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Posted by My Gym Administrator on Feb 22, 2023 in My Gym Foundation |
Join the My Gym Foundation in our second annual Pi Day for a Cause! This is a GREAT fun and simple fundraiser for March, and the results last time were fantastic – both the funds raised AND the actual staff pie-ing! Pi Day is March 14th (3.14). What better time to do a pie contest! All gyms are encouraged to join us for a Pie in the Face competition to raise money for the My Gym Foundation! From March 1st to the 14th, staff members would compete for the most “votes” from clients, with the winning teacher being pied in the face on Pi Day! Directives for the event can be found in the Operations Manual > My Gym Foundation.And you can find the flyer in the Print System > Programs > My Gym Foundation.The Social Media Graphic is located in the Marketing Library > My Gym Foundation. If you need help with this or anything else, please don’t hesitate to reach out to Amy at abrenner@mygym.com. Happy...
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Posted by My Gym Administrator on Feb 21, 2023 in Technology |
If you did not see the update below in time and ended up changing your password, this is what you might have seen for all credit card transactions: Transaction Failed : DECLINED – Invalid Card – Unexpected Gateway Response: -2 – Authentication Error This message appears when the credentials no longer match what MGM is sending to Heartland. The good news is that you can change your password back to the original in Heartland. This will restore the connection. We will be updating the MGM Merchant section so that you can update your password on your own should it ever need changing in the future. This function will be available in the next release. +++ You may have seen a message from the Heartland Admin portal saying that your password is about to expire in X days, or that your password has already expired and to choose a new one. PLEASE DO NOT CHANGE YOUR PASSWORD UNTIL FURTHER NOTICE. We were not made aware of this security measure, so...
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Posted by My Gym Administrator on Feb 18, 2023 in Technology |
Dear Franchisees, We had productive discussions with Global and a few franchisees yesterday and have learned some new information. To make a long story short, the old platform was much more lenient than the new one. In the past, Global may have allowed transactions to process with incomplete or recently outdated credit card information. We can no longer do that, and we do not think it is unique to Heartland. Global believes the key to resolving most declines lies with the billing address. Contrary to previous reports, it is NOT only AMEX that requires a billing zip code. In addition to that, the various credit card issuers (Visa, MC, Discover) may return a generic Decline message rather than the specific Invalid Zip Code response. Sometimes there won’t be a CC response at all. We understand if you are skeptical; so are we, and we have not let Global off the hook just yet. Some of your reports have stated that the billing address does exist, that multiple cards have been tried, and so on. It...
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Posted by My Gym Administrator on Feb 16, 2023 in Products |
There’s no denying it – babies and toddlers look adorable wearing caps. What’s the newest and coolest baby cap around? Look no further. It’s the My Gym Infant Baby Knit Cap! Keep little ones looking cute and stylish in this adorable cap. New parents will be delighted to keep their newborn feeling warm, cozy, and secure in this cap, whether at home or in the gym. Heather Grey infant cap with Mymo and My Gym text logo 90% combed ringspun cotton, 10% polyester Fits infants (newborn – 2 years old) Super soft and comfortable Machine washable This is an ideal gift or resale item to all new parents in your gym. Generate awareness for your gym and keep your members looking great in My Gym swag. These caps are featured in our Kids Apparel section on ShopMyGym.com. Click here to order yours now! Introductory offer: For a limited time, save...
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Posted by My Gym Administrator on Feb 13, 2023 in Marketing, Support & Programming |
Thanks to you all, the first 40-year celebration was a hit! So great seeing all of the fun social posts and emails that went out! Truly amazing! Now onto the next event on this anniversary train! “80’s in April” Parties! What is it? Our next celebration will be parties held in each My Gym. These parties are similar to the Halloween or Holiday parties all gyms do every year. So, just as with those, you can plan 2-3 parties for this “80’s in April” event. One big difference is that, instead of a fee to attend the party, we will require a donation to the My Gym Foundation. Each franchisee may charge the donation amount appropriate for their market. We suggest a minimum donation of $15 per child/family. When? Schedule your parties for any day the week of April 17. Whenever you normally hold your Halloween parties is perfect for this event as well. Who?These parties should be open to your entire community. We believe these events have the potential to...
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Posted by My Gym Administrator on Feb 9, 2023 in Support & Programming |
The Training Seminars will be here before we know it. We are so excited to all be together again! The links to register and all hotel information will be out next week. We are now accepting ideas and topics you may want reviewed during the 1.5-day seminar. Please click here to send in your topics today! We will need all ideas submitted by Feb 24th. Thank...
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Posted by My Gym Administrator on Feb 8, 2023 in General, Technology |
Dear Franchisees, We wanted to clarify a few items regarding the Heartland migration: All owners should have received their username and password to the Heartland portal in late January. The subject line was Important Global Payments Migration Information, and it was sent by updates@mygym.com. If you did not receive this email, please contact Mae Perez at mperez@mygym.com for the information as well as to confirm the owner email that should be on file. Per the instructions, it is imperative that the original password not be changed. Changing this password will disconnect MGM from Heartland and prevent you from processing payments. Be sure to set up at least one form of multi-factor authentication to secure your account. The Merchant Account section (Admin > Gym > Merchant Account) is no longer applicable to gyms on the Heartland platform. That said, we do not recommend changing anything in this section at this time. The switch was needed because Global Payments was sold to Heartland Systems a few years ago. They are now in the process of moving...
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Posted by My Gym Administrator on Feb 6, 2023 in Technology |
A release that includes bug fixes and behind-the-scenes improvements is scheduled for Sunday, February 12th at 9:00 PM ET. MGM and the website will go offline for approximately 5-10 minutes. Thank you, MGE Tech...
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Posted by My Gym Administrator on Feb 2, 2023 in Technology |
Our initial adopters have officially started to use the My Gym App. We have 9 franchisees who have agreed to launch the app, and we are very thankful to have those gyms do this for us. The goal of this soft launch with a minimal number of gyms participating is to identify the last few bugs and make sure the app is working well before we launch to everyone. The hope is that this process will be quick and simple, but we will take it day by day. We will send out an update in the next few weeks with a good timeline of when we will ask everyone to begin using the app. Thank you again, initial...
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Posted by My Gym Administrator on Feb 1, 2023 in Products |
You are helping bring cheer and support to breast cancer patients. Dear My Gymers – Thank you for supporting breast cancer patients by purchasing My Gym Breast Cancer Awareness T-Shirts. Breast cancer affects hundreds of thousands of people all over the world each year, including members of our My Gym family. We wanted to show our support for them by donating a portion of our T-shirt sales to charity. Krissy Winters, our VP of Programming & Support, recommended The Tutu Project, the members of which describe themselves as follows: The Tutu Project. Bringing cheer and support to breast cancer patients every day. A ride to chemo. Child care. Food in the fridge. A mortgage payment. The Tutu Project helps people with breast cancer get through their day with support for all those things that cancer doesn’t care about. All the everyday stuff that suddenly becomes unaffordable – even for people with insurance. And when it seems like getting through the day feels impossible, we’re there with a little emotional support too....
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Posted by My Gym Administrator on Jan 31, 2023 in Technology |
We wanted to notify you of a few things in regard to sending and scheduling campaigns: 1) The campaigns that were accidentally sent last week may need to be scheduled again. Though the future dates still appear in the Scheduled Mailings section, please delete and reschedule them to ensure they are delivered on time. 2) You may now choose a date and time of day to schedule a campaign. Previously, all scheduled campaigns were sent at 10:00 AM local time. If you do not select a specific time, the default 12:00 AM will be used. 3) Campaigns sent using the SEND CAMPAIGN NOW option will now go out at the next half hour mark. For example, a campaign sent at 10:20 AM will begin delivering at 10:30 AM. Previously, campaigns were sent at the top of the next hour, so a 10:20 AM send would have begun delivering at 11:00...
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Posted by My Gym Administrator on Jan 31, 2023 in General |
Please be reminded to review your lease and know where you are in relation to its expiration. Important items to know: – How much time is left on the term– When written notice of your intentions needs to be provided– If options exist– If Personal Guarantees are present and when they expire We are here to help. It is recommended that you reach out to MGE prior to renewing your lease. We will assist with answering questions, providing guidance, and possible renegotiations. If you have questions or need assistance, please contact Tom or Mike...
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Posted by My Gym Administrator on Jan 31, 2023 in Products |
My Gym Slap Bracelets are here, and they’re a ton of fun! These PVC reflective slap-on bracelets will keep all those who wear them visible. One size fits all, so both children and adults can wear My Gym bracelets of their own! Coordinate games or activities based upon who’s wearing a bracelet! Practice hand-eye coordination by slapping these on and peeling them off. Promote your gym with the Mymo and My Gym design. Hand these out at events or give a gift to a member for a great day at My Gym! You can also sell these at your counter every day, or as party favors. Details: Royal blue slap bracelet with Mymo and My Gym text logo PVC face, soft felt back For kids and adults 8 ¾” w x 1 ¼” h Sold in packs of 12, My Gym Slap Bracelets are listed in our promotional category here. Grab these for your gym and slap on some My Gym...
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Posted by My Gym Administrator on Jan 30, 2023 in Technology |
Dear Franchisees, An update with more details on what to expect with Heartland, the new CC response codes we’re seeing, etc. is in the works pending clarification from the team at Global. In the meantime, we wanted to give you a quick update on a few things: You may see a lot of Invalid Zip Code messages that you are not used to. Currently, Heartland is requiring a zip code for credit card transactions. MGE and Global are working together to determine our options and make this easier on our gyms. Do Not Retry and Retry Later are also new responses we haven’t seen before. They are both a form of Decline, though the latter allows you to try again at a later time. We are awaiting clarification on the difference between Do Not Retry and Decline. If a credit card transaction returns a BLANK response, it did not go through and the customer will remain due for payment. You can try this transaction again. Thank you all for your patience while we navigate this...
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Posted by My Gym Administrator on Jan 27, 2023 in General, Technology |
Dear Franchisees, Every merchant account has been transferred to Heartland Portico. A test charge and void were completed in each gym to ensure there was a connection to the new platform. We urge you to log into your Heartland admin portal (contact mperez@mygym.com if you need your login info) to confirm new transactions are coming through. Go to Reports > Activity Log > Generate Report. If you do not see any activity in Heartland and/or if you still see recent activity in your Global portal, please let Mae know ASAP. Other things to know: Heartland is still supported by the same familiar team. To receive the most efficient service (after this initial migration period), continue to contact Julian Brain at julian.brain@globalpay.com or (443) 394-2206. Earlier this week, the Global/Heartland team identified an issue where bank deposits were not coming in as quickly as we are used to. They informed us that as of this morning all delayed batches should have been processed and funded. If any deposits are missing...
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Posted by My Gym Administrator on Jan 27, 2023 in Marketing, Support & Programming |
You’ve heard about it on the Facebook boards… You heard about it in last week’s webinar… And the rumors are true! Thanks to a recent test MGE conducted in partnership with My Gym Clovis, we are now able to endorse a new, winning strategy to help you engage with and CONVERT those database leads! We strongly believe that this campaign, known as the “Store Credit Promotion,” is a game changer. The premise is simple: add store credit funds to your clients’ accounts, and follow-up with a sincere message imploring them to enroll at the gym using their promotional credit. The promotional credit should be set to expire within a few weeks of issuance, so there’s an extra incentive for your leads to act quickly! Our test was conducted throughout the holidays, alongside the Gift of Giving campaign. Select families were given 4-weeks’ worth of class in the form of store credit ($129), and asked to sign up for classes before 12/31/22. The feedback from parents was hugely positive, as...
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Posted by My Gym Administrator on Jan 26, 2023 in Products |
Mymo Plush Backpack One toy, with tons of benefits! Who needs a soft, fluffy friend? Mymo can now be carried with you anywhere you go as a plush backpack! These even come equipped with zip up storage to help carry additional small toys, snacks, or school supplies. This backpack will be your child’s new favorite cuddle buddy! Being apart from family during school or daycare can be tough on younger children. Our soft and fluffy padded cotton Mymo makes the perfect companion to pet and hug until that parent pick-up time. This backpack serves as the best plushie for your son or daughter to cuddle with during naptime as well! Details 15” plush backpack Flannel / Padded Cotton material Adjustable straps Zippered storage compartment Red Children’s Backpack Backpack! Backpack! Every child needs a backpack for school, sports, or just for everyday items. Introducing a stylish and unique red children’s backpack, featuring My Gym and Mymo positioned in a fun design. It’s guaranteed that the child wearing this will have...
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Posted by My Gym Administrator on Jan 24, 2023 in Products |
Who loves wearing soft, comfortable sweatpants whenever they can? After all, they’re so flexible, cozy, and versatile that you can wear them during your gym classes, as casual attire around town, or while just relaxing at home. That’s why we’re sure the NEW My Gym-branded premium and standard fleece jogger pants will quickly become one of your favorite clothing items. Plus, with a large “My Gym” text logo on the pant leg along with Mymo’s smiling face, these joggers have the added bonus of providing you with great marketing exposure! By the way, for those of you asking, “What’s the difference between joggers and sweatpants?” it really depends on the specific pant. In general, though, joggers are more stylish, higher quality, and slightly tapered toward the bottom of the leg, and they have ribbed cuffs rather than elastic or open cuffs at the bottom of the leg. Here are the details on our Premium and Standard Unisex Fleece Joggers: Standard Brand: Jerzees 7.2 oz., 60% cotton / 40% polyester...
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Posted by My Gym Administrator on Jan 20, 2023 in Technology |
We were informed by Global Payments that they are transferring all accounts to a new platform called Heartland Portico. Tech has been working behind the scenes with Global to implement the new platform in MGM and on the website, and we are ready to roll out the changes. There is nothing for you to do at this moment. Further details will be sent to the owner’s email address on file with MGE. If you do not receive this email by Monday EOD, contact Mae Perez at mperez@mygym.com. The email will also contain new login credentials for Heartland’s admin portal. Please keep this URL handy as it will not be included in your individual email. Though the new platform has been tested and verified, it would be prudent to keep a close eye on all credit card transactions in both MGM and the Heartland portal once we have confirmed with you that your migration is complete. Please contact Tech immediately should you experience any issues with credit card...
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Posted by My Gym Administrator on Jan 20, 2023 in Marketing |
Our 40th Anniversary celebrations are off to a great start! Along with the quarterly big marketing efforts (Birthday Week, 80’s in April, retro back-to-school specials, and MGF Halloween Parties), we will have smaller items sprinkled throughout the year — giveaways, IG takeovers, video compilations, and more! First up… Birthday Week. And we need YOUR help! The @MyGymFun account is excited to kick off Birthday Week with a video compilation of staffs from around the world prepping for the celebrations. That’s where you come in! How to participate: Capture a short 2-3 second video clip of some of your teachers excitedly catching and dropping a Mymo plush doll (as if they are catching him from another gym and passing him to the next one).Send the video to bberryhill@mygym.com with the subject line, “40th Anniversary (gym location, state).” Video must be sent in BEFORE Thursday, January 26 to be included. That’s it! Video requirements & setup: Record the video vertically (portrait), like a Reel or TikTok.The video should be well-lighted with...
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Posted by My Gym Administrator on Jan 20, 2023 in Support & Programming |
Thank you to everyone for joining us on Zoom. If you missed it yesterday, please watch the recording (Resources > Training Tools > Webinars) so you all can work on these strategies to build your enrollment in the new year! If you need the directives for the Store Credit Promotions, they are found here: My Gym Operations Manual > Marketing Information and...
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Posted by My Gym Administrator on Jan 18, 2023 in Conference, Support & Programming |
Save the date for Training Seminar 2023! These seminars give owners, directors, and teachers invaluable experience in training, idea shares, and system implementation from both MGE and our family of franchisees. A Training Seminar is more than a great training experience; it always proves to be extremely motivational for both franchisees and your teams. You do not want to miss this event. We will be holding an East Coast and a West Coast seminar in 2023. You can choose which one to attend, as the dates are below. More info on logistics, hotels, and agenda will be out very soon! East Coast: June 9th – 10th, Dobbs Ferry, NY West Coast: July 14th – 15th, Pasadena,...
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Posted by My Gym Administrator on Jan 18, 2023 in Technology |
We apologize for the short notice but we must complete a maintenance update tonight at 8:00 PM ET. MGM and the website will go offline for approximately 5 minutes. Thank you, MGE Tech...
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Posted by My Gym Administrator on Jan 12, 2023 in Technology |
Happy New Year! We hope everyone will have a healthy, lucrative, and low stress 2023. There are some exciting technology items coming to MGM in early-to-mid 2023… The long awaited My Gym Application is being approved by IOS (Apple) right now, and we will be launching with 10 gyms within the next few weeks. If you wish to be one of the initial gyms using the app, please contact Mae Perez (mperez@mygym.com) to express your interest. Twilio Integrated Texting Email Marketing Enhancements Self-Service Check-in/Attendance Online Waitlists Website Revamp Our goal in the MGM Division It has always been our objective to deliver the best possible technology specific to the My Gym business at the lowest cost to our My Gym owners. We, of course, know there is frustration from time to time. Bugs will formulate; there will be downtime, etc. Our hope is that all of you are mostly happy and satisfied with what we have built and will keep building in order for you to operate your businesses...
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Posted by My Gym Administrator on Jan 12, 2023 in Support & Programming |
When: Thursday, Jan 19th, 12:00 PM PST (3:00 PM EST) Looking for an easy way to manage (and convert!) database leads? Join us on Thursday, Jan 19th for a brand new Interactive Training Course hosted by MGE Support’s Angie Foote and Krissy Winters. This is a great opportunity to ask questions and share your ideas pertaining to Lead Management. We will be discussing an easy strategy to employ specifically with targeted promos to your database and the timing and organization thereof. Already have one or two thoughts in mind about the topic? Send your operational idea or questions to us directly at support@mygym.com and we’ll add them to our list to discuss in Thursday’s ITC! Please note: This is not a meeting meant to answer technical MGM questions (e.g., “Where do I find X?” or “Which setting do I enable to do Y & Z?”). Those questions are best answered by MGE’s Tech Division. This meeting will instead focus on logistics and operations (e.g., “What’s the best timeline for...
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