Posted by on May 14, 2021 in Support & Programming | 0 comments

Curriculum Center Changes

To all things, there is a season, and, as we edge ever closer to summer, we must look forward to what comes next: camp and (hopefully) increasingly eased restrictions across much of the U.S. and abroad.   For more than a year, we’ve relied on augmented curriculum; socially-distanced, unspotted content in Level 3, and new programs like STEAM Learn and Play to capture the families looking for drop-off options. STEAM, in particular, has been a hugely popular choice for many gyms, and still retains a loyal following. Similarly, we know that there are still many gyms still running Level 3 curricula across the board; waiting until local restrictions ease before transitioning to Level 4.  Beginning May 24th, all Level 3 content will no longer appear in the main “Weekly Curriculum” section of the Curriculum Center. Rather, it will be accessible under the “Programming” list at the top of the page, in its own, separate archive. Importantly, if you are in a city or state with tighter restrictions regarding social distancing,...

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Posted by on May 14, 2021 in Support & Programming | 0 comments

New CDC Mask Guidance

The CDC released new mask guidance on May 13, 2021 (read here).  It is your responsibility to stay up to date on these guidelines as well as your local mandates and regulations.  Visit your state or county health department or covid-19 websites for their current mandates. While relaxed mask rules are great news for the recovery of our economy and country, we know it may present My Gym owners with the potential for challenging conversations. Above all else, My Gyms must continue to follow their state and county mandates regarding masks and social distancing.  This is clear in the CDC Guidance: Fully vaccinated people can resume activities without wearing a mask or physically distancing except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance. MGE’s Mask Guidance thru May 31, 2021: We understand there are vast differences from one region to the next.  Therefore, the best course of action is to place the decision in My Gym owners’ hands. ...

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Posted by on May 14, 2021 in Technology | 0 comments

MGM Status Update

Dear Franchisees, We want to provide you with an update on the state of MGM and all related My Gym technology. Behind the scenes, the system is going through one of the largest updates since MGM 3.0 was launched in 2016. Items being worked on include but are not limited to: Redesigned customer experience (transactional processes and client interface)Mobile app preparationOverall front- and back-end optimizationAdditional manpower to the tech team Though there won’t be many cosmetic changes to MGM and the overall website, the visitor experience from browsing to booking will be much more user-friendly. We are also tackling some overdue maintenance so that extended service interruptions and other major issues will be few and far between.   Because this work is being done now, some reported bugs may not be fixed immediately. There may be a little bit of extra monitoring or workarounds on the gyms’ part for the time being. We apologize for this, but know that your reports are all acknowledged and are being addressed in...

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Posted by on May 13, 2021 in Products | 0 comments

Shop My Gym Leggings and Shorts are Back in Stock!

Shorts ShopMyGym is bringing its popular men’s athletic shorts back to the shop! These high-quality shorts are comfortable and stylish. They’re perfect for wearing during classes and offer a great value.  My Gym Toluca Lake Director, Kiel, has nothing but great things to say: “I love the material. They are super comfortable and seem more durable than the Champion Shorts. They are also longer than the Champion Shorts, which is great for full movement and ease.” We’re offering a limited-time discount on these new shorts. At just $20.34, you’ll save 10% if you buy them soon! Leggings  Our popular, *New* Premium Hypertek Leggings are also back in stock! Our recent production run sold out quickly, and many of you have been asking when they’ll be back, so head over to ShopMyGym.com and order them...

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Posted by on May 6, 2021 in Support & Programming | 0 comments

Support, Marketing, and HR Survey: 2020-2021

We would appreciate it very much if you could please take five minutes out of your busy day to complete a comprehensive survey on your operations. Specifically, we are looking for your feedback on MGE’s support structures and Support Team, marketing initiatives, and HR systems and staff census.MGE strives to provide all franchisees with the best support and tools possible, and your feedback is instrumental in our reaching that goal.  We are dedicated to each franchisee’s ongoing happiness and viability and, as such, are dedicated to our own continual evolvement, both as individuals and across our divisions.  No bit of feedback is too big or too small – all will be used constructively.This survey should be filled out by Owners and/or Directors or Managers, and, if desired, you may remain anonymous. Please click below to complete the 2020-2021 Support, Marketing, and HR Survey. TAKE THE SURVEY Thank...

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Posted by on May 3, 2021 in Equipment | 0 comments

Mat Vendor

All kidding aside, no one likes to pay for shipping. This is especially true when those rates are in the hundreds of dollars. With our mats being large and heavy, these fees can really add up when shipping long distances. Artistic Coverings has been a preferred vendor of MGE for 21 years. We have and will continue to have a great relationship with them. It is very convenient for our local gyms that they are in CA, but not so great for those on the other side of the country. With fuel, oil, and demand dictating the shipping rates, the only thing MGE can do to soften the blow is to work with vendors in other regions. We are extremely excited to have expanded our relationship with our long-time vendor, Spieth America. Spieth has provided our high bar/parallel bars/uneven bars since the early 2000s. They also have a full mat line, which we have incorporated into what they can provide to My Gym. We are working to add another...

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Posted by on May 3, 2021 in General | 0 comments

Valuing Diversity in Our My Gym Family

It is an honor for MGE to formally announce the Diversity, Equity, Inclusion, and Justice Board. The Board, comprised of 12 volunteers, was developed ten months ago to identify unconscious bias and foster an inclusive and diverse My Gym community with a goal of retaining as many representatives from as many different backgrounds as possible in the near future. It is an advisory board composed of MGE staff, My Gym owners, and My Gym directors of different ethnicities, socioeconomic backgrounds, genders, and sexual orientations to reflect the diversity within My Gym. However, we consider our entire community part of this Board, with every voice valued and important. The motto the Board has embraced is “Know better, do better.” Since the Board and MGE have been working together, the board has produced and distributed a *video on implicit bias and has advised MGE on various topics such as Black and Women’s History Months, Asian American and Pacific Islander activism, Board initiatives, and diversity on MGE’s leadership team. Currently, the board...

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Posted by on Apr 30, 2021 in Marketing, Support & Programming | 0 comments

Facebook Leads: Ready to SAVE TIME?

If you are advertising on Facebook, you have to go to Facebook several times a day, download your leads, save the lead contact in Zipwhip, and then text each lead in Zipwhip. Guess what! A program called Zapier (rhymes with happier) can automate all these steps for you. Several My Gym franchisees have been using it successfully for 2-4 weeks. Here are the details: Important Note: MGE has met with Zapier account managers. We do not have the volume (enough franchisees to use the service) to get preferred pricing. We are sharing this option with you because it has proven to be invaluable to those using it. There is no preferred pricing or dedicated rep, and all support is handled by Zapier within their normal support channels. What is Zapier? Zapier connects apps and software to each other and automates processes between them. Watch this for a basic overview. If you are interested, Zapier has a lot of other videos on their channel here. What’s so cool about this...

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Posted by on Apr 13, 2021 in Support & Programming | 0 comments

New Ideas for Programming

Calling all creative My Gymers! MGE’s Programming Division is looking to create new ingredients to be included in our core class curricula. Whether you have a cute song for a Tiny Tykes class, a fun dance for Gymsters, a fantastic new relay, or a knock-your-socks-off Ninja obstacle, we want to hear from you!  We are specifically looking for NEW and creative ingredients. Submitting your idea is an easy two-step process. First, please fill out this form. Be sure to include details regarding what music or equipment is required (if any), and  what “level” of curricula your gym is currently running. Next, upload a video showing off your creativity by using this link. We can’t wait to see what you send! Note: All submissions will be assessed by our Curriculum Team for safety, fun, and feasibility before being used in the curricula. While we do wish we could include every submission we receive, not all proposed ingredients may be utilized. MGE will retain a copy of every form submission and video, and reserves the...

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Posted by on Apr 8, 2021 in Support & Programming | 0 comments

More Scripts for You!

Scripts ensure that communication with clients is handled properly; they ease your training workload, and they are a terrific self-study tool for your team. They also help to unify your team’s messaging and ease client confusion. Scripts are essential to any business and critical to the smooth operations of a My Gym. We’ve developed several new scripts in one comprehensive file.  The scripts cover: Outgoing/incoming callsFacebook Advertising Lead follow-upTrial first day (Gym Tour)Handling trials that opt outHandling members who cancel Please contact support with any questions.  ATTACHMENT REFERENCED: Ops Manual > Marketing and Sales > Sales Protocols and Scripts > Scripts for Leads, Trials, Opt-outs, and...

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Posted by on Apr 5, 2021 in Technology | 0 comments

MGM Release – Saturday, April 10 at 8 PM ET

⚠️ The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. Please follow MGE’s posts in the Facebook MGE Community for changes or updates. After the release is complete, we recommend clearing your cache before resuming work in MGM. Contact the Help Desk if you experience any issues. +++ In this update, we have implemented fixes and additional functions to better manage the trial experience for both you and your clients. The Inbox has been fully redesigned to allow for a more efficient and streamlined lead follow-up process. We have also overhauled the Statistics Overview to reflect trial data more accurately. Please continue reading below for more details. Coming Soon to a Future Update We hear you (and your parents) loud and clear—the client interface can be confusing! MGE is currently in the process of redesigning the entire customer experience on the website and client interface. This overhaul is our top priority. We will...

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Posted by on Apr 2, 2021 in Products | 0 comments

ShopMyGym.com – NEW LEGGINGS!

My Gymers love wearing our classic, My Gym-branded leggings, and they’re sure to love these *NEW* Premium Hypertek Performance Leggings even more because we’ve added POCKETS!  Made of 80% nylon and 20% spandex, these Hypertek Performance Leggings work to contour your curves and streamline your natural shape.  Constructed of high-quality, super-stretch fabric, these leggings provide continuous compression and support for all day comfort.  And, with the new addition of convenient hip pockets, your staff will be able to wear these anywhere and carry their belongings. These new premium leggings are in stock and available now on ShopMyGym in the POM Products Category.  They are temporarily on sale for an introductory price of $24.75, which is a 10% savings.  So get them now while you can save! Here’s what one of your My Gym colleagues has to say about these leggings: “I’ve worn a LOT of different pants in My Gym over the years, but every pair always had a downside: material is cheap; pants are too long; waist is...

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Posted by on Apr 2, 2021 in Support & Programming | 0 comments

POM Bzzzzzz…

Curious what all the buzz is about? Wondering how POM is going for others?Thinking you might be able to do something different or better?Have no idea what POM means? It’s going beautifully!  Almost 110 gyms are on the POM model – so let’s get together and talk all-things POM! Where:  ZoomWhen:  Tuesday, April 6, at 10:00 AM  (Click to...

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Posted by on Apr 1, 2021 in General | 0 comments

Autism Awareness Month

My Gym is a place of inclusion, diversity and equity and we hope to honor this in everything we do. MGE is aware that both ‘Light It Up Blue’ and the puzzle piece symbol have an association with the organization Autism Speaks. We have adjusted the graphic to reflect a more inclusive point of view, without association to any specific organization. The text can remain the same, but we recommend you remove the final line: “Let’s #LightItUpBlue!” This is an evolving, sensitive area of understanding – and we are all working together to be better and do better. April is upon us, and we are thrilled to kick off the month by celebrating World Autism Awareness Day on Friday, April 2nd. We encourage My Gyms everywhere to join us as we “light it up blue” by wearing a blue shirt in recognition and appreciation of children with autism, as well as those who love and support them. MGE has a graphic available for use on all social media platforms (below),...

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Posted by on Mar 19, 2021 in Products | 0 comments

ShopMyGym.com – JOGGERS in Stock!

Who loves wearing soft, comfortable sweatpants whenever they can? After all, they’re so flexible, cozy, and versatile that you can wear them during your gym classes, as casual attire around town, or while just relaxing at home. That’s why we’re sure the NEW My Gym-branded premium fleece jogger pants will quickly become one of your favorite clothing items. Plus, with a large “My Gym” text logo on the pant leg, these joggers have the added bonus of providing you with great marketing exposure. By the way, for those of you asking, “What’s the difference between joggers and sweatpants?” it really depends on the specific pant. In general, though, joggers are more stylish, higher quality, and slightly tapered toward the bottom of the leg, and they have ribbed cuffs rather than elastic or open cuffs at the bottom of the leg.  Here are the details on our Premium Unisex Fleece Joggers/Sweatpants: Slim fit jogger pants – Size up one size for a more standard fit.8.5 oz., 60% cotton fleece /...

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Posted by on Mar 17, 2021 in Technology | 0 comments

MGM Help Desk Update – Please Read

The Tech Team has outgrown our current Help Desk and will be transitioning to a new platform this week. You will receive an email (gym account) from MGM Tech Support inviting you to join the Help Desk portal in the next few hours. Please claim your account as soon as you receive the email. If you do not receive it by Thursday and it is not in your spam folder, please contact glevi@mygym.com for assistance. All new tickets should be initiated from the portal in order to streamline communication and promptly resolve any issues. Once a ticket has been initiated, you may send and receive replies either through the portal or via email. You can also use the portal to access all closed and active tickets that were submitted by your location account. Though tech@mygym.com will remain active, we ask that you use the portal to create new tickets or inquiries regarding MGM or the website. *Please note that the Help Desk links will be updated in MGM no...

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Posted by on Mar 16, 2021 in Support & Programming | 0 comments

New Videos Added To Online Training Courses

We’re excited to announce that two new videos have been added to the Online Training Courses in MGM: “Disability and Sensitivity Training” and “Diversity and Implicit Bias Training.” Both are well-designed and tie diversity and inclusion to the vision, mission, values, and goals of our My Gym organization. Our aim is to ensure that every My Gym is a welcoming workplace that empowers underrepresented groups and makes each individual feel valued and respected. We ask that all owners, directors, and staff members watch these videos in their entirety to increase collaboration, enhance interpersonal skills, elevate employee morale, and learn how to value all aspects of diversity with coworkers, clients, customers, and the community at large.   For questions on the training videos, please reach out...

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Posted by on Mar 12, 2021 in General | 0 comments

Celebrating the Women of My Gym

It’s Women’s History month, and MGE would like to acknowledge and celebrate the incredible women within our franchise community. From our very beginning, women have been an integral part of My Gym’s success. In just the US alone, with 170 gyms and 145 unique owners, 74 of those gyms are female owned. These women have shown amazing tenacity, passion, and strength in making My Gym what it is today, and we are proud to have them represent our brand. To all our special women of My Gym… Our gratitude is overflowing. We recognize the challenges you endure as women in business and so appreciate your extreme efforts in facing those obstacles. Thank you so much for your dedication and hard work. We honor you dearly, not just today but always. ...

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Posted by on Mar 4, 2021 in General | 0 comments

No Conferences in 2021

Hello My Gym Family, We hope this finds you healthy and doing well. We regret to inform you that there will be no conference or in-person training seminars in the year 2021. Within a few months, we will have a better plan on how we will meet again as a group in 2022, and we’ll notify everyone as soon as we have more details. Because we are currently releasing new programs, protocols, marketing, and all business developments as they occur, you are still receiving the most current information and support. Of course, we DO see great value in gathering together, collaborating and sharing best practices in person, and definitely plan to meet in the future. Whether or not we hold virtual webinars/meetings in 2021 will be determined as the year unfolds, and we’ll keep you up to date. We miss these events dearly and can’t wait until the next time we can meet. Thank you, MGE...

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Posted by on Mar 1, 2021 in Strategic Partners & Sponsors, Support & Programming | 0 comments

Gabby’s Dollhouse Curriculum Integration

The Programming Team has created fun Gabby’s Dollhouse-themed ingredients, which you will find throughout the curriculum from 3/1 – 3/21. This integration is part of our exciting partnership with DreamWorks Animation. If you have any watercolor sheets left, you can hand them out during March. Enjoy! Gabby’s Dollhouse has been a top children’s series on Netflix since it premiered in January. My Gym kids around the world are going to love participating in the themed activities at My Gym. To learn more about the show and the characters, please visit https://www.dreamworks.com/shows/gabbys-dollhouse. You’ll also find a My Gym logo with a link to our website in the “Partners” section of that DreamWorks Animation website. To highlight the curriculum, we have included suggested posts in the Social Media Roundup. Tag @MyGymFun and use #GabbysDollhouse on your Instagram photos and videos. We may use these posts in our Instagram stories. You can also email photos and videos of your students enjoying the themed curriculum to strategicpartners@mygym.com. We’ll send these to the team at DreamWorks Animation. ...

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Posted by on Feb 27, 2021 in Support & Programming | 0 comments

Important Info Regarding Reading Across America Week

As we close out Black History Month and transition to our next cause for celebration – Reading Across America – MGE finds it important to relay some information to our franchise body. Reading Across America was initially celebrated in the first week of March to coincide with Dr. Seuss’s birthday. However, in 2017, mentions of Seuss were purposefully dropped from the program. Consequently, we need to warn you about the potential backlash you may receive if you choose to celebrate Dr. Seuss’s birthday within your individual gym and/or over social media. Dr. Seuss, while often celebrated for his beloved classics that helped generations of children to read, has also been the subject of criticism and rebuke over racism and sexism in his earlier works.   We understand that not everyone may be aware of the controversy surrounding Seuss or his books, so this may be a bit of a surprise. That’s ok! We’re all learning together, and, sometimes, examining our preconceptions can be challenging! As humans, our brains automatically...

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Posted by on Feb 24, 2021 in Marketing | 0 comments

An Emphasis on Social Interaction and Peer Play

Life was meant for good friends and great adventures, and some of the BEST friends are found at My Gym! Throughout the coming weeks/months, we will be messaging our subscribers, followers, and audience with the importance of children’s socializing and playing with their peers via:  Social infographics on upcoming Social Media Roundups,A video message from our CEO – put out through the SMR on the week of March 8th,Facebook Ads,Storytelling social media posts showing friendships in the gym,And content in the Mymo’s Memos email newsletter.  DOWNLOAD VIDEO(Do not post this link. Please download the video first, then share to social media.) Childhood friendships are essential building blocks for emotional development, as they promote feelings of acceptance, trust, and compassion. This unified messaging is an intentional effort to stress the importance of kids’ being social and the need to make up for its loss during the...

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Posted by on Feb 16, 2021 in Support & Programming, Technology | 0 comments

MGM Release – Saturday, February 20 at 8 PM ET

⚠️ The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. Please follow MGE’s posts in the Facebook MGE Community for changes or updates. After the release is complete, we recommend clearing your cache before resuming work in MGM. Contact the Help Desk at tech@mygym.com if you experience any issues. +++ In the past two weeks, MGE has helped more than 70 gyms begin the Premium Operations Model onboarding process. Training is ongoing, and we are happy to see so many gyms jump at the opportunity to “POM-ify” their operations. If you haven’t already, please watch the Premium Operations Model recorded webinar and email support@mygym.com if you are interested in proceeding. Do not take any steps on your own; gyms must be onboarded by an MGE Support Team member. To help you through the process of converting MGM and website settings for POM, we have created a library of guides along with an Action...

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