Hello… We would appreciate your feedback on our digital advertising vendor Eulerity. It is not required that you have been previously signed up with Eulerity. You may submit feedback by completing this short feedback form. Thank you! MGE Marketing...
Read MoreHere’s an update from Memo Kahan, the CEO of PromoShop, our merchandise vendor. +++ April 2, 2026 Dear My Gym Franchisees, We sincerely apologize for the disruption and frustration we have caused you and your gym’s operations. We are embarrassed by the challenges you’ve experienced and take full responsibility. In the interest of transparency, we want to share what happened, what has been resolved, and what is underway. What went wrong PromoShop transitioned from the previous vendor too quickly, and there were too many unknowns. The inventory transfer was significantly more complicated than anticipated due to inconsistent labeling and packaging from the previous supplier, resulting in inaccurate stock counts. The transition coincided with product supplier breaks for Chinese New Year, creating additional supply-chain delays. Existing order history and backorders from the prior provider caused system conflicts and fulfillment issues. Connectivity between ShopMyGym and the fulfillment warehouse system has been a challenge, which we believe has been fixed. For the last 2 weeks we implemented a more manual process...
Read MoreYour leads aren’t ghosting you… they’re just waiting for a nudge. It’s not that they aren’t interested. They’re busy, distracted, or planning to respond later and forgetting. And, if your follow-up stops after one or two attempts… they can easily slip away. Because effective follow-up is what turns “this looks fun” into “let’s do it!” And when it’s treated like a daily system (not a one-off task), that’s when things start to click. And the best part? Most of the time, the “yes” is already there… it just needs a little extra love. Follow-Up = Where Most Conversions Happen Most families don’t act after the first message – they need time and a few reminders. Without follow-up, a lead that felt excited today can easily go cold within a few days. It’s one of the highest-impact things your team can do – no extra ad spend, no new strategy – just making the most of the leads you already have. How to Do It (The System That Works) Daily...
Read MoreWe want to keep you informed about upcoming system updates designed to strengthen PCI compliance and further protect customer payment information across the network. These updates will be released on Thursday, March 26th. Best practice in PCI compliancy is for team members to not handle and/or see the customer’s credit card. To meet this requirement, the process for collecting payment information will change. Going forward, when a customer needs to add or update a payment method, the gym will send the customer a secure email link. The customer will use that link to enter their own credit card information directly into the system through a secure, PCI-compliant page. This ensures that sensitive payment information is entered only by the cardholder and never handled verbally or visually by gym staff. Many customers already have their card information saved on their phone or computer through autofill, so the process should take about the same amount of time as providing a card number over the phone. Please click here for an overview of the changes...
Read MoreWe’re sorry again for the frustration and inconvenience our gyms have recently experienced during the transition to our new merchandise vendor, PromoShop, and we’re continuing to work closely with their team to correct the problems and avoid them in the future. Here’s a letter from their President, Kate Alavez, regarding the corrective action they are...
Read MoreDear My Gymers, You should have received a couple emails from Text Request regarding multi-factor authentication. The email details everything you need to know. Here are some bullet points: From what we have seen, you will need to take action if you were to log out at any point going forward. Unclear if Text Request will forcibly log you out. Your current password will not work, and you need to initiate a Forgot Password to reset it. This is when you will be asked to provide a cell phone for MFA. You cannot use your business line; it must be a real cell phone. Since it is not often that you will be logged out and need to log back in, we do not feel it is absolutely imperative that everyone has their own account and cell phone number configured. Simply use the cell phone that will be most accessible at any given time within a reasonable time frame. Please contact Text Request support if you have issues. Their contact information...
Read MoreIt’s time to kick off the year with our first Quarterly Directors-Only Webinar centered around a simple but powerful idea: accountability. The early months of the year can be some of the most important for setting the tone in our gyms – for our teams, our families, and the goals we’re working toward in 2026. This will be an opportunity to connect, refocus, and start the year with strong leadership energy. Whether things are running smoothly in your gym or you’ve already had to pivot around a few unexpected curveballs (because… My Gym life!), this session will be important for you, as it’s all about stepping back for a moment and making sure we’re leading with intention as the year gets underway. Think of it as a quick leadership tune-up – because running a My Gym is easier when we’re holding each other accountable…and even directors occasionally need a pit crew. 🔧💪 More details below: 📅 When: Thursday, April 2nd at 12:00pm PDT💻 Where: Zoom https://us02web.zoom.us/meeting/register/_0JwHFN6Qt2BYPbQ3nUc6A👥 Who: All My...
Read MoreWe’re thrilled that the Achievement Program for older classes will be live next week! All the details are in the Directives and Implementation Plan, so please review them with your team. A few key items/checklist to prepare: Intro emails: These are in the email system and ready to go—please send them to each of your older classes this week to prep families for the launch. Wristbands: If you haven’t already, order them from Shop My Gym. Skill & Development Sheets: Print the new versions for your classes. Skill Assessment Sheets: Print these for your students in the Gymnastics program. Fun Fact: Coming soon – a training video to clarify all skills listed on the sheet. Parent Education emails: Next week, all age groups should receive these (younger classes will align with older ones). Sample announcement: This is included in the implementation directives—review this with your team. Curriculum reminders: Beginning next week, you’ll notice some small reminders in the curriculum about the AP Program and Level Up challenges where appropriate....
Read MoreOur My Gym Curriculum is carefully designed and highly effective, but we also recognize there’s a lot to learn, remember, and cover during weekly meetings. To make it simpler for teachers and save time, many elements of the curriculum have been aligned, as you will notice beginning 3/23. This streamlining is intended to make training more efficient and your weekly meetings less time-consuming. Some of the streamlined elements you may observe include: Songs, Dances, and Endings will often be aligned in younger classes. Minor Obstacles (with variations) will now be aligned between Ninja Jr andNinja Training classes. Weekly Skill name has been retired; Preschool Gymnastics andNinja Jr classes will now share the same Conditioning Skill. As always, remind your team to tailor instruction to each age and skill level, adapting elements thoughtfully even when they appear across multiple classes. This is one step toward making teaching and training easier for our teams. More to come soon! If you have any questions, please contact...
Read MoreJordan Condon has been an incredible leader of the Syracuse gym for the past 11 years! Through her dedication, passion, and vision, she has guided the gym to some of its strongest performance numbers in years. Under her leadership, the gym maintains a vibrant balance of parties and enrollment, achieving a remarkable conversion ratio that consistently averages well over 60%! Beyond the numbers, Jordan’s greatest impact is the culture she fosters. She has built a loyal, long-term team and leads with warmth, energy, and a genuine commitment to the families and children she serves. The fact that three of her team members have more than 10 years at the gym speaks volumes about her leadership. Including Jordan and a previous director who fills in occasionally, there are five team members with a combined 60 years of My Gym experience! Her thoughtful marketing strategies have also strengthened Preschool Prep enrollment, bringing more families into the program. Jordan’s influence reaches across the organization through her MGE gym support visits, where she...
Read MoreWe’re sorry for the frustration and inconvenience our gyms have recently experienced during the transition to our new merchandise vendor, PromoShop. We’ve been working closely with their team to correct the problems and avoid them in the future. Here’s a letter that their CEO, Memo Kahan, asked us to share with you: Dear My Gym owners, We have worked through most of the challenges in the re-launch of the store. We feel that we have a grasp of the situation, and most importantly, we will continue to work until everything meets everyone’s expectations and beyond. We appreciate your passion for My Gym products, which will continue to improve and have a wider selection. If there is ever anything you need from us, please contact our team at merch@mygym.com. We appreciate the opportunity. Memo Kahan...
Read MoreThe standard liability waiver language has been updated to remove references to COVID-19 and provide clearer language for the different types of activities offered at My Gym (in-gym programs, birthday parties, and offsite/mobile events). Because waiver language may already be updated and customized by the individual gyms, these updates cannot be pushed system-wide and must be updated individually by each location if needed.Please note that changing the default legal language in MGM does not alter any completed/signed waivers already on file. Review the updated waiver language in the document linked below and update the applicable areas within your gym’s systems and materials. Updated waiver language: Located in the MGM Tutorial (Help/Support > MGM Tutorials): MGM Legal Waivers and Terms. Note: Make sure to use copy from the provided Google document to paste into MGM (copy from outside sources will cause issues). We recommend completing these updates as soon as possible to ensure your gym’s forms reflect the current language. Waivers to Update: Visitor and Member Information Agreement (VIMA) In...
Read MoreWe’re excited to officially roll out our Achievement Program for Older Classes, designed specifically for — Preschool Gymnastics, Ninja Jr, Ninja Training, and Gymnastics. Launch Week: 3/23 If you missed the webinar, be sure to catch the recording HERE so you’re fully prepared for rollout. Our full directives and implementation plan are now available for download! Wristbands will be available to order through Shop My Gym beginning 3/9. We’re truly excited to see this come to life in your gyms! You’re setting the stage for something great. 💪 If you have any questions, please email...
Read MoreWe are excited to announce a new AI-powered dashboard in MGM designed to give you key insights into your business. The dashboard is a work in progress; it will get smarter as the months go by and as more data is collected. In the future, we will be able to build predictions and trend analyses as an additional tool to gain and retain revenue in your gym. Revenue data in the dashboard is locked under the Owner access password. The link to the report can also be hidden based on login permissions (Admin > Login Accounts > Permissions): Consider Membership Intelligence an additional tool available to you; you are not required to complete any of the recommended actions at this time. Feel free to look around and play with the reports; it will not affect any data or...
Read MorePlease join us in congratulating Patrick and Jenny Curran on their recent purchase of the Lake Norman, NC location. As longtime members of both the gym and the local community, the Curran family is excited for this new role, and we look forward to the gym’s continued growth and success under their leadership. If you’d like to share your warm wishes and congratulations, please feel free to reach out at lakenorman@mygym.com. With this transition, we would also like to extend our sincere gratitude to Josh Stuckey for his many years of commitment and contributions to My Gym. His dedication has made a lasting impact, and we truly appreciate all he has...
Read MorePlease be advised that MGE does not have a partnership or arrangement with Yelp for their advertising platform. We do not have a Yelp/My Gym rep. We do NOT advise franchisees to advertise with Yelp for various reasons: – Yelp already ranks high in search results organically – as in without your paying them.– They claim they will “remove your competitors from your page,” but this is not necessary, as your local My Gym likely has only 1-2 true competitors. There is no one to remove. For example, if you ran a dry cleaners or a pizza shop, you would have many local competitors. In that case, it might make sense to remove them from your Yelp page. – People who want to research you are going to Google “My Gym reviews” or “My Gym (your city) reviews,” and Yelp will come up for free as one of the top 3 results. With that said, we do strongly advise that all My Gyms take these steps (free): Claim your Yelp...
Read MoreYour My Gym merch ordering portal, ShopMyGym.com, is open again. We’ve been busy moving warehouses and getting everything ready for you to continue decking out your staff, gym, and members with all things My Gym. Thanks for your patience during the transition. Our new partners at PromoShop are looking forward to working with everyone. As before, if you need any help, please contact merch@mygym.com. First things first: Before logging back into shomygym.com, a password reset is required (sorry, security first). Be sure to use your existing ShopMyGym login email...
Read MoreWe’re excited to officially introduce Achievement Program Phase 2, designed specifically for our older kid classes — Preschool Gymnastics, Ninja Jr., Ninja Training, and Gymnastics. Just like Phase 1, our goals remain the same. Keeping the program simple and requiring almost no additional training time Increase retention Celebrate the children’s hard work Create tangible milestones that families can clearly see and value This webinar will walk you through everything you need for smooth, confident implementation — including how it works by program, how to communicate it to families, and how to roll it out seamlessly. The program launches the week of 3/23, so your attendance in person will be invaluable to your operations (it will also be recorded). 📅 Thursday, February 26⏰ 3:00EST / 2:00CST / 12:00PST👥 All staff, directors, and owners https://us02web.zoom.us/meeting/register/O72uu0_QRtKDd6pdOeBcjA Upon registration, you will receive a link and instructions on how to join the meeting. Please contact support@mygym.com with any questions. We’re looking forward to helping you bring Phase 2 to life in your gyms! See you...
Read MoreJoin us for this quick webinar as we break down how to guide leads from birthday parties, Lead Generating Events, Valentine’s promotions, and Free Preview Week through the process from lead → guest → enrollment with confidence – the My Gym way. In this session, we’ll cover how to: Capture and connect with leads from guest-based promotions Transition families from a guest experience into an enrollment mindset Use our Love-It Guarantee and enrollment policies with confidence Follow up effectively so these guests don’t fall through the cracks All using proven systems and low-pressure conversations that feel natural and genuine. 📅 Friday, Feb 13th🕛 12pm PT👥 Who should attend? All staff, directors, and owners.💻Where? Zoom https://us02web.zoom.us/meeting/register/CbSTWkasT7KQfEgthO8ajw Please contact support@mygym.com with any questions. See you there!...
Read MoreThe Training Seminars will be here before we know it – we can’t wait to all be together again! Registration links and hotel details are now available in the Training Seminars 2026 update, so be sure to get everything booked soon. We are now collecting ideas and topics for the 1.5-day seminar. Have something you’d love covered? Click here to submit your topics by February 13th. Thank you for your input. It’s going to be an amazing seminar!...
Read MoreWe’re rolling out a new Marketing & Growth Audit designed to help you step back, get clarity, and identify where your marketing efforts are working as well as find small gaps that might be quietly slowing growth.This isn’t a checklist to pass or fail. It’s a self-guided reflection tool built for moments when growth feels stalled, inconsistent, or just harder than it should be – or when you simply want to level up what you’re already doing.What this audit helps you do: See the big picture of all your marketing efforts in one place Identify 1-2 priority areas that matter most right now Turn insight into simple, realistic next steps that actually move the needle You’ll score each section on a 1–5 scale, and the audit will automatically highlight: Areas you’re already doing well (and should protect) Your biggest growth opportunities The specific touchpoints where focus will make the biggest impact You can complete the audit on your own, or, if you’d like a second set of eyes or help...
Read MoreThe Training Seminars are high-energy, motivating experiences designed to recharge you and your team. Choose the seminar that works best for you, and you’ll walk away with practical tools, fresh ideas, and renewed excitement to grow your gym. These seminars are built for key team members who are invested in the gym’s long-term success. Come ready to learn, connect, and level up! 💥 Cost: $150 per person👉 Register: Click here to complete the registration form. Hotels and AccommodationsHotels for both regions are listed below. To reserve rooms, use the link provided. It will give you the My Gym group rate. You will need to guarantee with a credit card. East Training Seminar, June 5–6Hotel and conference center is in the same place.Hyatt Place Tampa Wesley Chapel26000 Sierra Center Blvd., Lutz, FL 33559 Airport: Tampa International Airport (TPA) Hotel: Hyatt Place Tampa Wesley Chapel26000 Sierra Center Blvd., Lutz, FL 33559Reservations issues: Lorna Petchey, (813) 803-5600 Hotel and conference center is in one location. Group rate is available only through link...
Read MoreWe have received reports of some gyms encountering an “Unexpected Gateway Response” error when processing batch or manual payments in MGM. This issue is related to a PCI compliance configuration. In these cases, the payment typically processes successfully when retried approximately one minute later from the family account. At this time, we do not believe customer-initiated website transactions are impacted. Our development team is working with Global Payments/Heartland to resolve the issue, though an estimated timeline is not yet available. If you have recently received a PCI Compliance questionnaire, please note that there are system updates required to ensure full compliance, including possible changes to how credit cards are manually entered in MGM. If your questionnaire is overdue or approaching its deadline, please contact Mae Perez at mperez@mygym.com for...
Read MoreHey there, We’re sharing an important update regarding merchandise fulfillment. MGE is transitioning vendors from OCC to PromoShop. During this changeover, outgoing shipments will be temporarily paused for roughly two weeks. Any orders submitted by the end of day 1/31 will still ship from OCC before inventory moves to the new warehouse. Once the transition is complete, order fulfillment is expected to restart shortly thereafter. We’re targeting a return to shipping on or before 2/13. To stay fully stocked, gyms are encouraged to order only as much as they need for the next few weeks so there’s enough for everyone. Check out the closeout section for great deals during our “warehouse moving sale.” Where to find ShopMyGym: ShopMyGym.com Key Details at a Glance:• Vendor change: OCC → PromoShop• Orders placed by 11:59 pm ET on 1/31 will ship before transfer• Shipping will be paused from 2/1–2/13 during the transition As always, please reach out to merch@mygym.com if you have questions or need support during this transition. Thanks for your understanding!...
Read MoreIt’s a great pleasure to introduce Brooke Berg, who can now add “Owner” to her My Gym resume. The former teacher/director has purchased the recently-closed Carlsbad location and will spend the next few weeks preparing for reopening. We are all very excited for her and wish her the best. Congratulations, Brooke! Email: carlsbad@mygym.com Facebook:...
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