Posted by on Jun 11, 2021 in Support & Programming | 0 comments

Transactional Emails and New Mask Sign

Hi all… 2 quick updates: New Sign:  Should you need it, there is a new mask sign available on the MGM Print System within the “Adapted Operations” Folder. Transactional Emails:  If you wish to switch from Covid transactional emails to non-Covid transactional emails, you may to do so manually. In MGM, click Admin > Email > Transactional Email Templates and open each transactional email. Review each one for any Covid language and click “restore default” to go back to the original version. Check the template closely to be sure it applies to your operations. There is one template that does not have a pre-Covid original since it was created recently. The copy for that email is:Name: Trial Period Confirmation EmailSubject: Your guest experience is scheduled!Body: Hi #Family.First#, We’re so happy to welcome you and #Child.Names# to the #Class.Name# class! Here are the details of your guest experience: Class: #Class.Name# Date and Time: #Class.Date# at #Class.Time# Guest Experience Period: #Class.TrialPeriod# Membership Auto-Activated on: #Class.TrialConversion# We use a convenient auto-enroll feature. Your...

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Posted by on Jun 10, 2021 in General | 0 comments

Message from Our CEO

This year has challenged us, changed us, stripped us down to our core as a business and as individuals. We confronted the difficulties head on, never questioning who we are or what we stand for. But we did face questions – relentless, seemingly impossible questions from how to modify our programming to fit the needs of quarantine to how to stay connected to our My Gym families and communities, how to keep our staffs motivated, and how to simply keep our businesses alive. Though inundated with these important demands, we survived and are stronger for it. No My Gymer needs to ask the questions why or how? The answer is clear; we’re My Gym. We embrace challenges, overcome obstacles, and withstand every hardship with grit. We endure, and we will continue, no matter the adversities.  We saw the obstacles as a way to improve, so we concentrated on becoming the premium company and service we always knew we were. With the launching of POM, we will begin to see...

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Posted by on Jun 9, 2021 in Products | 0 comments

A Message from ShopMyGym.com

Check out our special message about the June Member Appreciation Month promotion going on now! Head over to ShopMyGym.com today and take advantage of this great offer, which applies to all items in the Promotional category! Here’s how much you can save: Save 10% when you spend $50 – $74.99Save 15% when you spend $75 – $149.99Save 20% when you spend $150 or more All items found in the “Promotional” category on ShopMyGym.com are eligible for discounts. Offer cannot be combined with other promotions. Email merch@mygym.com with any...

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Posted by on Jun 8, 2021 in Support & Programming | 0 comments

Updated COVID-19/Mask Guidance for US Gyms

We understand it is nerve-wracking to reduce safety measures that have been in place for over a year.  The good news is that these are not decisions any of us needs to make.  The experts (CDC and state and county health departments) are guiding us based on science and data.  We’ve endured a horrible pandemic – we closed our businesses, put protective measures in place, reduced capacities, and vaccinated millions to do our part to end this pandemic.  Now, in the US, we are winning the fight.  It is with this in mind that we are sending our My Gym family this updated guidance.  IMPORTANT:  Included here is general MGE mask and COVID-19 policy guidance.  We certainly understand that communities vary.  Please feel free to implement policies or mask regulations in your gym that are safest and best for your community. Should I require my staff, children, or clients to wear masks in the gym? If your county/state requires it:  YesIf your county/state does NOT require it:  NoOf course, in...

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Posted by on Jun 4, 2021 in Marketing | 0 comments

Upcoming Sourced Content for Social Media

Sprout Social is still undergoing some technical difficulties and the prescheduled social posts are not going out as planned. Below are the upcoming sourced articles that are mentioned in the Social Media Roundup so you can post manually on your Facebook Business pages.  Sunday, June 6 Web article: 5 Popsicle Recipes to Try This SummerLink: https://www.parents.com/recipes/familyrecipes/snacks/popsicle-recipes-to-try-this-summer/Copy: ““The fastest way to melt your kids’ hearts: Hand them these fun-flavored ice pops while they’re playing in the backyard.”” Thursday, June 10 Web article: 10 Positive Affirmations for Kids + How to Use ThemLink: https://www.familyeducation.com/kids/positive-affirmations-for-kidsCopy: “Positive affirmations are really helpful for children’s social emotional development.” Sunday, June 13 Web article: 6 Epic Summer Backyard Hacks the Kids Will LoveLink: https://redtri.com/epic-summer-backyard-hacks/Copy: “We’re ready for some backyard fun!” ATTACHMENT REFERENCED:  Ops Manual > Marketing Sales > Upcoming Sourced Content for Social...

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Posted by on May 31, 2021 in Products | 0 comments

Member Appreciation Sale! Save Big on Promotional Products on ShopMyGym

As life and business start to get back to normal, many of you are experiencing your big circle filling up again at last . . yay! Seeing new and returning members flock to our doors can give us an overwhelming sense of gratitude for the loyalty and dedication they have shown us during this trying time. Now, after watching gym numbers dwindle down, we have a newfound appreciation for each and every person walking through that door, and we’ll never take them for granted. Our loyal members have chosen our My Gym family, and it’s time for us to show them how much we appreciate them. In addition to providing stellar classes, one way to do this is to give our members promotional products as gifts of gratitude for their loyalty to My Gym. These My Gym-branded gifts to your members will also effectively promote your business and serve as mementos that will keep My Gym on their minds when they use them.Whether they’re playing with a My Gym...

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Posted by on May 27, 2021 in Support & Programming | 0 comments

Important Adjusted Age Group Advisements

Earlier this month, MGE put out an update explaining some necessary changes to the age ranges of our Core Programs. Since then we have also hosted a webinar pertaining to that same topic, and are happy to report that  there have been very few issues reported by gyms that have switched over. There has been one recurring question, however:  what to do if your gym has a high number of babies enrolled (i.e., 20 or more kids). It’s a great problem to have, but one that requires a solution nonetheless. 😊 Here is how you should set up your programs, AAG-style:  Create a standalone Tiny Tykes class (or classes, if you have the need to host more than one). Set the age range in MGM from 4 months – 12 months.Set the “short description” field for the website to read “4 months – first steps.”Run the Waddlers curriculum, following any/all advisements for the non-walkers in class, as appropriate.                    i.      The old Tiny Tykes program will not appear in the ancillary folder; we are rolling the content into...

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Posted by on May 20, 2021 in Support & Programming | 0 comments

Facebook Ads, Lead Tracking, and the Inbox. Oh my!

Are you running Facebook Ads? Trying to find the most effective way to follow up with and track your leads? Ready to learn to utilize the new and improved MGM Inbox? Our next webinar is a two-part session and just for YOU! Let’s talk functionality, systems, and effectiveness. Note: This webinar won’t cover the how of setting up Facebook Ads. If you’ve completed the POM Onboarding process and are ready to begin Facebook Ads, follow the Marketing Tutorials within MGM. Join us on June 3rd at 12:30 PDT Register here:...

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Posted by on May 19, 2021 in Support & Programming | 0 comments

Adjusted Age Groups

We have great news! We’ve identified an area for improvement that is: Easy to implement,Requires next to nothing from your members,Will immediately improve your class quality,Will make your clients’ experience a little more “premium,” 😊And will make training new teachers easier. We’re presenting it to you now.  You can feel free to implement it tomorrow.  If you prefer to wait, we’ll be holding a “Q & A Zoom” on May 25th at 11.30 PST.  Click here for Zoom registration info. Adjusted Age Groups: Every month we get closer to the revenue levels of where we left off in Q1 2020. With the introduction of the Premium Operations Model, some locations are at or above their pre-pandemic revenue levels. A positive trend and a great sign for us all! One negative trend that picked up tremendous steam during the pandemic was combination classes – aka “combo classes,” the practice of blending 2 and sometimes even 3 different age programs into one. For example: Tiny Tykes/Waddlers, Mighty Mites/Whiz Kids, etc. Ask...

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Posted by on May 14, 2021 in Support & Programming | 0 comments

Curriculum Center Changes

To all things, there is a season, and, as we edge ever closer to summer, we must look forward to what comes next: camp and (hopefully) increasingly eased restrictions across much of the U.S. and abroad.   For more than a year, we’ve relied on augmented curriculum; socially-distanced, unspotted content in Level 3, and new programs like STEAM Learn and Play to capture the families looking for drop-off options. STEAM, in particular, has been a hugely popular choice for many gyms, and still retains a loyal following. Similarly, we know that there are still many gyms still running Level 3 curricula across the board; waiting until local restrictions ease before transitioning to Level 4.  Beginning May 24th, all Level 3 content will no longer appear in the main “Weekly Curriculum” section of the Curriculum Center. Rather, it will be accessible under the “Programming” list at the top of the page, in its own, separate archive. Importantly, if you are in a city or state with tighter restrictions regarding social distancing,...

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Posted by on May 14, 2021 in Support & Programming | 0 comments

New CDC Mask Guidance

The CDC released new mask guidance on May 13, 2021 (read here).  It is your responsibility to stay up to date on these guidelines as well as your local mandates and regulations.  Visit your state or county health department or covid-19 websites for their current mandates. While relaxed mask rules are great news for the recovery of our economy and country, we know it may present My Gym owners with the potential for challenging conversations. Above all else, My Gyms must continue to follow their state and county mandates regarding masks and social distancing.  This is clear in the CDC Guidance: Fully vaccinated people can resume activities without wearing a mask or physically distancing except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance. MGE’s Mask Guidance thru May 31, 2021: We understand there are vast differences from one region to the next.  Therefore, the best course of action is to place the decision in My Gym owners’ hands. ...

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Posted by on May 14, 2021 in Technology | 0 comments

MGM Status Update

Dear Franchisees, We want to provide you with an update on the state of MGM and all related My Gym technology. Behind the scenes, the system is going through one of the largest updates since MGM 3.0 was launched in 2016. Items being worked on include but are not limited to: Redesigned customer experience (transactional processes and client interface)Mobile app preparationOverall front- and back-end optimizationAdditional manpower to the tech team Though there won’t be many cosmetic changes to MGM and the overall website, the visitor experience from browsing to booking will be much more user-friendly. We are also tackling some overdue maintenance so that extended service interruptions and other major issues will be few and far between.   Because this work is being done now, some reported bugs may not be fixed immediately. There may be a little bit of extra monitoring or workarounds on the gyms’ part for the time being. We apologize for this, but know that your reports are all acknowledged and are being addressed in...

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Posted by on May 13, 2021 in Products | 0 comments

Shop My Gym Leggings and Shorts are Back in Stock!

Shorts ShopMyGym is bringing its popular men’s athletic shorts back to the shop! These high-quality shorts are comfortable and stylish. They’re perfect for wearing during classes and offer a great value.  My Gym Toluca Lake Director, Kiel, has nothing but great things to say: “I love the material. They are super comfortable and seem more durable than the Champion Shorts. They are also longer than the Champion Shorts, which is great for full movement and ease.” We’re offering a limited-time discount on these new shorts. At just $20.34, you’ll save 10% if you buy them soon! Leggings  Our popular, *New* Premium Hypertek Leggings are also back in stock! Our recent production run sold out quickly, and many of you have been asking when they’ll be back, so head over to ShopMyGym.com and order them...

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Posted by on May 6, 2021 in Support & Programming | 0 comments

Support, Marketing, and HR Survey: 2020-2021

We would appreciate it very much if you could please take five minutes out of your busy day to complete a comprehensive survey on your operations. Specifically, we are looking for your feedback on MGE’s support structures and Support Team, marketing initiatives, and HR systems and staff census.MGE strives to provide all franchisees with the best support and tools possible, and your feedback is instrumental in our reaching that goal.  We are dedicated to each franchisee’s ongoing happiness and viability and, as such, are dedicated to our own continual evolvement, both as individuals and across our divisions.  No bit of feedback is too big or too small – all will be used constructively.This survey should be filled out by Owners and/or Directors or Managers, and, if desired, you may remain anonymous. Please click below to complete the 2020-2021 Support, Marketing, and HR Survey. TAKE THE SURVEY Thank...

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Posted by on May 3, 2021 in Equipment | 0 comments

Mat Vendor

All kidding aside, no one likes to pay for shipping. This is especially true when those rates are in the hundreds of dollars. With our mats being large and heavy, these fees can really add up when shipping long distances. Artistic Coverings has been a preferred vendor of MGE for 21 years. We have and will continue to have a great relationship with them. It is very convenient for our local gyms that they are in CA, but not so great for those on the other side of the country. With fuel, oil, and demand dictating the shipping rates, the only thing MGE can do to soften the blow is to work with vendors in other regions. We are extremely excited to have expanded our relationship with our long-time vendor, Spieth America. Spieth has provided our high bar/parallel bars/uneven bars since the early 2000s. They also have a full mat line, which we have incorporated into what they can provide to My Gym. We are working to add another...

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Posted by on May 3, 2021 in General | 0 comments

Valuing Diversity in Our My Gym Family

It is an honor for MGE to formally announce the Diversity, Equity, Inclusion, and Justice Board. The Board, comprised of 12 volunteers, was developed ten months ago to identify unconscious bias and foster an inclusive and diverse My Gym community with a goal of retaining as many representatives from as many different backgrounds as possible in the near future. It is an advisory board composed of MGE staff, My Gym owners, and My Gym directors of different ethnicities, socioeconomic backgrounds, genders, and sexual orientations to reflect the diversity within My Gym. However, we consider our entire community part of this Board, with every voice valued and important. The motto the Board has embraced is “Know better, do better.” Since the Board and MGE have been working together, the board has produced and distributed a *video on implicit bias and has advised MGE on various topics such as Black and Women’s History Months, Asian American and Pacific Islander activism, Board initiatives, and diversity on MGE’s leadership team. Currently, the board...

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Posted by on Apr 30, 2021 in Marketing, Support & Programming | 0 comments

Facebook Leads: Ready to SAVE TIME?

If you are advertising on Facebook, you have to go to Facebook several times a day, download your leads, save the lead contact in Zipwhip, and then text each lead in Zipwhip. Guess what! A program called Zapier (rhymes with happier) can automate all these steps for you. Several My Gym franchisees have been using it successfully for 2-4 weeks. Here are the details: Important Note: MGE has met with Zapier account managers. We do not have the volume (enough franchisees to use the service) to get preferred pricing. We are sharing this option with you because it has proven to be invaluable to those using it. There is no preferred pricing or dedicated rep, and all support is handled by Zapier within their normal support channels. What is Zapier? Zapier connects apps and software to each other and automates processes between them. Watch this for a basic overview. If you are interested, Zapier has a lot of other videos on their channel here. What’s so cool about this...

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Posted by on Apr 13, 2021 in Support & Programming | 0 comments

New Ideas for Programming

Calling all creative My Gymers! MGE’s Programming Division is looking to create new ingredients to be included in our core class curricula. Whether you have a cute song for a Tiny Tykes class, a fun dance for Gymsters, a fantastic new relay, or a knock-your-socks-off Ninja obstacle, we want to hear from you!  We are specifically looking for NEW and creative ingredients. Submitting your idea is an easy two-step process. First, please fill out this form. Be sure to include details regarding what music or equipment is required (if any), and  what “level” of curricula your gym is currently running. Next, upload a video showing off your creativity by using this link. We can’t wait to see what you send! Note: All submissions will be assessed by our Curriculum Team for safety, fun, and feasibility before being used in the curricula. While we do wish we could include every submission we receive, not all proposed ingredients may be utilized. MGE will retain a copy of every form submission and video, and reserves the...

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Posted by on Apr 8, 2021 in Support & Programming | 0 comments

More Scripts for You!

Scripts ensure that communication with clients is handled properly; they ease your training workload, and they are a terrific self-study tool for your team. They also help to unify your team’s messaging and ease client confusion. Scripts are essential to any business and critical to the smooth operations of a My Gym. We’ve developed several new scripts in one comprehensive file.  The scripts cover: Outgoing/incoming callsFacebook Advertising Lead follow-upTrial first day (Gym Tour)Handling trials that opt outHandling members who cancel Please contact support with any questions.  ATTACHMENT REFERENCED: Ops Manual > Marketing and Sales > Sales Protocols and Scripts > Scripts for Leads, Trials, Opt-outs, and...

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Posted by on Apr 5, 2021 in Technology | 0 comments

MGM Release – Saturday, April 10 at 8 PM ET

⚠️ The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. Please follow MGE’s posts in the Facebook MGE Community for changes or updates. After the release is complete, we recommend clearing your cache before resuming work in MGM. Contact the Help Desk if you experience any issues. +++ In this update, we have implemented fixes and additional functions to better manage the trial experience for both you and your clients. The Inbox has been fully redesigned to allow for a more efficient and streamlined lead follow-up process. We have also overhauled the Statistics Overview to reflect trial data more accurately. Please continue reading below for more details. Coming Soon to a Future Update We hear you (and your parents) loud and clear—the client interface can be confusing! MGE is currently in the process of redesigning the entire customer experience on the website and client interface. This overhaul is our top priority. We will...

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Posted by on Apr 2, 2021 in Products | 0 comments

ShopMyGym.com – NEW LEGGINGS!

My Gymers love wearing our classic, My Gym-branded leggings, and they’re sure to love these *NEW* Premium Hypertek Performance Leggings even more because we’ve added POCKETS!  Made of 80% nylon and 20% spandex, these Hypertek Performance Leggings work to contour your curves and streamline your natural shape.  Constructed of high-quality, super-stretch fabric, these leggings provide continuous compression and support for all day comfort.  And, with the new addition of convenient hip pockets, your staff will be able to wear these anywhere and carry their belongings. These new premium leggings are in stock and available now on ShopMyGym in the POM Products Category.  They are temporarily on sale for an introductory price of $24.75, which is a 10% savings.  So get them now while you can save! Here’s what one of your My Gym colleagues has to say about these leggings: “I’ve worn a LOT of different pants in My Gym over the years, but every pair always had a downside: material is cheap; pants are too long; waist is...

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Posted by on Apr 2, 2021 in Support & Programming | 0 comments

POM Bzzzzzz…

Curious what all the buzz is about? Wondering how POM is going for others?Thinking you might be able to do something different or better?Have no idea what POM means? It’s going beautifully!  Almost 110 gyms are on the POM model – so let’s get together and talk all-things POM! Where:  ZoomWhen:  Tuesday, April 6, at 10:00 AM  (Click to...

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Posted by on Apr 1, 2021 in General | 0 comments

Autism Awareness Month

My Gym is a place of inclusion, diversity and equity and we hope to honor this in everything we do. MGE is aware that both ‘Light It Up Blue’ and the puzzle piece symbol have an association with the organization Autism Speaks. We have adjusted the graphic to reflect a more inclusive point of view, without association to any specific organization. The text can remain the same, but we recommend you remove the final line: “Let’s #LightItUpBlue!” This is an evolving, sensitive area of understanding – and we are all working together to be better and do better. April is upon us, and we are thrilled to kick off the month by celebrating World Autism Awareness Day on Friday, April 2nd. We encourage My Gyms everywhere to join us as we “light it up blue” by wearing a blue shirt in recognition and appreciation of children with autism, as well as those who love and support them. MGE has a graphic available for use on all social media platforms (below),...

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