Posted by on Feb 1, 2023 in Products | 0 comments

Breast Cancer Awareness Update

You are helping bring cheer and support to breast cancer patients. Dear My Gymers – Thank you for supporting breast cancer patients by purchasing My Gym Breast Cancer Awareness T-Shirts. Breast cancer affects hundreds of thousands of people all over the world each year, including members of our My Gym family. We wanted to show our support for them by donating a portion of our T-shirt sales to charity. Krissy Winters, our VP of Programming & Support, recommended The Tutu Project, the members of which describe themselves as follows: The Tutu Project. Bringing cheer and support to breast cancer patients every day. A ride to chemo. Child care. Food in the fridge. A mortgage payment. The Tutu Project helps people with breast cancer get through their day with support for all those things that cancer doesn’t care about. All the everyday stuff that suddenly becomes unaffordable – even for people with insurance. And when it seems like getting through the day feels impossible, we’re there with a little emotional support too....

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Posted by on Jan 31, 2023 in Technology | 0 comments

Email Marketing – Scheduled Sends Notice and New Features

We wanted to notify you of a few things in regard to sending and scheduling campaigns: 1) The campaigns that were accidentally sent last week may need to be scheduled again. Though the future dates still appear in the Scheduled Mailings section, please delete and reschedule them to ensure they are delivered on time. 2) You may now choose a date and time of day to schedule a campaign. Previously, all scheduled campaigns were sent at 10:00 AM local time. If you do not select a specific time, the default 12:00 AM will be used. 3) Campaigns sent using the SEND CAMPAIGN NOW option will now go out at the next half hour mark. For example, a campaign sent at 10:20 AM will begin delivering at 10:30 AM. Previously, campaigns were sent at the top of the next hour, so a 10:20 AM send would have begun delivering at 11:00...

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Posted by on Jan 31, 2023 in General | 0 comments

Lease Renewals

Please be reminded to review your lease and know where you are in relation to its expiration. Important items to know: – How much time is left on the term– When written notice of your intentions needs to be provided– If options exist– If Personal Guarantees are present and when they expire We are here to help. It is recommended that you reach out to MGE prior to renewing your lease. We will assist with answering questions, providing guidance, and possible renegotiations. If you have questions or need assistance, please contact Tom or Mike...

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Posted by on Jan 31, 2023 in Products | 0 comments

NEW PRODUCT: My Gym Slap Bracelets

My Gym Slap Bracelets are here, and they’re a ton of fun! These PVC reflective slap-on bracelets will keep all those who wear them visible. One size fits all, so both children and adults can wear My Gym bracelets of their own! Coordinate games or activities based upon who’s wearing a bracelet! Practice hand-eye coordination by slapping these on and peeling them off. Promote your gym with the Mymo and My Gym design. Hand these out at events or give a gift to a member for a great day at My Gym! You can also sell these at your counter every day, or as party favors. Details: Royal blue slap bracelet with Mymo and My Gym text logo PVC face, soft felt back For kids and adults 8 ¾” w x 1 ¼” h Sold in packs of 12, My Gym Slap Bracelets are listed in our promotional category here. Grab these for your gym and slap on some My Gym...

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Posted by on Jan 30, 2023 in Technology | 0 comments

New Information Regarding Heartland and Global

Dear Franchisees, An update with more details on what to expect with Heartland, the new CC response codes we’re seeing, etc. is in the works pending clarification from the team at Global. In the meantime, we wanted to give you a quick update on a few things: You may see a lot of Invalid Zip Code messages that you are not used to. Currently, Heartland is requiring a zip code for credit card transactions. MGE and Global are working together to determine our options and make this easier on our gyms.  Do Not Retry and Retry Later are also new responses we haven’t seen before. They are both a form of Decline, though the latter allows you to try again at a later time. We are awaiting clarification on the difference between Do Not Retry and Decline.  If a credit card transaction returns a BLANK response, it did not go through and the customer will remain due for payment. You can try this transaction again. Thank you all for your patience while we navigate this...

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Posted by on Jan 27, 2023 in General, Technology | 0 comments

Important Global Payments Update – Action Recommended

Dear Franchisees, Every merchant account has been transferred to Heartland Portico. A test charge and void were completed in each gym to ensure there was a connection to the new platform. We urge you to log into your Heartland admin portal (contact mperez@mygym.com if you need your login info) to confirm new transactions are coming through. Go to Reports > Activity Log > Generate Report. If you do not see any activity in Heartland and/or if you still see recent activity in your Global portal, please let Mae know ASAP. Other things to know: Heartland is still supported by the same familiar team. To receive the most efficient service (after this initial migration period), continue to contact Julian Brain at julian.brain@globalpay.com or (443) 394-2206. Earlier this week, the Global/Heartland team identified an issue where bank deposits were not coming in as quickly as we are used to. They informed us that as of this morning all delayed batches should have been processed and funded. If any deposits are missing...

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Posted by on Jan 27, 2023 in Marketing, Support & Programming | 0 comments

NEW: Engage Your Leads and MAXIMIZE Conversion!

You’ve heard about it on the Facebook boards… You heard about it in last week’s webinar… And the rumors are true! Thanks to a recent test MGE conducted in partnership with My Gym Clovis, we are now able to endorse a new, winning strategy to help you engage with and CONVERT those database leads! We strongly believe that this campaign, known as the “Store Credit Promotion,” is a game changer. The premise is simple: add store credit funds to your clients’ accounts, and follow-up with a sincere message imploring them to enroll at the gym using their promotional credit. The promotional credit should be set to expire within a few weeks of issuance, so there’s an extra incentive for your leads to act quickly! Our test was conducted throughout the holidays, alongside the Gift of Giving campaign. Select families were given 4-weeks’ worth of class in the form of store credit ($129), and asked to sign up for classes before 12/31/22. The feedback from parents was hugely positive, as...

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Posted by on Jan 26, 2023 in Products | 0 comments

Get your new Mymo products! PlushPack, Backpack, Belt Bag, and Creativity Board…WOW!

Mymo Plush Backpack One toy, with tons of benefits! Who needs a soft, fluffy friend? Mymo can now be carried with you anywhere you go as a plush backpack! These even come equipped with zip up storage to help carry additional small toys, snacks, or school supplies. This backpack will be your child’s new favorite cuddle buddy! Being apart from family during school or daycare can be tough on younger children. Our soft and fluffy padded cotton Mymo makes the perfect companion to pet and hug until that parent pick-up time. This backpack serves as the best plushie for your son or daughter to cuddle with during naptime as well! Details 15” plush backpack Flannel / Padded Cotton material Adjustable straps Zippered storage compartment Red Children’s Backpack Backpack! Backpack! Every child needs a backpack for school, sports, or just for everyday items. Introducing a stylish and unique red children’s backpack, featuring My Gym and Mymo positioned in a fun design. It’s guaranteed that the child wearing this will have...

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Posted by on Jan 24, 2023 in Products | 0 comments

ShopMyGym.com – JOGGERS in Stock!

Who loves wearing soft, comfortable sweatpants whenever they can? After all, they’re so flexible, cozy, and versatile that you can wear them during your gym classes, as casual attire around town, or while just relaxing at home. That’s why we’re sure the NEW My Gym-branded premium and standard fleece jogger pants will quickly become one of your favorite clothing items. Plus, with a large “My Gym” text logo on the pant leg along with Mymo’s smiling face, these joggers have the added bonus of providing you with great marketing exposure! By the way, for those of you asking, “What’s the difference between joggers and sweatpants?” it really depends on the specific pant. In general, though, joggers are more stylish, higher quality, and slightly tapered toward the bottom of the leg, and they have ribbed cuffs rather than elastic or open cuffs at the bottom of the leg.  Here are the details on our Premium and Standard Unisex Fleece Joggers: Standard Brand: Jerzees 7.2 oz., 60% cotton / 40% polyester...

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Posted by on Jan 20, 2023 in Technology | 0 comments

Important Global Payments Update

We were informed by Global Payments that they are transferring all accounts to a new platform called Heartland Portico. Tech has been working behind the scenes with Global to implement the new platform in MGM and on the website, and we are ready to roll out the changes. There is nothing for you to do at this moment. Further details will be sent to the owner’s email address on file with MGE. If you do not receive this email by Monday EOD, contact Mae Perez at mperez@mygym.com. The email will also contain new login credentials for Heartland’s admin portal. Please keep this URL handy as it will not be included in your individual email. Though the new platform has been tested and verified, it would be prudent to keep a close eye on all credit card transactions in both MGM and the Heartland portal once we have confirmed with you that your migration is complete. Please contact Tech immediately should you experience any issues with credit card...

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Posted by on Jan 20, 2023 in Marketing | 0 comments

We Need YOUR Help! 40th Anniversary Social Media Video

Our 40th Anniversary celebrations are off to a great start! Along with the quarterly big marketing efforts (Birthday Week, 80’s in April, retro back-to-school specials, and MGF Halloween Parties), we will have smaller items sprinkled throughout the year — giveaways, IG takeovers, video compilations, and more! First up… Birthday Week. And we need YOUR help! The @MyGymFun account is excited to kick off Birthday Week with a video compilation of staffs from around the world prepping for the celebrations. That’s where you come in! How to participate: Capture a short 2-3 second video clip of some of your teachers excitedly catching and dropping a Mymo plush doll (as if they are catching him from another gym and passing him to the next one).Send the video to bberryhill@mygym.com with the subject line, “40th Anniversary (gym location, state).” Video must be sent in BEFORE Thursday, January 26 to be included. That’s it!  Video requirements & setup: Record the video vertically (portrait), like a Reel or TikTok.The video should be well-lighted with...

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Posted by on Jan 20, 2023 in Support & Programming | 0 comments

Easy Lead Management Interactive Training Recording Now Available

Thank you to everyone for joining us on Zoom. If you missed it yesterday, please watch the recording (Resources > Training Tools > Webinars) so you all can work on these strategies to build your enrollment in the new year! If you need the directives for the Store Credit Promotions, they are found here: My Gym Operations Manual > Marketing Information and...

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Posted by on Jan 18, 2023 in Conference, Support & Programming | 0 comments

Training Seminars 2023

Save the date for Training Seminar 2023! These seminars give owners, directors, and teachers invaluable experience in training, idea shares, and system implementation from both MGE and our family of franchisees.  A Training Seminar is more than a great training experience; it always proves to be extremely motivational for both franchisees and your teams.  You do not want to miss this event.  We will be holding an East Coast and a West Coast seminar in 2023.  You can choose which one to attend, as the dates are below.  More info on logistics, hotels, and agenda will be out very soon! East Coast:  June 9th – 10th, Dobbs Ferry, NY West Coast:  July 14th – 15th, Pasadena,...

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Posted by on Jan 12, 2023 in Technology | 0 comments

2023 MGM Update

Happy New Year!  We hope everyone will have a healthy, lucrative, and low stress 2023. There are some exciting technology items coming to MGM in early-to-mid 2023… The long awaited My Gym Application is being approved by IOS (Apple) right now, and we will be launching with 10 gyms within the next few weeks.  If you wish to be one of the initial gyms using the app, please contact Mae Perez (mperez@mygym.com) to express your interest. Twilio Integrated Texting Email Marketing Enhancements Self-Service Check-in/Attendance Online Waitlists Website Revamp Our goal in the MGM Division It has always been our objective to deliver the best possible technology specific to the My Gym business at the lowest cost to our My Gym owners.  We, of course, know there is frustration from time to time.  Bugs will formulate; there will be downtime, etc.  Our hope is that all of you are mostly happy and satisfied with what we have built and will keep building in order for you to operate your businesses...

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Posted by on Jan 12, 2023 in Support & Programming | 0 comments

Register for the next Interactive Training Meeting – An Easy Strategy to Build your Enrollment

When:  Thursday, Jan 19th, 12:00 PM PST (3:00 PM EST) Looking for an easy way to manage (and convert!) database leads? Join us on Thursday, Jan 19th for a brand new Interactive Training Course hosted by MGE Support’s Angie Foote and Krissy Winters. This is a great opportunity to ask questions and share your ideas pertaining to Lead Management. We will be discussing an easy strategy to employ specifically with targeted promos to your database and the timing and organization thereof. Already have one or two thoughts in mind about the topic? Send your operational idea or questions to us directly at support@mygym.com and we’ll add them to our list to discuss in Thursday’s ITC! Please note:  This is not a meeting meant to answer technical MGM questions (e.g., “Where do I find X?” or “Which setting do I enable to do Y & Z?”). Those questions are best answered by MGE’s Tech Division. This meeting will instead focus on logistics and operations (e.g., “What’s the best timeline for...

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Posted by on Jan 10, 2023 in Products | 0 comments

My Gym’s 40th Anniversary Celebration is here for 2023!

To celebrate all year long, we’re giving away 1,000 stickers, 1,000 tattoos, an add-on wall sign, and 5 of our new My Gym RALLY UP Towels – all for free to each gym in the USA and Canada! Additionally, we will be offering other 40th anniversary-themed merch, such as T-shirts that are available on ShopMyGym now! Use these outstanding promotional items throughout the year to highlight our company’s 40th anniversary! All items will be arriving to gyms between 1/18 – 1/20. RALLY UP Towels Build fun and excitement during games, songs, dances, and cheers. Share your RALLY UP moments by posting videos with the hashtag #MyGymRallyUp. 5 towels are being sent to each gym in the US & Canada; additional towels available on ShopMyGym.com. 40th Anniversary-Themed Stickers Retro and “Muscle” Mymo stickers highlighting “40 Years of Fun” Promote our 40th anniversary by giving these away at classes, parties, and events. 1,000 stickers are being sent to each gym in the USA & Canada. 40th Anniversary-Themed Tattoos Handstand Mymo and...

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Posted by on Jan 9, 2023 in Technology | 0 comments

Important Notice Regarding Birthday Party Bookings

Over the last few weeks, we have received reports of birthday parties being booked for 11:30 PM rather than 11:30 AM. All affected parties were booked on the website for time slots that began in AM (e.g., 11:30 AM) and end in PM (e.g., 1:00 PM). The Tech Team is working to identify the cause of this error, as it appears to be sporadic and random. In the meantime, please review all birthday party email confirmations as they come in. Affected parties will show the erroneous time slot in the email. If this issue appears in your gym, submit a ticket with as much information as possible: Parent and child names Date and time of booking (check transaction log) Date and time of birthday party If there were previously booked parties on the same day Thank you for your attention to this while we continue to investigate the root of the...

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Posted by on Dec 22, 2022 in General | 0 comments

Happy Everything!

Whether your days are spent dashing through the snow, dancing in the rain, or soaking up the December sun somewhere warm (if so, lucky you!), we hope this season is both merry and bright! Nobody works – or plays! – harder than a My Gymer, and we at MGE are so very proud of your dedication to making Moments That Matter. It is our sincere wish that each of you gets to enjoy your own moments that matter throughout the holidays and into the New Year. While MGE’s offices will be closed from 12/23 through 1/2, we are always here for you. In case of an emergency, call us directly at 818-80-MYGYM (69496). In the meantime, we send our love and gratitude with much appreciation and hope for a happy, healthy holiday season. +++ REMINDER – Other Important Closure Dates/Notes: Help DeskThough MGM and the website will be closely monitored throughout the break, non-urgent Help Desk responses may be delayed. All emergencies will be handled appropriately. ShopMyGymWednesday, 12/21/2022 through...

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Posted by on Dec 22, 2022 in Marketing | 0 comments

Update on 40th Anniversary

We’re almost there!  Here are a few updates and “need-to-knows”: Promotional items will be arriving SOON! Free stickers, tattoos, and a wall sign (to be placed under your large logo sign) will be delivered to all US and Canadian gyms mid-January.  Look for an email from the Merchandise Division for additional items you can purchase to help celebrate our 40th.  Birthday Week is the first celebration, taking place January 30 – February 5. There are emails and social posts ready for you to send.  Simply follow the curriculum that week.  We have also created an 80’s Spotify Playlist for all gyms to use!  TOTALLY RAD!!! Be sure to purchase/make goodie bags to give away to all kids (1 per child). We suggest ordering the My Gym “Surprise Party Favor Bags” from Shop My Gym.  Follow the Social Media Roundup There will be special posts included for announcing our 40th celebration and Birthday Week.  Artwork is ready! The “Mymo’s Memos” January email should be used to announce our anniversary and...

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Posted by on Dec 20, 2022 in My Gym Foundation | 0 comments

Thank you, My Gymers

With 2022 winding down, the My Gym Foundation cannot help but reflect on a significant year of serving children in need. Coming off of one of the most challenging periods for businesses and nonprofits alike, we are so encouraged that the Foundation continues to have a presence within your gyms. Thanks to your amazing generosity, in just this most recent fall season, the Foundation raised over $32,000! We are so incredibly grateful for another year of tremendous support. With this extraordinary commitment and the kindness of outside donors, we are able to help even more children this holiday season. We cannot think of anything more meaningful and special than that! Thank you dearly for your kindness and goodwill. In 2023, the Foundation is looking forward to getting back to “normal” with fundraising events planned for both in and out of the gym. With your help, our impact can be greater than ever before. We so appreciate each and every one of you for your dedication to creating moments that...

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Posted by on Dec 14, 2022 in Technology | 0 comments

Important Notice Regarding Batch Payment Defects in MGM

Dear Franchisees, We want to notify you of two bugs that were recently identified and fixed in MGM. Both issues appeared during batch payment transactions. 1) Identical dollar amounts marked as duplicate transactions; payment date moved forward When two payments of the same dollar amount appeared next to each other on the batch list, one was erroneously marked as a duplicate and subsequently declined. The child’s payment date moved forward, though no money was collected. A fix was released last week, and all affected transactions were retroactively fixed. If you would like to double-check your records, review batch results going back to November 1st. Look for transactions marked DUPLICATE; then check that account to ensure their payment schedule is on track.   2) When an account has store credit, a batch marks the payment as collected but does not deplete the store credit. If the store credit on file is equal to or more than the amount due in the batch, the payment is collected with store credit but...

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Posted by on Dec 8, 2022 in Products | 0 comments

Order Your My Gym Holiday Gifts Now

Promote your gym and spread My Gym holiday cheer to members, friends, and family with My Gym-branded products. ShopMyGym.com makes it so easy for you with these holiday gifts: Holiday Gifts for Staff – Thank staff for an amazing yearSweatshirts/Hoodies, Jackets, Pullovers, Long Sleeve Shirts, and Fleece Vests – Keep them warm and cozy during the holidays My Gym Ornament, I Heart MG Coffee Mug, and My Gymer Coffee Tumbler – These fun logo products are a big hit with My Gymers. Holiday Gifts for Members – Thank them for being a part of your program with logo products that keep My Gym top of mindRALLY UP Towel – Spread the My Gym spirit over the holidaysReusable Bags – Use these to wrap your gifts, or give them out by themselvesMymo Holiday Stickers – Give to members around the holidays and put them on wrapped giftsInflatable 9” Air Mesh Play Balls – these balls make for great fun. Lightweight and easy to toss, kick, bounce, and grip!Muscle Mymo Croc...

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