Exclusive message from our CEO! Please post this image on Sunday for the final day of Positivity Week. Copy: “Exclusive message from our CEO! Thank you to our My Gym family for being part of our #MGPositivityWeek. You brought smiles to our faces! We hope we did the same for you.” ATTACHMENTS REFERENCED: Marketing Library > Positivity...
Read MoreTo date, several My Gym franchisees have been successful in attaining substantial agreements with schools to be their virtual PE provider. Reach out to your local schools ASAP, as they are likely looking for this service now for the 2020-2021 school year. Some schools pay for private classes (as with a Mobile contract), and some schools simply have their students sign up for LIVE directly with My Gym. The directives can be found on the Operations Manual here: My Gym Operations Manual\COVID-19 Adapted Operations\COVID-19 Programs and Curriculum, so you can start contacting your schools today to become the preferred physical education program in your community. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and Curriculum > LIVE Physical Education Program...
Read MoreMy Gym Positivity Week is HERE, and we have bonus posts for you to add to your social calendar! “We are extremely proud to announce that My Gym has been named the #1 Children’s Fitness Franchise by Entrepreneur Magazine and #29 overall in their 2020 Top Global List of Franchise rankings. Thank you so much for your continued support! #MGPositivityWeek”“Turn your face to the sun and all the shadows will fall behind you.” We love seeing our @MyGymFoundation friend, McCoy, in his Firefly GoTo Seat enjoying his toes in the water and the sunshine on his face! #MGPositivityWeek” ATTACHMENTS REFERENCED: Ops Manual > Marketing Sales > Bonus Positivity Week Social PostsMarketing Library > Social Media Photo...
Read MoreBecause of circumstances created by the Covid-19 pandemic, MGE is temporarily allowing My Gyms to operate programs with one teacher on the floor instead of 2. This was not a step we took lightly, and this is not a requirement; it’s optional. Since programs may have very low enrollments right now, we feel this is an appropriate moment in time to allow this temporary exemption. If you prefer to operate with 2 teachers, please continue to do so. All materials and systems continue to be centered on 2 teachers in programs. Contact MGE Support with any questions or comments. ATTACHMENT REFERENCED: Ops Manual > Policies and Guidelines > Running Programs with One...
Read MoreIf you haven’t done so already, we suggest recording a video or hosting a Facebook Live featuring you or a team member doing a walk-through of the gym, reassuring the families in your community, and educating them as to all of the safety and cleaning protocols you have in place. Follow these new “Gym Walk-Through Social Media Video” directives closely, as this is an important message you are sending. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Marketing and PR > Gym Walk-Through Social Media...
Read MoreThey say there is strength in numbers… With that in mind, we invite all My Gym locations to join us for #MGPositivityWeek during the week of July 20th – 26th. As a united group, we will shine our positive light throughout the social media world. What is Positivity Week and Why Are We Doing It?:It’s safe to say that our world has flipped upside down. Don’t be disheartened; there is hope. Tough times don’t last, but tough people do! Keep going, keep thriving, and keep pushing. As insecurity and uncertainty continue to be an ever-present theme across our personal social newsfeeds, our hope is to bring a smile to someone’s face as they scroll and see one of our #MGPositivityWeek images or messages. Who:You!We are stronger together. Plan your social calendar to include #MGPositivityWeek during the mentioned dates. What:A week-long social campaign that will include a variety of positive messages and content. When and Where:#MGPositivityWeek will take place July 20th – 26th on our Facebook and Instagram business pages....
Read MoreHello, States and counties have started to taper back or pause their reopening plans. While in some states and counties specifically bars/restaurants have been ordered to close, other states have ordered wider shutdowns. Today, Governor Newsom shut down many business in California, so we are providing the below guidance to CA gyms with the possibility it may apply to other states following suit. Guidance for CA My Gyms: The orders for businesses to close included industries related to ours but, as with reopening directives, not exactly ours. We spent some time watching the press conference, reading the government orders, and trying to find the information that applies to us. It’s clear that spaces with high numbers of people as well as those with equipment unable to be cleaned regularly are required to close. Gyms/Fitness Centers and “Family Entertainment Centers” are included in the orders. Those businesses are related to ours but have very different actual operations from a My Gym. Generally, we have found the following applies to CA...
Read MoreHave you received news that your staff member(s), or any client in the gym tested positive for COVID-19 (or were potentially exposed to the coronavirus)? If so, you may find yourself slipping into fight/flight mode; making quick decisions to close the gym, call every parent, tell everyone on social media, etc. But don’t panic! Stop. Breathe. MGE Support not only has your back; we have a plan and tools available for you to use in the event coronavirus rears its ugly head in your gym. Step one: call your local health department and follow any/all recommendations. Step two: revisit the “Confirmed Positive COVID-19 Test” document found in the COVID-19 Adapted Operations > HR folder on the Operations Manual. Step three: review “Notifying Parents of Exposure to Coronavirus,” located in the COVID-19 Adapted Operations > Policies and Procedures folder on the Operations Manual. Finally, call upon MGE Support for additional guidance – you can reach us at support@mygym.com, or via the LiveChat feature. ATTACHMENTS REFERENCED: Ops Manual > COVID-19 Adapted OperationsCOVID-19...
Read MoreOpening soon? Don’t miss these simple, but very important steps when preparing to reopen: Update your Google Business page: Login to your Google Business account, update your location status to “open,” and also update your business hours. Otherwise, potential clients will see a very prominent, red “TEMPORARILY CLOSED” message in their search results. For instructions, search Google: “update my Google Business page hours.” Utilize Instagram Story HIGHLIGHTS: So you’ve created a fun Instagram Story announcing your opening, cleaning procedures, etc. Awesome! The problem is, it’ll automatically disappear in 24 hours. To make it more prominent, add it as a “Highlight,” so your future visitors will be able to view it in perpetuity. For instructions, search Google: “making an Instagram Story highlight.” Update your Facebook Cover Image/Video: Upload a new Facebook Cover Photo to your page that sends the right message for your mode of operating. For example, the Moments That Matter video might not present an accurate depiction of your operations if your teachers and parents are wearing masks...
Read MoreInterviewing During this time, we recommend that you still follow the standard interview process which includes conducting an interview over the phone. However, we have added a supplemental section to the “on the floor” audition portion of the interview process. Please review the official document, titled “On Floor Audition,” here: Ops Manual > COVID-19 Adapted Operations > COVID-19 Training. Training We have added a tab at the bottom of the Individual Training Plan and Evaluation with post-closure training information. The tab is called “COVID Level 1 & 2 Training Plan.” It is intended to be a guide for training a new team member while operating in Level 1 or Level 2 of the Reemergence Plan. The focus of training in either of these phases will be primarily on digital learning; studying, completing the Online Training Courses, watching class videos, etc. In the gym, we recommend the trainee participate in mock classes. Once your gym reopens and/or is operating in Level 3, you should follow the normal Individual Training Plan and...
Read MoreIn the last three months, we’ve gone from “normal” to LIVE, from LIVE to modified in-gym messaging, and, finally, we’ve even added self-screening language. To simplify the process of updating your transactional emails as you reopen, we’ve compiled the recommended wording for each template into one document. Typically, MGE updates the email templates across all gyms automatically (unless previously customized by the gym). Since policies vary from gym to gym, it would be best to adapt and update your own templates as needed. As always, make sure to read carefully and remove anything that is not applicable to your location(s) (e.g., “masks are required”). At this time we recommend updating the following transactional emails in MGM: Party ConfirmationParty ReminderClass ConfirmationClass Card ConfirmationClass Guest ConfirmationClass Makeup ConfirmationClass Unlimited ConfirmationClass Drop In ConfirmationClass EnrollmentSignin Register For any questions on how to make adjustments in MGM, please don’t hesitate to reach out to tech@mygym.com. ATTACHMENT REFERENCED: Ops Manual > Administration > Transactional Email...
Read More⚠️ The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. Please follow Mae Perez’s posts in the Facebook MGE Community for changes or updates. Though we make every effort to adhere to the schedule, the release date is subject to change. ❗️ ACTION: Look out for the Action icon. An action may be required by the gym after the release. Enhancements and updates scheduled in this release (subject to change): 🔷 New Liability Waiver in Client Interface ProfileCurrently, most customers have the option to e-sign the liability waiver in the client interface prior to visiting the gym. With this enhancement, we have closed the gap and will now allow all customers with a claimed family account to e-sign the liability waiver online. NEW IN THIS RELEASE Private Play Parties: Customers attending a Private Play Party will use the NEW View/E-Sign Liability Waiver link on the Profile tab.NEW IN THIS RELEASE Birthday Parties: The...
Read MoreAs gyms shift into Level 3 and beyond of the Reemergence Plan, the need for further organization “at-a-glance” within MGM may arise. We have provided directives to help navigate this transition. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Tech Directives > MGM Recommendation for Level 3...
Read MoreIn late May, we released a guide to running Outdoor Events as an addendum to the Reemergence Plan. As more and more gyms begin to reemerge, MGE has heard several success stories from franchisees who have had good luck booking private events for families and their close, trusted friends. As such, we have updated the Outdoor Events guide to add additional advice for booking private events at clients’ homes, as well. Should you have any questions, or need advice regarding private events, please contact support@mygym.com. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and Curriculum > Outdoor...
Read MoreHello, This information is not intended to scare anyone; rather, it is to help prepare you should you have a case of COVID-19, the disease caused by the coronavirus, reported in your gym. With the permission of the franchisee, we share their experience with you. What happened: A My Gym team member (we will call her “Sue”) recently tested positive for COVID-19 after working a shift in a My Gym. The actual location of the gym and the team member’s name will not be disclosed, due to medical privacy issues, and because all parties wish to remain anonymous. Below are the details we can share. Tuesday: Sue came to the gym, checked her temperature, and was cleared to work – she had no signs of illness. She worked camp with three other teachers and a small group of kids. The four teachers all wore masks while working with the children, but didn’t wear them during pre/post-shift reviews. Wednesday: Sue felt a little sick, with cold-like symptoms. She decided to get...
Read MoreJuneteenth is celebration of freedom; from slavery, yes, but also from oppression and systemic racism. Today we are taking the time to reflect on the racial injustice and inequality that persists in our country, despite the Emancipation Proclamation being signed some 158 years ago. My Gym is more than a great, fun place to take our community’s children. It is a place wherein we, as teachers, model love, tolerance, empathy, understanding, good citizenship, and social responsibility. For many, it’s the very first place where life lessons are learned; where values are instilled. We as My Gymers are change makers, and today is about focusing on what changes we’d like to see in the world, in our communities, in our gyms and in ourselves. Today is about demonstrating that we understand the need for racial and social justice and we understand the impact that we can have as leaders in our community. And, to that end, MGE is taking part by participating in the NAACP’s virtual Town Hall, in an effort to...
Read MoreIt’s been an unparalleled challenge for small businesses over the last 3 months, and your supportive families mean the world to you and to My Gym. There are new social media ready graphics within the Marketing Library to help you express your gratitude and say, “Thank You for Your Support.” ITEMS REFERENCED: Marketing Library > Adapted Gym (MGL) > Small Business...
Read MoreWith gyms starting to reopen across the country, we are working to reboot the Terraboost program and get you what you need, whether it be the actual units, missing parts, setup assistance, replacement sanitizer,* or anything else. In order to do this, Terraboost will send a new survey out to all participating gyms next week to gather the necessary information. We had started this process in March, and many gyms replied then. Needless to say, however, things soon came to a halt because of Covid-19, and we need to push restart to get the most current data. EVEN IF YOU REPLIED TO THE SURVEY IN MARCH, PLEASE SUBMIT YOUR RESPONSES TO NEXT WEEK’S SURVEY AGAIN. *Please note that the Terraboost program always provides for free, “no-alcohol” based sanitizer as needed. Gyms wanting alcohol based sanitizer will need to purchase it at a discounted rate. The survey will provide for this option as well as offer information from the CDC on the difference between the two. There is a new operations team in...
Read MoreWe are so excited that many of our My Gyms are beginning to reopen and are getting back to the business of teaching and nurturing children through classes, camps, and birthday parties. Before you begin to schedule birthday parties, be sure to review the following document and implement any practice that is applicable to you and/or prescribed by your local health authorities. ATTACHMENTS AND ITEMS REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and Curriculum > Birthday Parties COVID-19 GuidancePrint System > Adapted Operations > Infographics > COVID-19 Birthday Party...
Read MoreWe are continuing to work with the provider to find a permanent fix for the email campaign delivery report display issues. Please note that all of your campaigns are still being sent to all intended and eligible recipients. If you would like a performance report for a specific campaign, please contact Mae Perez at mperez@mygym.com with the following information: Gym NameDate SentExact Email Subject LineApprox. # of Recipients Thank you for your continued patience during this time.MGE Tech...
Read MoreMessage to Our My Gym Community, Usually, I am speaking to our community only about My Gym, with messages on how to be successful operating a My Gym, coaching our teachers on having a bigger impact with our impressionable young students, pointing out how the one hour a week you spend with your My Gym kids can be so meaningful and important in their development, etc. Since mid-March, my messages to our owners, directors, and teachers have been words of intentional direction in the face of an unprecedented pandemic that has threatened our very existence. I have spent most of the last three months in action with MGE and the My Gym franchise community determining how to push through this crisis, survive the most difficult period in our company’s history, and then thrive in the new normal. I have been forever inspired by our community’s character, resilience, and brilliance. Over the past 3 decades and especially during this pandemic, what I have learned to be so true is that...
Read MorePer the Reemergence Plan, the class/camp and birthday liability waivers have been updated to include COVID-19 language. All locations were automatically updated in late May and all returning customers should sign the new waiver. Please note that the class/camp liability waiver appears on the VIMA as well as a standalone liability waiver. Read below to determine which version a customer should re-sign and how to clear a signature if needed. VIMA for Enrolled CustomersAll enrolled customers have a VIMA aka Membership Agreement. The VIMA contains the liability waiver along with the terms of enrollment. This is the document that customers enrolled in classes should re-sign. This can be completed on the Classes section of the client interface. If the customer’s link says View Membership Agreement instead of E-Sign, you must clear the existing signature in MGM. While logged in as Admin, go to the Classes tab in the Family Account.Click the PRINT icon to save the signed version as a PDF before clearing the signature.Click the red X to clear the signature. The customer will now have the option to re-sign in the client interface with...
Read MoreWe have created a simple and flexible solution for signing children in and out of camps and other drop-off programs without having to touch paper, pens, or tablets. All you need are a couple forms and QR codes, both of which are free and can be implemented right away. Please review the QR Code Signing directives on the Help Desk to get set up today. Q: What is a QR code?A: QR codes are “quick response” codes that, when scanned using a smart phone, bring the user directly to a web page or file. Q: Do I or the parent need special software?A: The gym does not need special software. Just print out or display the code on a tablet (see directives for details) at the front counter. Parents will need a QR reader app, but the latest versions of iOS and Android should have one built into the camera app. Q: Does this take the place of registration, payment, or taking attendance?A: No. All of those things must continue to...
Read MoreAs you have likely noticed, the recent trend has businesses that typically operate inside moving their services outside where it’s easier to distance, there are fewer surfaces, etc. My Gym classes, parties, and camps are ideal programs to run in an outdoor setting. These directives are a supplement to the Reemergence Plan. Please review that plan before implementing outdoor events in your community. As always, we are here for you if you should need help during this unprecedented time. Please contact MGE Support with any questions. ATTACHMENT(S) REFERENCED: Operations Manual > COVID-19 Adapted Operations > COVID-19 Programs and CurriculumOutdoor EventsReemergence...
Read MoreWe have created an email template for you to use in promoting your fun LIVE graduation parties. Many kiddos are graduating from preschool and kindergarten, and this is a great way to help them end their year! The template is found in the My Gym LIVE section of EMS. You may use curriculum from the LIVE birthday parties or LIVE classes to create a memorable experience for our littlest...
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