• Technology

Trial Extensions – Important Note

It happens often. A trial needs to extend their second week of class, so you push back their first full tuition payment. It can occur for any number of reasons (e.g., the gym was closed for camps; the child was ill; they were unable to attend because {insert various reason}), and we absolutely want to accommodate with our exceptional customer service.  The complication that occurs when extending the trial dates is the extension data is not transferred internally. Thus, the original trial dates are aligned with the Client Interface. This means that, once they reach the final day of the originally–scheduled trial, the online booking options for the unlimited classes (if applicable) and all Practice & Play times will no longer be available through the Client Interface. This is on the list to be implemented as soon as possible.  In the meantime, as a workaround, you can choose either of the following options. Please read carefully: Remove the marked attendance for Week 1 and reschedule the trial to align with the new conversion...