Posted by on Jun 22, 2020 in Support & Programming | 0 comments

Adding Private Events to Outdoor Offerings

In late May, we released a guide to running Outdoor Events as an addendum to the Reemergence Plan. As more and more gyms begin to reemerge, MGE has heard several success stories from franchisees who have had good luck booking private events for families and their close, trusted friends. As such, we have updated the Outdoor Events guide to add additional advice for booking private events at clients’ homes, as well.  Should you have any questions, or need advice regarding private events, please contact support@mygym.com. ATTACHMENT REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and Curriculum > Outdoor...

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Posted by on Jun 22, 2020 in General | 0 comments

Positive Case of COVID-19 in a My Gym

Hello, This information is not intended to scare anyone; rather, it is to help prepare you should you have a case of COVID-19, the disease caused by the coronavirus, reported in your gym.  With the permission of the franchisee, we share their experience with you.  What happened: A My Gym team member (we will call her “Sue”) recently tested positive for COVID-19 after working a shift in a My Gym.  The actual location of the gym and the team member’s name will not be disclosed, due to medical privacy issues, and because all parties wish to remain anonymous.  Below are the details we can share. Tuesday:  Sue came to the gym, checked her temperature, and was cleared to work – she had no signs of illness.  She worked camp with three other teachers and a small group of kids.  The four teachers all wore masks while working with the children, but didn’t wear them during pre/post-shift reviews. Wednesday:  Sue felt a little sick, with cold-like symptoms.  She decided to get...

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Posted by on Jun 19, 2020 in General | 0 comments

Juneteenth Message from MGE Team

Juneteenth is celebration of freedom; from slavery, yes, but also from oppression and systemic racism. Today we are taking the time to reflect on the racial injustice and inequality that persists in our country, despite the Emancipation Proclamation being signed some 158 years ago. My Gym is more than a great, fun place to take our community’s children. It is a place wherein we, as teachers, model love, tolerance, empathy, understanding, good citizenship, and social responsibility. For many, it’s the very first place where life lessons are learned; where values are instilled.  We as My Gymers are change makers, and today is about focusing on what changes we’d like to see in the world, in our communities, in our gyms and in ourselves. Today is about demonstrating that we understand the need for racial and social justice and we understand the impact that we can have as leaders in our community. And, to that end, MGE is taking part by participating in the NAACP’s virtual Town Hall, in an effort to...

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Posted by on Jun 15, 2020 in Marketing | 0 comments

Small Business Support Graphics

It’s been an unparalleled challenge for small businesses over the last 3 months, and your supportive families mean the world to you and to My Gym. There are new social media ready graphics within the Marketing Library to help you express your gratitude and say, “Thank You for Your Support.” ITEMS REFERENCED: Marketing Library > Adapted Gym (MGL) > Small Business...

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Posted by on Jun 12, 2020 in Strategic Partners & Sponsors | 0 comments

Terraboost Hand Sanitizer Units – Survey Next Week

With gyms starting to reopen across the country, we are working to reboot the Terraboost program and get you what you need, whether it be the actual units, missing parts, setup assistance, replacement sanitizer,* or anything else.  In order to do this, Terraboost will send a new survey out to all participating gyms next week to gather the necessary information. We had started this process in March, and many gyms replied then. Needless to say, however, things soon came to a halt because of Covid-19, and we need to push restart to get the most current data. EVEN IF YOU REPLIED TO THE SURVEY IN MARCH, PLEASE SUBMIT YOUR RESPONSES TO NEXT WEEK’S SURVEY AGAIN. *Please note that the Terraboost program always provides for free, “no-alcohol” based sanitizer as needed. Gyms wanting alcohol based sanitizer will need to purchase it at a discounted rate. The survey will provide for this option as well as offer information from the CDC on the difference between the two.  There is a new operations team in...

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Posted by on Jun 12, 2020 in Support & Programming | 0 comments

Guidance for Hosting In-Gym Birthdays

We are so excited that many of our My Gyms are beginning to reopen and are getting back to the business of teaching and nurturing children through classes, camps, and birthday parties. Before you begin to schedule birthday parties, be sure to review the following document and implement any practice that is applicable to you and/or prescribed by your local health authorities.  ATTACHMENTS AND ITEMS REFERENCED: Ops Manual > COVID-19 Adapted Operations > COVID-19 Programs and Curriculum > Birthday Parties COVID-19 GuidancePrint System > Adapted Operations > Infographics > COVID-19 Birthday Party...

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Posted by on Jun 12, 2020 in Technology | 0 comments

Email Marketing Reports

We are continuing to work with the provider to find a permanent fix for the email campaign delivery report display issues. Please note that all of your campaigns are still being sent to all intended and eligible recipients. If you would like a performance report for a specific campaign, please contact Mae Perez at mperez@mygym.com with the following information: Gym NameDate SentExact Email Subject LineApprox. # of Recipients Thank you for your continued patience during this time.MGE Tech...

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Posted by on Jun 8, 2020 in General | 0 comments

Message to Our My Gym Community

Message to Our My Gym Community, Usually, I am speaking to our community only about My Gym, with messages on how to be successful operating a My Gym, coaching our teachers on having a bigger impact with our impressionable young students, pointing out how the one hour a week you spend with your My Gym kids can be so meaningful and important in their development, etc.  Since mid-March, my messages to our owners, directors, and teachers have been words of intentional direction in the face of an unprecedented pandemic that has threatened our very existence.  I have spent most of the last three months in action with MGE and the My Gym franchise community determining how to push through this crisis, survive the most difficult period in our company’s history, and then thrive in the new normal.  I have been forever inspired by our community’s character, resilience, and brilliance.  Over the past 3 decades and especially during this pandemic, what I have learned to be so true is that...

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Posted by on Jun 5, 2020 in Technology | 0 comments

VIMA and Liability Waiver E-Signatures

Per the Reemergence Plan, the class/camp and birthday liability waivers have been updated to include COVID-19 language. All locations were automatically updated in late May and all returning customers should sign the new waiver. Please note that the class/camp liability waiver appears on the VIMA as well as a standalone liability waiver. Read below to determine which version a customer should re-sign and how to clear a signature if needed. VIMA for Enrolled CustomersAll enrolled customers have a VIMA aka Membership Agreement. The VIMA contains the liability waiver along with the terms of enrollment. This is the document that customers enrolled in classes should re-sign. This can be completed on the Classes section of the client interface. If the customer’s link says View Membership Agreement instead of E-Sign, you must clear the existing signature in MGM. While logged in as Admin, go to the Classes tab in the Family Account.Click the PRINT icon to save the signed version as a PDF before clearing the signature.Click the red X to clear the signature. The customer will now have the option to re-sign in the client interface with...

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Posted by on May 28, 2020 in Support & Programming, Technology | 0 comments

Touchless Sign-In and Sign-Out for Drop-Off Programs

We have created a simple and flexible solution for signing children in and out of camps and other drop-off programs without having to touch paper, pens, or tablets. All you need are a couple forms and QR codes, both of which are free and can be implemented right away. Please review the QR Code Signing directives on the Help Desk to get set up today.  Q: What is a QR code?A: QR codes are “quick response” codes that, when scanned using a smart phone, bring the user directly to a web page or file.   Q: Do I or the parent need special software?A: The gym does not need special software. Just print out or display the code on a tablet (see directives for details) at the front counter. Parents will need a QR reader app, but the latest versions of iOS and Android should have one built into the camera app.  Q: Does this take the place of registration, payment, or taking attendance?A: No. All of those things must continue to...

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Posted by on May 22, 2020 in Support & Programming | 0 comments

Adding Outdoor Events to Reemergence Plan

As you have likely noticed, the recent trend has businesses that typically operate inside moving their services outside where it’s easier to distance, there are fewer surfaces, etc.  My Gym classes, parties, and camps are ideal programs to run in an outdoor setting.  These directives are a supplement to the Reemergence Plan.  Please review that plan before implementing outdoor events in your community. As always, we are here for you if you should need help during this unprecedented time.  Please contact MGE Support with any questions.  ATTACHMENT(S) REFERENCED: Operations Manual > COVID-19 Adapted Operations > COVID-19 Programs and CurriculumOutdoor EventsReemergence...

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Posted by on May 21, 2020 in Support & Programming | 0 comments

My Gym LIVE Graduation Parties

We have created an email template for you to use in promoting your fun LIVE graduation parties. Many kiddos are graduating from preschool and kindergarten, and this is a great way to help them end their year! The template is found in the My Gym LIVE section of EMS.  You may use curriculum from the LIVE birthday parties or LIVE classes to create a memorable experience for our littlest...

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Posted by on May 20, 2020 in Technology | 0 comments

MGM Release Notice – May 31 at 8 PM ET

The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. As always, we aim to have the least amount of downtime possible. Please follow Mae Perez’s posts in the Facebook MGE Community for any changes or updates. ❗️ACTION: Look out for the Action icon. An action may be required by the gym after the release. Regarding Email Marketing Reports: Per our update on May 18th, we are aware that email marketing reports are not displaying the correct number of delivered emails. Please note that all of your campaigns are being sent normally and there is only a display issue. We are continuing to work with the provider to resolve this matter as quickly as possible. If you would like a performance report for a specific campaign, please contact Mae Perez at mperez@mygym.com with the following information: Gym NameDate SentExact Email Subject LineApprox. # of Recipients Enhancements and updates scheduled in this release (subject to...

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Posted by on May 18, 2020 in General | 0 comments

Chargebacks

Chargebacks continue to be a topic of concern and general cause for frustration. In 2018, Global Payments reduced the Chargeback fee from $35 to $5; nonetheless, we want to minimize the amount we incur. (Note: The final decision on chargebacks is made by the card brand – Visa, Master Card, Discover, Amex.) It is advised that gyms follow the steps below to view chargeback disputes as they occur. This should be done on a regular basis, weekly at a minimum. Doing so will allow you the time needed to dispute them. Log in to MGM and go to Resources > Vendor/Partners. Then click on Global Payments to log in or sign up for the Global Merchant Portal.If you have trouble logging in, contact Global Support at 1-800-688-5378.From the Reporting Tab, click on the 4-Dot icon on the upper right section of the screen and then click Disputes. From here, you will be able to view and address any Chargebacks on your...

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Posted by on May 17, 2020 in Products | 0 comments

Order Your My Gym Branded Reusable Cotton Masks Now

It’s time to order your My Gym-branded masks! The My Gym merchandise division was tasked with sourcing an affordable, high-quality, reusable face mask. We went to our trusted suppliers and landed on a mask that offers the best balance between value, comfort, friendly appearance (important with kids and parents), and ease of use. Of course, the mask also had to be branded, and we needed to get the product quickly. Here are the details for our mask: Adult fit: Ideal for teachers and parents (We might have youth sizes and a higher-end owner’s option in the future.)Three-ply, 4 oz., 100% cotton jerseySoft fabric for comfort, flexibility, and breathabilityFabric contains silver and copper (lasts up to 15 washes), which have antimicrobial and antibacterial properties.White fabric with blue, screen-printed My Gym logoThree evenly-spaced pleats on each sideMachine washableNot for medical useSold in packs of 5 Your discounted cost is just $3.75 per mask. This is a great value for a branded mask of this quality and comfort. These masks are sold in...

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Posted by on May 15, 2020 in Support & Programming | 0 comments

Additions and Changes to Curriculum

We recently released a comprehensive guide to reopening – the Reemergence Plan – that describes in detail how and when you should reopen your My Gym. As more states prepare to loosen stay-at-home orders, you will want to get with our Support Team to decide whether you will reopen in Level 2 or Level 3 of the Reemergence Plan. One of the questions that has come up is, “Will there be curriculum for this?” The answer is YES! Just in time for the week of 5/18, you will notice that we have added both Level 2 and Level 3 programming to the Curriculum Center. Here is a quick guide on how to best utilize this new curricula. Level 2: In Level 2, you will be hosting semiprivate playdates at the gym (this is known as My Gym Live Plus Playdates). Each week, MGE will offer two sets of MGLPP curricula: one for younger and one for older, each 30 minutes. Depending on the age range of the children who...

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Posted by on May 14, 2020 in Support & Programming | 0 comments

Additional Resources for Reemergence

1. As a supplement to the Reemergence Plan, we have added these additional resources: A Reopening Checklist can be found in the MGM Checklists. A Safety and Cleaning email template has been added to the Marketing Emails.Signage and Infographics, including Stop and Go signs, have been added to the Print System. New signs are under Miscellaneous > Small Signage 2. You may add the following language to your Class Unlimited Confirmation for Playdates and also to your Private Play Party email confirmations: “Self-Screening” at HomeIt is your responsibility to self-screen. Before you join the fun at My Gym, please ensure the following is true for all members of your household:   Yes/No: Temperature below 100.4 (CDC guideline)Yes/No: No signs of illness, including but not limited to: runny nose, cough, sore throat, shortness of breath, chills, etc.Yes/No: No known exposure to anyone with a suspected or confirmed COVID-19 case If you answer “no” to any item on the list, please do not come to the gym and let us know you...

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Posted by on May 14, 2020 in Marketing | 0 comments

Attachments in MGE Updates

Dear Franchisees,  We have received a few responses to our Social Media Roundup update inquiring about the attachment. Per the note in the update: To maintain security and to ensure the most recent versions of documents are used, all attachments must be retrieved from the Operations Manual going forward.  Attachments will no longer be included as download links. You can find attachments in the locations referenced in the update body.   To download the Social Media Roundup for May 15th-31st, please visit the Marketing and Sales folder of the Operations Manual.  Thank...

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Posted by on May 14, 2020 in Marketing | 0 comments

Social Media Roundup – May 15th through 31st

Your next Social Media Roundup is now available. For any questions, please don’t hesitate to reach out to marketing@mygym.com. ATTACHMENTS:Marketing and Sales / Social Media Roundup May 15th through 31st NOTE: To maintain security and to ensure the most recent versions of documents are used, all attachments must be retrieved from the Operations Manual going...

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Posted by on May 11, 2020 in Products | 0 comments

MGE Merch Division is Here to Support You

Now that some gyms are starting to reopen, we want to let you know that the My Gym merchandise division is here to support you. Here are the important details: Most items are available, but we may have light stock on certain products due to limited availability from our suppliersPlace your orders as usual from ShopMyGym.comInitially, we will fulfill orders 1-2 days per week, so it may take longer than usual for you to receive your orderItems to consider: promotional products to keep My Gym top of mind and thank your loyal members, birthday party supplies, party favors, Manips, and apparel; as mentioned on Facebook, we are looking into supplying My Gym branded face covers as wellWe know this is a difficult time for gyms; accordingly, some items are discounted to help you outThis situation is evolving, so please be open with us regarding your merchandise...

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Posted by on May 6, 2020 in Support & Programming | 0 comments

Camp and My Gym LIVE

Last month, several MGE team members met with a group of franchisees to discuss potential options as it pertains to camp – whether and how it may fit into the My Gym LIVE model. In the days after the meeting, while we struggled to find the right LIVE camp options, mayors and governors around the country announced timelines for reopening their cities and states. We are now at a crossroads wherein certain areas of the country are getting ready to reopen their doors, and other states will likely be following. It is our belief that, if you are permitted to begin reopening, operating at Level 2 or 3 from the Reemergence Plan will be much more beneficial than running a virtual camp, both financially and for future growth of all gyms. The fact is that nothing can really beat the “in-gym” experience. We also do not believe a virtual camp would generate the kind of revenue to make it a worthy investment of time and payroll; there are many...

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Posted by on Apr 30, 2020 in Support & Programming | 0 comments

Kids’ Night In

Kids everywhere are doing an awesome job with distance learning and going with the flow during this quarantine. They deserve to be entertained with fun and engaging activities well into the evening hours to preserve their sanity AND that of their parents! Kids’ Night In is now available for you to plan and schedule a family-fun evening packed with LIVE games and activities to keep the kids occupied until it’s time to wind down for bed! Click here to access the directives, which also include a sample program outline and suggested ingredients to help inspire your...

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Posted by on Apr 29, 2020 in Support & Programming | 0 comments

Client Survey

As we begin to shift into the next stage of “new normal,” we understand your wanting to get a lead into what clients are thinking. It’s not really necessary, but, if you should feel the need, we’ve prepared a short survey to collect data, learn when clients are thinking of returning, and identify in which programs they will be enrolling. An online form has been provided for you in MGM. Go to Admin > Website > Articles / Online Forms > “Feedback Request” to modify and activate. Submissions are sent to you via email and are saved in Report > Website > Online Forms. As always, email support@mygym.com if you have additional...

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