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Posted by My Gym Administrator on May 12, 2022 in Technology |
A release is tentatively scheduled for Wednesday, May 18, at 9:00 PM ET. The release will require a server reboot that may cause MGM and the website to go offline for 5-10 minutes. We aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will continue to keep you updated as any changes come about. Online Freezes We have received reports that freezes done online by parents are not working as intended. Incorrect dates might be shown in the client interface and on the class roster. The fix will be released with this MGM update. In the meantime, we recommend either 1) temporarily disabling online freezes or 2) catching freezes as they come in, undoing them, and then redoing them in MGM. We apologize for the inconvenience. Enhancements and updates scheduled in this release: 🔷 New Manually Extend Trials in MGM Manually extend trial periods in MGM to give customers extra weeks by clicking the green icon...
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Posted by My Gym Administrator on May 10, 2022 in Equipment |
It has come to our attention that some climbers have become unsteady or wobbly. Tightening the climber’s bolts may help, but we understand that, in some cases, this fix is only temporary. We are working on a solution to remedy this issue. In the meantime, if you feel your climber is too unsteady or wobbly to safely keep on the floor, please discontinue its use and remove it from the floor immediately. Disassembling the 4 panels will likely be necessary for storage reasons. To help prevent this from happening or worsening, please use furniture sliders when moving the climber during setups. Please be on the lookout for a future update regarding directives to remedy this issue. If you have questions, please email Tom at...
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Posted by My Gym Administrator on May 10, 2022 in Uncategorized |
We know how important it is to foster a love of reading in our little ones. That’s why Mymo’s Book Corner is one of our favorite partnerships. We’re excited to announce that a new round of books from brand new publishers will be sent to your gyms in the coming weeks. Please feel free to donate your previous books to make room to display the new titles. Publisher: HOLIDAY HOUSE Ready! Said RabbitBeatrice Bly’s Rules for Spies 2: Mystery GooWe Play Soccer/Jugamos al Futbol (This book is in English and Spanish.)After the Buzz Comes the Bee Publisher: INSIGHT EDITIONS Ninja Life Hacks (series) Meet the Ninjas: The Ultimate Ninja Guide to Life Ninja Life Hacks: Let’s Talk Conversation Deck Ninja Life Hacks: Ninjas Have Feelings Ninja Life Hacks: Night Night Ninja Please remove the previous books, take a picture of the new books displayed in your gym, and send it to...
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Posted by My Gym Administrator on May 6, 2022 in My Gym Foundation |
Celebrate KINDNESS with the My Gym Foundation by purchasing limited edition merchandise during their Campaign for Kindness! WHO: Everyone! WHAT: A fundraiser to unify kindness in our country simply by purchasing and wearing a shirt! WHERE: Everywhere, but especially within the My Gym Community! WHY: Because there is great power in kindness! WHEN: May 13th through May 27th HOW: Spread the word through social media to your clients. We will take care of the rest! The My Gym Foundation is thrilled to be partnering with the online platform, Bonfire, to introduce a LIMITED EDITION MGF Kindness Campaign. Bonfire’s vision so perfectly aligns with that of My Gym and the Foundation by “strengthening communities that inspire a kinder world.” From May 13th through May 27th, exclusive MGF apparel will be available on Bonfire’s website. 100% of the proceeds will go directly to the Foundation in an effort to help even more children in need. From toddler sizes to extensive adult sizes, there is something for everyone! Please celebrate the power...
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Posted by My Gym Administrator on May 3, 2022 in Support & Programming |
It’s been over a year since the Premium Operations Model was released. To date, 153 US and Canadian gyms (out of 168 total) made the switch to the model. A few of the comments we hear from franchisees: My enrollment is still growing, but revenue is back to “normal.” I don’t need to be in the “300 or 400-kid club” anymore… I’m above pre-pandemic revenue with less stress! The POM model saved my gym! Raising prices 30-50% was only one piece of the POM puzzle. Many locations have remodeled their gyms and updated equipment. These updates will continue to bring a positive return on the investment and boost the brand for years to come. Trials with auto-enrollment have also performed extremely well. A 35-45% “guest to enrolled” conversion was the norm pre-pandemic. With the new system, a 50-60% “trial to enrolled member” is the baseline. Of course, without all of the sales conversations, sales training, etc. Many locations are bringing in 30-50+ leads a month with the Facebook Ads...
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Posted by My Gym Administrator on Apr 25, 2022 in Marketing |
Hello! We have created a new recruitment/hiring video for you to use on your social channels or other recruitment sites. The footage was shot when masks were more prevalent, so there are masked individuals in the video. We are working on capturing more “no-mask” footage to be used in this video as well as in other new promotional videos. Link to video: https://www.youtube.com/watch?v=GIfShS5KEyY You can also download the video file here: https://app.box.com/s/vk8n3d47k9zzc9jx4d4cv6wphuqje8kj Please contact marketing@mygym.com with any questions. Thank...
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Posted by My Gym Administrator on Apr 21, 2022 in Technology |
You have probably seen this scary looking message at the top of Zipwhip: This means just as the message states: April 30, 2022 is the last day that MGE can make any changes to our corporate account. This does not affect gyms. Zipwhip’s official shutdown date is still December 1, 2022, though our transition plan will have us on a new platform well before that. Another update will be sent when we are ready to roll the new platform out to the first group. Please feel free to contact Mae Perez at mperez@mygym.com with any...
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Posted by My Gym Administrator on Apr 21, 2022 in Technology |
Did you know that you can create custom access privileges for MGM login accounts? Go to Admin > Login Accounts and click Permissions next to the user you wish to modify. Select or deselect the areas of MGM to give access. Add new permissions as the user gains more responsibilities. Techy Bonus Tip: Have you ever logged in and all of a sudden couldn’t see specific sections or menus? Check the username’s permissions; it is possible the options were unchecked. Contact the Help Desk for assistance if the issue is happening on your main/only login. We hope you found this...
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Posted by My Gym Administrator on Apr 16, 2022 in Technology |
Today’s release will be rescheduled for a later date this week. As always, we aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will send another notice when a date has been scheduled. Email Marketing ImagesThe Top Photo and Photo Library fix that was announced in the April 14th update is included in this release. All images that existed in your email campaign as of April 14th were updated with the new server’s URLs. If you need to add new images or change a header in a campaign, please contact Mae Perez at mperez@mygym.com for prompt assistance. We know that this is a lot of information to absorb and it can be confusing to know who or what is affected, so we thank you for your patience during this time. To err on the side of caution, contact Mae to have your campaign quickly reviewed before it is sent. Thank you,MGE Tech...
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Posted by My Gym Administrator on Apr 13, 2022 in Technology |
We are currently reconfiguring how images are stored and displayed in email marketing campaigns. ⚠️ Please do not upload any new images to emails until further notice (most likely through the end of this week).If you need to add new images to a campaign: Email the image file(s) to Mae Perez at mperez@mygym.comYou will receive a URL link in return for the Web address field when inserting an image. Thank you again for your patience and cooperating during this time. +++ UPDATE 4/11/2022:We have established a temporary workaround that correctly displays images regardless of the device. If you have an email campaign scheduled to go out this week, please reach out to Mae Perez at mperez@mygym.com with:1) The name of the email campaign (not the subject line) 2) The folder in which it is savedThe fix will be applied to your campaign as soon as possible. We will keep everyone updated with news on a permanent fix. +++ UPDATE 4/8/2022: We have received reports of Apple Mail users not being able to view...
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Posted by My Gym Administrator on Apr 13, 2022 in Technology |
While we’re still very excited to release the My Gym App, we have run into a few more hurdles than expected. The main hurdle is obtaining approval from the IOS platform (Apple). This project has required a lot of our time and energy, but it has never taken time away from bug fixes on the MGM platform. Making MGM better and better is and will always remain our top priority. This App will get released; we just don’t want to make and then miss any more timing promises. So, at this point, know that we are working diligently on the App. It will be released and, hopefully, be widely used by our customer base over time. Hope everyone is doing well. We’ll be reporting back sometime in the not-to-distant...
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Posted by My Gym Administrator on Apr 12, 2022 in Products |
Please welcome Noah Dell to our My Gym team! Noah is our new Merchandise Associate and is responsible for handling day-to-day operations of the Merchandise Division. He is working closely with Scott Greenfield to provide our gyms with the best products at the best prices and to support our gyms with outstanding customer service. Noah joined us last month, and many of you have already interacted with him on your orders. Noah can be contacted at ndell@mygym.com. Noah grew up in Indiana and graduated from Ball State University with a B.S. in Sports Administration and a Minor in Management. He has a passion for sports and merch and an enthusiastic personality, which makes him a natural fit for My Gym. During college, Noah served as the Men’s Basketball Manager for 3-1/2 years and was also an intern to the Director of Basketball Operations. After graduating, he worked as a Project Manager for a promotional products company where he performed the same types of tasks he is now performing for...
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Posted by My Gym Administrator on Apr 8, 2022 in Support & Programming |
Was fun seeing everyone on Zoom for the “My Gym Myths, Misconceptions . . . and Truths!” meetings. We used “Zoom polls” in the meeting, however, upon reviewing the recordings, we learned that Zoom does not include the poll itself in the recording. So, instead of a recording, we are providing the questions and answers from the meeting. Should you have any questions, please email support@mygym.com. 1) Any My Gym teacher can work to receive accreditation from MGE. TRUE 2) In Mighty Mites, when the kids are sitting on a mat at a skill station, the only approved mats to use are a trifold or black line mat. FALSE 3) Music should not be played during the Ninja Obstacle Courses so the children can focus on obstacles. FALSE 4) For Skill Stations, who should set up the Lead Teacher’s equipment?LeadAssistantEither one 5) The name “Separation Time” was changed to:Parallel Play TimeIndependent TimeTurtle TimeNone of the above 6) For the Mighty Mites Tumbling Skill, it’s best if the Assistant Teacher...
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Posted by My Gym Administrator on Apr 7, 2022 in Support & Programming, Technology |
It happens often. A trial needs to extend their second week of class, so you push back their first full tuition payment. It can occur for any number of reasons (e.g., the gym was closed for camps; the child was ill; they were unable to attend because {insert various reason}), and we absolutely want to accommodate with our exceptional customer service. The complication that occurs when extending the trial dates is the extension data is not transferred internally. Thus, the original trial dates are aligned with the Client Interface. This means that, once they reach the final day of the originally–scheduled trial, the online booking options for the unlimited classes (if applicable) and all Practice & Play times will no longer be available through the Client Interface. This is on the list to be implemented as soon as possible. In the meantime, as a workaround, you can choose either of the following options. Please read carefully: Remove the marked attendance for Week 1 and reschedule the trial to align with the new conversion...
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Posted by My Gym Administrator on Mar 25, 2022 in Support & Programming |
Hello! We’re going to be holding a fun and informative session on “My Gym Myths!” What is a My Gym myth? Well, once in a while we hear teachers state that something is “a My Gym rule” when, in fact, it’s not. This session is focused on all of those little (and big) myths, misconceptions, and truths. We’re sure you’ll say to yourself either “oh really?” or “what the what?” at least a few times! Who may attend: Any level My Gymer – Teachers through owners welcome! When? There are 2 scheduled times in order to allow for the most participation. These sessions will be identical, so please attend just one. Feel free to have a different team member attend the other session; that staffer will experience the exact same myths and topics. Thursday, April 7th at 7.30 AM PDTThursday, April 7th at 4.30 PM PDT Email support@mygym.com with any questions. Sign up now! My Gym...
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Posted by My Gym Administrator on Mar 24, 2022 in Technology |
Thank you to everyone who has expressed interest in participating in the trial/preview period. We are still getting a few things ready on the back end and will reach out to you in the next couple weeks. We have received some questions regarding the timing of the transition, when Zipwhip will be going away for good, and so on. Please be assured that we will handle the process every step of the way. Important notices will be sent out via MGE Updates and direct contact as needed. Notable dates: April 30, 2022: The deadline to add any new lines or make changes to our Zipwhip account. New My Gym locations must have a Zipwhip account set up before this date, though we are aiming to have the new vendor in place by mid-April.December 1, 2022: The official sunset date of Zipwhip. My Gym will have 100% moved over to a new service well ahead of this date. Did you know that you can log into any member’s client interface...
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Posted by My Gym Administrator on Mar 17, 2022 in Support & Programming |
The word “separation” has been in our My Gym vocabularies for many years. “Separation Time” – as an ingredient – is intended to be a happy, positive portion of class, wherein children interact with their peers in a safe, controlled setting, without parents directing their play choices. It is also a time for younger toddlers to begin to become more comfortable briefly separating from their primary caregiver, as is age-appropriate. Unofficially, many parents also appreciate the short-lived “break,” as they don’t have to monitor their little one’s every movement for a few precious minutes! 😉 Younger programs have always had Separation Time built into curriculum and we will continue to include the ingredient. However, the word “separation” itself, has taken on a slightly more negative connotation among our current generation of parents. Indeed, when you reference it in the dictionary, here’s what comes up: Separation sep·a·ra·tion | (se-pə-ˈrā-shən) \ (sĕp′ə-rā′shən) noun 1: the act or process of separating; the state of being separated 2a: a point, line, or means of division 2b: the act or process of moving apart or forcing something apart (Insert a mental image...
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Posted by My Gym Administrator on Mar 16, 2022 in General |
A Message from Aleah Whaley It is with mixed emotions that I write this letter to inform you that March 31st will be my last day with My Gym. I have made the challenging but exciting choice to go work for my family’s business full time. I have absolutely loved working with all of you for the last six years, and truly see My Gym as my second family. We have built many memories together, which I will view fondly for years to come. The good news! I will maintain a seat on the My Gym Foundation Board of Directors and will eagerly continue to help fundraise for kids in need. On this front, I won’t be a stranger and look forward to interacting with you and seeing what fun campaigns you come up with. MGE (as always!) has great people taking over, and this will be a seamless transition. When in doubt, we recommend emailing each division directly: General Questions: info@mygym.comSupport Team: support@mygym.comAccounting Team: accounting@mygym.comMerch Division: merch@mygym.comStrategic...
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Posted by My Gym Administrator on Mar 15, 2022 in Technology |
The Classes section of the website has been updated to include customizable text for gyms with trials enabled. When the “Trial Period Offer” splash page or bulletin is activated and linked to your Classes section, customers will now see front-and-center information about trials without having to click into a class and begin the booking process. We recommend reviewing and editing the text as needed. The body text (“Whether you’re looking for…”) can be changed in Admin > Website > Settings > Trial Enrollment Options. Any text entered in this field will replace the default copy. If left blank, the website will display the copy shown in the website image...
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Posted by My Gym Administrator on Mar 9, 2022 in Support & Programming |
These important safety documents have been updated. Please review them with your team at your next Weekly Meeting. Safety During Classes Programs and Parties (Located here: Operations Manual > Safety and Accident Protocols > Class, Birthday Party and Gym Set Up Safety Protocols)Weekly Meeting Safety Checklist (Located here: Operations Manual > Safety and Accident Protocols > Class, Birthday Party and Gym Set Up Safety Protocols) Reminder: The Weekly Meeting Safety Checklist must be completed every week when setup is complete. Please also note that we have added the Weekly Meeting Safety Checklist to the Weekly Meeting Workbook. Please contact support@mygym.com with any questions. Thank...
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Posted by My Gym Administrator on Mar 7, 2022 in Technology |
A release that includes bug fixes and behind-the-scenes improvements is tentatively scheduled for Saturday, March 12th at 9:00 PM ET. MGM and the website will go offline for approximately 10-15 minutes. We aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will continue to keep you updated as any changes come about. Thank you,MGE Tech...
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Posted by My Gym Administrator on Mar 4, 2022 in Support & Programming |
We have been doing deep discussions and considerations as to our next gathering. Unfortunately, there will be no Regional Training Seminar or International Conference in 2022. As much as we all want to be together, we thought it was best for everyone to focus on rebuilding your team, growing your revenue, and saving the costs of a seminar/conference. We hope to have an in-person event in 2023. We will be planning other virtual events to stay connected. Be sure to join us on our Interactive Training series of Zoom meetings taking place every...
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Posted by My Gym Administrator on Mar 3, 2022 in Uncategorized |
My Gym App The launch date for the My Gym app must be moved once again, and hopefully for the final time, to March 31st. We thank you for your continued patience. Zipwhip Replacement We are excited to announce a preliminary partnership with Twilio to replace Zipwhip as our SMS provider. Twilio is an industry leader in customer engagement with clients like eBay, Airbnb, and Lyft. Twilio acquired Zipwhip in July 2021; and, with the technology and user interface staying mostly the same, we can rest assured that it will be a seamless transition. We are looking for 7-10 gyms to be part of the trial/preview period. If interested, please contact mperez@mygym.com. Did you know that you can customize access to sections of MGM typically locked under the Admin or Owner password? Go to Admin > Gym > Administrator Permissions to view over 30 areas of MGM where access can be modified. We hope you found this helpful! +++ MGM Tips & Tricks is a recurring series designed to...
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Posted by My Gym Administrator on Mar 2, 2022 in Strategic Partners & Sponsors |
Just a reminder that the Gabby’s Dollhouse partnership has ended. Please remove and discard the posters and window clings. Feel free to continue distributing character cards and coloring sheets while supplies last. Thank you for your support of these programs. Please email strategicpartners@mygym.com with any...
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Posted by My Gym Administrator on Feb 23, 2022 in Products |
Important: Before you get to the rest of the update, please note that the temporary URL for the new ShopMyGym is https://shopmygym.myshopify.com until further notice. All franchisees will need to register a new account on the new site. You will be asked for a Registration Passcode: mymo2022. Entering this passcode will automatically approve your account. Registrations without the passcode will be reviewed and approved the same week you apply. If you have any questions, feel free to contact...
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