do this important work without you and thank you dearly for your continued contributions. Please note that our Venmo account is currently unavailable. Please direct donors to our PayPal account (download a printable QR code sign here) or our website at www.mygymfoundation.org to make an online donation. We sincerely apologize for this inconvenience and hope to have the account back up and running very soon. Thank you dearly for your kindness and...
Read MoreReady for Achievement Program Celebration Week? 🎉
Our very first Achievement Program Celebration Week is almost here—let’s make it unforgettable! Review these steps with your team so you’re set for next week: 1️⃣ Follow the Curriculum & AnnouncementsAll details are in the curriculum. Check out the “Celebration March” post at the bottom of the Waddlers, Gymsters, Terrific Tots, and Siblings & Friends classes for the week of 9/29. Ensure all team members feel confident and prepared to run the march successfully. 2️⃣ Watch the Celebration March VideoIt’s embedded in the curriculum (and here’s the quick link). 3️⃣ Prep Your Milestones BoardsFiles are in Print System > Programs > Achievement Program.Tip: Print on foam board for extra durability. You can always start with 2–3 designs and add more later. These will be available for photo ops in the lobby after the kids march out of class. 4️⃣ Stock Up on Achievement Program StickersAvailable from Shop My Gym. My Gym stickers work too! Hand them out instead of stamps this week for a special touch. 💡 Share...
Read MoreTraining Seminar 2026
Get Ready to Learn, Laugh & Level Up! Mark your calendars because the Training Seminars are coming next summer—and you definitely don’t want to miss this! East Coast: June 5th – 6th, 2026, New Tampa, FL West Coast: July 10th – 11th, 2026, Pasadena, CA This is not just any training; it’s an energy-packed, team-building, skills-sharpening, idea-sharing event! Think: Best practices Informational meetings Team bonding like you’ve never experienced Fresh inspiration to fire up your programs and your people And yes… lots of fun surprises Bring your whole crew! The more of your team members who come, the stronger your gym will be when you get back. Need a reminder of how amazing training seminars are? Click here to watch highlights from the last Training Seminars: West Coast | East Coast Got great memories from past seminars?Share your favorite pics and videos on the Facebook boards to get the excitement rolling—we want to see those throwbacks! We’re counting down the days… are you?! More details are coming...
Read MoreMGE Updates Sent by SMS Text
Beginning this week, all MGE updates will be sent via text message (US and Canada) as an additional layer of distributing important company announcements. All other methods of communication will remain the same: Email (Sender: updates@mygym.com) Facebook Group(s) (Author: My Gym Enterprises) Updates Archive in MGM (Resources > Updates) New SMS Text (Sender: 818-907-6966) Owner cell and gym phone numbers will receive general updates, and owners will receive ownership-related updates. MGE will add as many owner cell phone numbers as we have on file. Please email mperez@mygym.com to add any additional numbers. As with all texts, you may reply STOP to unsubscribe at any time. Please continue to always read the updates via any other...
Read MoreTwo New, Incredible Birthday Themes Now Available!
✨ It’s everywhere! The kids are begging for it, and it’s here… ✨ The K-Pop Demon Hunters Curriculum is now available in the themed curriculum library! We know the requests for this theme are about to be rolling in, and this one’s packed with energy, music, and fun to keep kids hooked. Here’s the link: K Pop Demon Hunters Curriculum The Dinosaur Curriculum is also making its debut, and it’s bigger than a T-Rex stomp. With all the 3-Rex parties and dino requests we’ve seen, we know this theme is going to be a crowd favorite. Packed with prehistoric adventures, active challenges, and plenty of ROAR-some energy, it’s designed to keep kids moving and engaged. Get ready for a curriculum that’s dino-mite in every way! Here’s the link: Younger Party | Older Party More themes are coming soon!...
Read MoreAchievement Program Stickers Are Here! 🎉
Celebrate each child’s participation and progress during Celebration Week with our new Achievement Program Sticker Rolls! With five fun options per roll, kids love choosing—and they’re 100% on-brand. How to OrderGrab yours at ShopMyGym.com under Promo & Handout Collection.Questions or need help with your order? We’re always happy to assist! Contact: merch@mygym.com —The Merch...
Read MoreSpotlighting Deaf Awareness Month in Our Curriculum
In celebration of Deaf Awareness Month and our continued commitment to inclusivity, the Council of Culture and Diversity has created simple, easy-to-implement enhancements for the week of September 22nd. These thoughtful additions will introduce basic sign language through familiar songs, dances, and playtime activities. Just like your regular curriculum, there will be written and video demonstrations to support you every step of the way—making it fun, accessible, and meaningful for everyone. If you have any questions, please email...
Read MoreGoodie Bag Update!
Contact: merch@mygym.com We know many of you are prepping for Parties and community events as the Back to School rush ensues. This update is to inform you that the Surprise Toys Goodie Bag will be restocked in 2–3 weeks. In the meantime, the Generic Goodie Bag (pre-filled with toys and a coloring sheet) will be available as an interim option starting September 16th.How to Purchase Individual bags are available for purchase at $2 a bag while the typical quantity of 24 bags are available at a discounted price of $1.80 per bagYou can find Generic Goodie Bags by clicking here: https://shopmygym.myshopify.com/collections/new-member-welcome-gifts/products/generic-goodie-bag As always, please let us know if we can help you with anything anytime!–The Merch...
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