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Posted by My Gym Administrator on Nov 13, 2020 in Strategic Partners & Sponsors |
We are very excited to announce our partnership with DreamWorks Animation Television to promote their upcoming new series, Gabby’s Dollhouse. The show will launch on January 5. Posters and window clings have shipped to gyms in the U.S. and Canada. When you receive these, please hang them immediately. We will actively begin promoting the show in January. More details to come. Gabby’s Dollhouse is a mixed media series that unboxes a surprise before jumping into a fantastical animated world full of adorable cat characters that live inside Gabby’s dollhouse. From the creators of Blues Clues, this cat-tastic show is filled with positive messages and a growth mindset. Your students are going to love Gabby, and we’re pretty sure you will too. Watch the first full episode here: https://youtu.be/m-bbdLu-QoI. Send any questions or comments to...
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Posted by My Gym Administrator on Nov 12, 2020 in Marketing, Products |
We are testing a new e-commerce site designed to drive revenue to both MGE and the gyms. We believe it will also increase brand awareness to drive more traffic into the gyms. We are currently offering a product called the My Gym Fun Box, which includes active-play toys, instructional videos, and Fun Sheets. We are testing in select markets via email and digital ads. However, if you would like to help us expand the test’s reach, we have a suggested post in the SMR that you can use on November 18. Owners will receive 10% of profits for people who purchase from their territory. Check out the website at www.mygymfun.com. And follow the new Instagram account, www.instagram.com/MyGymFunBox. Stay tuned for more information. Contact us at strategicpartners@mygym.com with questions, comments, or...
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Posted by My Gym Administrator on Nov 12, 2020 in Equipment, General |
As we head into the colder months with people spending more time indoors, we’re receiving many requests for MGE-recommended Air Purifiers. We recognize the need to assure your members and give them peace of mind while also providing a safe environment for everyone who visits your gym. In researching any subject, MGE always recommends best and safest practices, but we also focus on keeping franchisees’ spending as low as possible. Unfortunately, we are unable to receive manufacturer or installation discounts at this time. PLEASE NOTE: The items below are presented as potential options and are not a guarantee against illness. When it comes to the health and safety of your members and staff, we always advise that you abide by CDC guidelines first and foremost. AIR PURIFIERS Running an air purifier indoors to help filter indoor allergens and pollutants is a good idea anytime. Below are two popular options with descriptions and manufacturers’ overviews. OPTION 1: HEPA FILTER HEPA filters are very effective and are certified to capture 99.97%...
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Posted by My Gym Administrator on Nov 3, 2020 in Technology |
⚠️ The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. Please follow MGE’s posts in the Facebook MGE Community for changes or updates. Though we make every effort to adhere to the schedule, the release date is subject to change. If you have any issues accessing MGM after the release is complete, first try clearing your cache. If the issue(s) persist, contact the Help Desk at tech@mygym.com. Enhancements and updates scheduled in this release (subject to change): 🔷 New Paperless Performance Evaluations for Classes, Camps, and Birthday Parties We’re happy to announce that MGE’s Support and Tech teams have been successful in bringing a valuable new upgrade to fruition! The idea of moving our Class Quality Checklist, Blank Evaluations, and Detailed Evaluations to MGM is not a new one. This has been requested by FABs and franchisees in the past. As often is the case with tech, this also presented an opportunity to improve...
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Posted by My Gym Administrator on Oct 30, 2020 in Marketing |
Hello, Recently, a few gyms have experienced a high number of opens, click-throughs, and guest class bookings with a simple “demo week” email campaign. We encourage you all to plan 2 consecutive “demo weeks” and send the 2 corresponding emails ASAP. To help, we’ve created 2 email templates titled DEMO DAYS WEEK 1 and DEMO DAYS WEEK 2, located in the GENERAL PROMOTIONS section of the MGM Email Marketing System. We hope you find success with this simple, easy-to-plan promotion. Please direct any questions to...
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Posted by My Gym Administrator on Oct 30, 2020 in Technology |
The Online Training Courses Admin grade book is temporarily unavailable. If you would like to receive the course results for one or more staff members, contact the Help Desk or email tech@mygym.com with the following information: Gym locationEmployee’s MGM loginCourse...
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Posted by My Gym Administrator on Oct 28, 2020 in Support & Programming, Technology |
We are reinstating the temporary video password mymo until all work on the Curriculum Center is complete. The video links will open in a separate browser window or tab on Vimeo.com. This is normal and not a cache issue. Thank you! +++ UPDATE 10/25: We would like to give everyone an update on the work that is being done behind the scenes on the Curriculum and Resources in MGM. Because we cannot take these sections down for maintenance for very long, we must work on what needs to be done in the background for short periods of time during off hours. For this reason, you may occasionally experience minor issues such as missing menus or changing video link behavior. In very rare instances, MGM as a whole may become unavailable for 1-2 minutes. We avoid this whenever possible. Our aim is to keep the content of the curriculum accessible at all times while we work in the background, so we apologize for the occasional quirks. Last week, we sent the...
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Posted by My Gym Administrator on Oct 27, 2020 in Marketing |
Hello, We’ve updated the “Cold and Flu Season” email to be relevant during this pandemic. We advise sending this email as your cold and flu season begins. The email template can be found in the CORONAVIRUS EMAIL TEMPLATES section of the MGM Email Marketing System. We’ve also updated the “Illness Policy and Cleaning Procedures” sign to be relevant during this time. It is located in the Adapted Operations section of the Print System. Please direct any questions to...
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Posted by My Gym Administrator on Oct 25, 2020 in Support & Programming, Technology |
We would like to give everyone an update on the work that is being done behind the scenes on the Curriculum and Resources in MGM. Because we cannot take these sections down for maintenance for very long, we must work on what needs to be done in the background for short periods of time during off hours. For this reason, you may occasionally experience minor issues such as missing menus or changing video link behavior. In very rare instances, MGM as a whole may become unavailable for 1-2 minutes. We avoid this whenever possible. Our aim is to keep the content of the curriculum accessible at all times while we work in the background, so we apologize for the occasional quirks. Last week, we sent the update titled Curriculum Center Videos Follow-Up (Action Requested) showing what video links are supposed to look like (a small pop-up window). Because of some maintenance conducted this evening, the video links will now open in a separate browser window or tab on Vimeo.com. This is temporary, normal,...
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Posted by My Gym Administrator on Oct 22, 2020 in Support & Programming |
We wish you happy holidays and an insanely-glorious, 1000%-better-than-2020 HAPPY New Year! The holiday season is just around the corner, and we understand that means altering our holiday plans and events in some way. In an effort to bring your members some holiday cheer and give you a little comfort and joy, we are providing safe options for your holiday events and parties. The directives for “Holiday Events during COVID-19” are now available for you to begin planning your favorite holiday traditions. Please reach out to support@mygym.com if you have any questions or need assistance with planning or execution. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and Curriculum > Holiday Events during COVID-19...
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Posted by My Gym Administrator on Oct 22, 2020 in Support & Programming, Technology |
Per our update on 10/20, some users reported that they were unable to access the curriculum videos. After some investigating, it was determined to be a cache issue. To find out if you are experiencing a cache issue, click on any video link on the curriculum. If the video opens up as a new window on Vimeo.com, your browser is loading an old version of the site and your cache must be cleared. When your cache is properly cleared and you are loading the latest version of the site, the video links will open in a pop-up window. Upon entering the password (mymo), the video will appear. ⚠️ Action Requested We instituted a temporary password because that is the only way the video links will load for everyone regardless of cache status. Please take a moment to check your video links. If you are certain you have cleared your cache and videos are still opening up incorrectly, please contact Mae Perez at mperez@mygym.com. We will be removing the passwords...
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Posted by My Gym Administrator on Oct 22, 2020 in Marketing |
Eager to share more than one link in your Instagram bio? Or maybe you use a third-party service like LinkTree? Well, good news. We’ve uploaded a customizable, My Gym-branded Instagram landing page to MGM for you to use. Get more website views and online bookings from Instagram by ensuring that your followers can find exactly what they’re looking for while scrolling through your feed. Instagram allows only one link to be posted at a time in your bio, so you are left either A) continuously changing your main link to reflect current promotions, B) using a third party service (sometimes paid), or C) using your website homepage URL. Now you’ll be able to use just one link to direct your followers to specific pages on your website or to your other social platforms. ATTACHMENT REFERENCED: Ops Manual > Marketing Sales > Instagram Link in...
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Posted by My Gym Administrator on Oct 16, 2020 in Equipment |
As many of our gyms are starting to regrow, we’d like to remind you that safety should be at the forefront of everyone’s mind. Below are a few reminders for you to review during your next staff meeting.All of the equipment in the gym is made for children. Staff and parents should refrain from using the equipment in ways that include but are not limited to: Climbing on the stall bars or rock wallHanging on the high bar, monkey bars, or Space FlightWalking or sliding on slidesJumping on the trampolinesWalking on the soft stairsSitting on the molly ball or crawl and roll/tumbleSitting or walking on the planks/fulcrum *We do know that, on occasion, a staff member may need to place a foot on equipment for spotting, however, an adult’s full weight could result in equipment failure.Additional Reminders: The tire swing should be hung from two ropes/straps. This helps to:More evenly distribute the weightPrevent the tire from swinging in such a way that could loosen the eyebolt aboveThe half bucket...
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Posted by My Gym Administrator on Oct 13, 2020 in Support & Programming |
We have updated our group policies for the MGE Owners Only, MGE Community, and MGE Directors boards on Facebook. They can be viewed under “Description” typically found below the list of members on the right side of the computer screen. Please review the updated policies at your earliest convenience. Contact Support at support@mygym.com with any questions about this...
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Posted by My Gym Administrator on Oct 13, 2020 in Marketing |
Coming to a My Gym near you, it’s Cyber Monday! Every year millions upon millions of dollars are spent during Cyber Monday. In 2019, a record topping $9.4 billion was spent just online! A clear, simple, enticing deal can ensure a Cyber Monday success. On a year like no other, My Gyms are running more programs than ever before: Outdoor classes, STEAM Learn & Play, My Gym LIVE, etc. This year we strongly recommend an “easy-to-understand” Cyber offer. A simple way for parents to save, and realize how much they are saving in the process, is to give the same percentage off ALL programs. Codes can be program or activity name plus percentage amount (e.g., STEAM25). “It’s Cyber Monday at My Gym (your location)! Buy more and save! Use the applicable code listed below to save 25% off ALL programs: Birthday Parties, My Gym Camps, Gift Certificates, and MORE! Enrollment in any class includes a Free Lifetime Membership. Savings end at midnight, so buy and save now!” Directives for...
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Posted by My Gym Administrator on Oct 9, 2020 in Marketing |
Hello! These days, running Facebook/Instagram and Google AdWords ads is not optional for a small business. It’s a pay-to-play environment if we want to reach new clients and grow our revenue. MGE has created a simple and affordable option for you to get support with your Facebook/Instagram Ads and Google AdWords. Scott Hendison, founder of Search Commander Inc., is a familiar name to many of you, as Scott worked with numerous franchisees from 2015-2017. In 2017, in an effort to streamline vendors, MGE transitioned franchisees to Reach Local. The relationship with Reach Local was great for some but rocky for others. In addition, Reach Local required a minimum of $500 a month, making this option cost prohibitive for some franchisees. We’ve been speaking to Scott for some time now, since our world seems to have stabilized in many areas, and we feel this is the right time to relaunch this relationship. We know all franchisees have cut expenses drastically, but, in order to grow, we must put some dollars...
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Posted by My Gym Administrator on Oct 7, 2020 in Products |
As we move forward into October, we want to remind you that your MGE merch team is here for you every step of the way. With Halloween just around the corner, we want you to know that we have fun items on ShopMyGym and we’ve worked to reduce our prices as much as possible so you can represent your My Gym Brand in a fun, safe, affordable way. Check out ShopMyGym.com under the “Halloween” tab for our list of fun items. We are always here for you, and we are here to support you. Happy Halloween,...
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Posted by My Gym Administrator on Oct 5, 2020 in Marketing |
We have added several new socially distanced and masked photo options to the following libraries: Email Marketing Top ImagesThe system templates will retain the original header. If you require a masked photo, check the Top Image library for replacements. We have added new top images for our core business events such as PNO, camps, enrollment events, and general promos.Marketing Library Social PostsArticle / Online Form Top ImagesClass Template Top Images For some items where an appropriate photo is not available, we have provided text-only options. As always, if you have a specific need that is not available in the library, you may place a custom order here. https://mygymprint.com/art In keeping with Los Angeles County regulations, MGE is unable to stage professional photo shoots at this time, so we are collecting photos from corporately owned gyms whenever possible. If you have photos in your gym that you would like to submit for consideration, please send them to marketing@mygym.com and have the parent(s) complete the photo release....
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Posted by My Gym Administrator on Sep 29, 2020 in Equipment |
Hello! Now that many of you are open, we want to remind you of an important Space Flight hardware detail that is often overlooked. Pictured is a “Wire Rope Clip” (also known as a “Wire Rope Clamp,” U-bolt, or U-clip): In the file, “Space Flight Hardware and Assembly Directives,” you will see that 3 Wire Rope Clips are used at one end of the Space Flight cable installation. It is possible that you have another 3 Wire Cable Clips at the other end as well, for a total of 6, but this is rare. It is common for Wire Rope Clips to be installed incorrectly, which diminishes their strength. The images below show the correct and incorrect ways to install the Wire Rope Clips. Note that the saddle of the clip is in contact with the live end of the cable. Please inspect your hardware to be sure your Wire Rope Clips are installed properly. You may also email a picture to equipment@mygym.com so we can confirm proper installation....
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Posted by My Gym Administrator on Sep 28, 2020 in Technology |
⚠️ The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. Please follow MGE’s posts in the Facebook MGE Community for changes or updates. Though we make every effort to adhere to the schedule, the release date is subject to change. If you have any issues accessing MGM after the release is complete, first try clearing your cache. If the issue(s) persist, contact the Help Desk at tech@mygym.com. Enhancements and updates scheduled in this release (subject to change): 🔷 New Bulk Updating of Class Schedule Options Currently, you have to go into each time slot on the class schedule to make bulk updates. With this enhancement, you will be able to update the class options in several classes at a time and with fewer clicks. Examples include: Change all My Gym LIVE classes to be hidden from the websiteChange several class types to allow online class card bookingChange the tuition for several classes The bulk...
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Posted by My Gym Administrator on Sep 24, 2020 in Strategic Partners & Sponsors, Support & Programming |
We are VERY excited to announce that we are relaunching a fun-filled promotional marketing program with Netflix and their preschool show, “Go! Go! Cory Carson.” Our initial launch, at select locations only, was in March; however, COVID-19 caused the promotion to be cut short. The relaunching will include all My Gym locations in the U.S. and Canada. Cory is a little kid car with an engine that runs on fun. His eager playful spirit can often get him into challenging and entertaining forks in the road. Cory and his family live in Bumperton Hills, where there’s always someone interesting to talk to and another adventure just down the road. Here are the details and directives: Dates: October 5 – December 26, 2020Note: Curricula integration will not run consecutively for the entirety of this campaign. More information below.Elements: Curriculum – All U.S. and Canadian locations. During October and November, fun Cory Carson ingredients will be written into various in-gym and virtual My Gym programs, including Gymsters through Whiz Kids, Preschool Prep,...
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Posted by My Gym Administrator on Sep 17, 2020 in Strategic Partners & Sponsors |
Wait! A FREE virtual My Gym class for your Members led by a Support Team Member?! Sign me up! On Monday, September 21, at 12:00 PT/3:00 ET, Addie Inman will be running a My Gym LIVE class on the corporate Facebook page. We’d love to have you invite all your Facebook fans. (NOTE: The time has been changed to 12:00 PM PT from the previously-announced 1:00 PM. Be sure to adjust any prescheduled social media posts from the SMR). We are hosting this class as part of the Streaming for Starlight fundraiser for the Starlight Children’s Foundation. The campaign is part of Childhood Cancer Awareness Month. Proceeds from the fundraiser will help bring smiles to hospitalized children. We appreciate your support in spreading the word about the event and in raising money for this wonderful organization. The Starlight Children’s Foundation is promoting the class as well as the My Gym brand on their website, through email, and on their social media channels. If we reach (or exceed) our fundraising goal of $1,000, there’s a good...
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Posted by My Gym Administrator on Sep 15, 2020 in Support & Programming |
Hello, My Gymers! Now that “back to school” season has settled, we think this would be the perfect time to get together for our second virtual mixer. This Zoom mixer will be focused more on directors and teachers, but we encourage owners to attend as well because the content will be beneficial for everyone. We’ve scheduled it to align with Weekly Meetings as best we could. We can’t wait to see all of you! Who: Everyone! If you are a My Gymer, you’re invited.When: September 21, 1:00 PM PSTWhere: On Zoom! Registration is required: CLICK HEREWhat: We won’t be delivering meetings; instead, we will ask for your ideas, insights, experience, etc. Here are some of the topics we’ll be getting into. Plus some good-ole My Gym fun!Hiring and Training New TeachersWeekly Meetings & Pre/Post Shift ReviewsOne Teacher ClassesOutdoor ClassesExtended Care Programs (Camp, Preschool Prep, STEAM Learn and Play, etc.)Halloween Planning/Ideas Contact support@mygym.com with any...
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Posted by My Gym Administrator on Sep 11, 2020 in Marketing, Support & Programming |
Halloween hasn’t ghosted us yet. It is still on the calendar, and many families are set on celebrating the holiday the best and safest way possible this year. In order to keep Halloween traditions alive and reach as many families as possible, we have compiled a list of various options to offer. The directives for “Halloween during COVID-19” are now available. You can begin planning your Spooktacular celebrations and rev up excitement for some Halloween fun! As always, email support@mygym.com if you have additional questions or need assistance with planning. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and...
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Posted by My Gym Administrator on Sep 11, 2020 in General |
Dear Franchisees, Our account is still under review and we still do not have an ETA for restoring service. Meanwhile, we are continuing to work behind the scenes on both temporary solutions and potentially permanent changes to our vendor going forward. Several gyms have started to explore the Mailchimp option. If you are interested in joining, please see the account setup guide and tutorial on the Operations Manual. NOTE: If you were sent the tutorial via email, please download the updated version on the Operations Manual. Please remember that Mailchimp is not a complete replacement, but a viable solution for most situations in a pinch. We thank you again for your continued patience and understanding. ATTACHMENT REFERENCED: Ops Manual > Marketing and Sales > Mailchimp Account Setup and Tutorial Dear Franchisees, We do not have an ETA from Sendgrid yet, just another notice that our account is under review and that we will hear back when complete. Unfortunately they did not include any sort of time frame. Please be prepared to be...
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