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Posted by My Gym Administrator on May 28, 2020 in Support & Programming, Technology |
We have created a simple and flexible solution for signing children in and out of camps and other drop-off programs without having to touch paper, pens, or tablets. All you need are a couple forms and QR codes, both of which are free and can be implemented right away. Please review the QR Code Signing directives on the Help Desk to get set up today. Q: What is a QR code?A: QR codes are “quick response” codes that, when scanned using a smart phone, bring the user directly to a web page or file. Q: Do I or the parent need special software?A: The gym does not need special software. Just print out or display the code on a tablet (see directives for details) at the front counter. Parents will need a QR reader app, but the latest versions of iOS and Android should have one built into the camera app. Q: Does this take the place of registration, payment, or taking attendance?A: No. All of those things must continue to...
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Posted by My Gym Administrator on May 22, 2020 in Support & Programming |
As you have likely noticed, the recent trend has businesses that typically operate inside moving their services outside where it’s easier to distance, there are fewer surfaces, etc. My Gym classes, parties, and camps are ideal programs to run in an outdoor setting. These directives are a supplement to the Reemergence Plan. Please review that plan before implementing outdoor events in your community. As always, we are here for you if you should need help during this unprecedented time. Please contact MGE Support with any questions. ATTACHMENT(S) REFERENCED: Operations Manual > COVID-19 Adapted Operations > COVID-19 Programs and CurriculumOutdoor EventsReemergence...
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Posted by My Gym Administrator on May 21, 2020 in Support & Programming |
We have created an email template for you to use in promoting your fun LIVE graduation parties. Many kiddos are graduating from preschool and kindergarten, and this is a great way to help them end their year! The template is found in the My Gym LIVE section of EMS. You may use curriculum from the LIVE birthday parties or LIVE classes to create a memorable experience for our littlest...
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Posted by My Gym Administrator on May 20, 2020 in Technology |
The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 8:00 PM-9:00 PM ET. As always, we aim to have the least amount of downtime possible. Please follow Mae Perez’s posts in the Facebook MGE Community for any changes or updates. ❗️ACTION: Look out for the Action icon. An action may be required by the gym after the release. Regarding Email Marketing Reports: Per our update on May 18th, we are aware that email marketing reports are not displaying the correct number of delivered emails. Please note that all of your campaigns are being sent normally and there is only a display issue. We are continuing to work with the provider to resolve this matter as quickly as possible. If you would like a performance report for a specific campaign, please contact Mae Perez at mperez@mygym.com with the following information: Gym NameDate SentExact Email Subject LineApprox. # of Recipients Enhancements and updates scheduled in this release (subject to...
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Posted by My Gym Administrator on May 18, 2020 in General |
Chargebacks continue to be a topic of concern and general cause for frustration. In 2018, Global Payments reduced the Chargeback fee from $35 to $5; nonetheless, we want to minimize the amount we incur. (Note: The final decision on chargebacks is made by the card brand – Visa, Master Card, Discover, Amex.) It is advised that gyms follow the steps below to view chargeback disputes as they occur. This should be done on a regular basis, weekly at a minimum. Doing so will allow you the time needed to dispute them. Log in to MGM and go to Resources > Vendor/Partners. Then click on Global Payments to log in or sign up for the Global Merchant Portal.If you have trouble logging in, contact Global Support at 1-800-688-5378.From the Reporting Tab, click on the 4-Dot icon on the upper right section of the screen and then click Disputes. From here, you will be able to view and address any Chargebacks on your...
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Posted by My Gym Administrator on May 17, 2020 in Products |
It’s time to order your My Gym-branded masks! The My Gym merchandise division was tasked with sourcing an affordable, high-quality, reusable face mask. We went to our trusted suppliers and landed on a mask that offers the best balance between value, comfort, friendly appearance (important with kids and parents), and ease of use. Of course, the mask also had to be branded, and we needed to get the product quickly. Here are the details for our mask: Adult fit: Ideal for teachers and parents (We might have youth sizes and a higher-end owner’s option in the future.)Three-ply, 4 oz., 100% cotton jerseySoft fabric for comfort, flexibility, and breathabilityFabric contains silver and copper (lasts up to 15 washes), which have antimicrobial and antibacterial properties.White fabric with blue, screen-printed My Gym logoThree evenly-spaced pleats on each sideMachine washableNot for medical useSold in packs of 5 Your discounted cost is just $3.75 per mask. This is a great value for a branded mask of this quality and comfort. These masks are sold in...
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Posted by My Gym Administrator on May 15, 2020 in Support & Programming |
We recently released a comprehensive guide to reopening – the Reemergence Plan – that describes in detail how and when you should reopen your My Gym. As more states prepare to loosen stay-at-home orders, you will want to get with our Support Team to decide whether you will reopen in Level 2 or Level 3 of the Reemergence Plan. One of the questions that has come up is, “Will there be curriculum for this?” The answer is YES! Just in time for the week of 5/18, you will notice that we have added both Level 2 and Level 3 programming to the Curriculum Center. Here is a quick guide on how to best utilize this new curricula. Level 2: In Level 2, you will be hosting semiprivate playdates at the gym (this is known as My Gym Live Plus Playdates). Each week, MGE will offer two sets of MGLPP curricula: one for younger and one for older, each 30 minutes. Depending on the age range of the children who...
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Posted by My Gym Administrator on May 14, 2020 in Support & Programming |
1. As a supplement to the Reemergence Plan, we have added these additional resources: A Reopening Checklist can be found in the MGM Checklists. A Safety and Cleaning email template has been added to the Marketing Emails.Signage and Infographics, including Stop and Go signs, have been added to the Print System. New signs are under Miscellaneous > Small Signage 2. You may add the following language to your Class Unlimited Confirmation for Playdates and also to your Private Play Party email confirmations: “Self-Screening” at HomeIt is your responsibility to self-screen. Before you join the fun at My Gym, please ensure the following is true for all members of your household: Yes/No: Temperature below 100.4 (CDC guideline)Yes/No: No signs of illness, including but not limited to: runny nose, cough, sore throat, shortness of breath, chills, etc.Yes/No: No known exposure to anyone with a suspected or confirmed COVID-19 case If you answer “no” to any item on the list, please do not come to the gym and let us know you...
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Posted by My Gym Administrator on May 14, 2020 in Marketing |
Dear Franchisees, We have received a few responses to our Social Media Roundup update inquiring about the attachment. Per the note in the update: To maintain security and to ensure the most recent versions of documents are used, all attachments must be retrieved from the Operations Manual going forward. Attachments will no longer be included as download links. You can find attachments in the locations referenced in the update body. To download the Social Media Roundup for May 15th-31st, please visit the Marketing and Sales folder of the Operations Manual. Thank...
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Posted by My Gym Administrator on May 14, 2020 in Marketing |
Your next Social Media Roundup is now available. For any questions, please don’t hesitate to reach out to marketing@mygym.com. ATTACHMENTS:Marketing and Sales / Social Media Roundup May 15th through 31st NOTE: To maintain security and to ensure the most recent versions of documents are used, all attachments must be retrieved from the Operations Manual going...
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Posted by My Gym Administrator on May 12, 2020 in Marketing |
Attached, please find a list of suggested contests and giveaways to boost My Gym LIVE class and virtual party awareness. If you have any questions, please contact marketing@mygym.com. DOWNLOAD: Contests and...
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Posted by My Gym Administrator on May 11, 2020 in Products |
Now that some gyms are starting to reopen, we want to let you know that the My Gym merchandise division is here to support you. Here are the important details: Most items are available, but we may have light stock on certain products due to limited availability from our suppliersPlace your orders as usual from ShopMyGym.comInitially, we will fulfill orders 1-2 days per week, so it may take longer than usual for you to receive your orderItems to consider: promotional products to keep My Gym top of mind and thank your loyal members, birthday party supplies, party favors, Manips, and apparel; as mentioned on Facebook, we are looking into supplying My Gym branded face covers as wellWe know this is a difficult time for gyms; accordingly, some items are discounted to help you outThis situation is evolving, so please be open with us regarding your merchandise...
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Posted by My Gym Administrator on May 6, 2020 in Support & Programming |
Last month, several MGE team members met with a group of franchisees to discuss potential options as it pertains to camp – whether and how it may fit into the My Gym LIVE model. In the days after the meeting, while we struggled to find the right LIVE camp options, mayors and governors around the country announced timelines for reopening their cities and states. We are now at a crossroads wherein certain areas of the country are getting ready to reopen their doors, and other states will likely be following. It is our belief that, if you are permitted to begin reopening, operating at Level 2 or 3 from the Reemergence Plan will be much more beneficial than running a virtual camp, both financially and for future growth of all gyms. The fact is that nothing can really beat the “in-gym” experience. We also do not believe a virtual camp would generate the kind of revenue to make it a worthy investment of time and payroll; there are many...
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Posted by My Gym Administrator on Apr 30, 2020 in Support & Programming |
Kids everywhere are doing an awesome job with distance learning and going with the flow during this quarantine. They deserve to be entertained with fun and engaging activities well into the evening hours to preserve their sanity AND that of their parents! Kids’ Night In is now available for you to plan and schedule a family-fun evening packed with LIVE games and activities to keep the kids occupied until it’s time to wind down for bed! Click here to access the directives, which also include a sample program outline and suggested ingredients to help inspire your...
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Posted by My Gym Administrator on Apr 29, 2020 in Support & Programming |
As we begin to shift into the next stage of “new normal,” we understand your wanting to get a lead into what clients are thinking. It’s not really necessary, but, if you should feel the need, we’ve prepared a short survey to collect data, learn when clients are thinking of returning, and identify in which programs they will be enrolling. An online form has been provided for you in MGM. Go to Admin > Website > Articles / Online Forms > “Feedback Request” to modify and activate. Submissions are sent to you via email and are saved in Report > Website > Online Forms. As always, email support@mygym.com if you have additional...
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Posted by My Gym Administrator on Apr 29, 2020 in Marketing |
Welcome to your next Social Media Roundup. For any questions, please reach out to marketing@mygym.com. DOWNLOAD: Social Media Roundup – May 1st through...
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Posted by My Gym Administrator on Apr 28, 2020 in Support & Programming |
As you have heard, a few US states and some countries are preparing to reopen their economies by allowing some businesses to open. Even though MGE’s stance is that My Gyms should open when they are allowed to, we must be prepared for the possibility that: Your state/country may need to take a step back and shut down businesses again.A percentage of your clientele may not be ready to leave their homes or attend a program like My Gym. We are in unprecedented times. If you are considering reopening, please read the entire Reemergence Plan, note your questions and feelings, and contact MGE Support (support@mygym.com) to speak about your specific situation. Click here for the Reemergence PlanClick here for the MGM DirectivesClick here for the Financial Worksheet Thank you, MGE...
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Posted by My Gym Administrator on Apr 24, 2020 in Support & Programming |
In an effort to keep enhancing the My Gym LIVE experience, we are adding a new class to the Curriculum Center! Beginning with Week 6 of curriculum, Gymnastics class programs (for both Level 1 and Level 2) will be available. The program is intended for children ages 5 and up, and does not replace Super Kids. You may elect to run both programs on your schedule if you wish. As with the in-gym program, you don’t need any special background in gymnastics to run this program, though having some base-level familiarity doesn’t hurt. This LIVE class will work best when taught by teachers who previously led the in-gym program. All ingredients in the LIVE version of the Gymnastics program require no spotting and no special equipment. Just inform your participants they will need a wide space with no furniture or hard edges near the student. If you previously ran Gymnastics in your gym and offered more than one level (i.e., levels one and two), you may run both levels...
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Posted by My Gym Administrator on Apr 24, 2020 in General |
We notify franchisees when a My Gym is closing so you are all aware of any closures across the country. We need to inform you that My Gym Princeton, NJ will close for business as of April...
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Posted by My Gym Administrator on Apr 24, 2020 in Support & Programming |
Need a more concrete way to help you evaluate the quality of your My Gym LIVE program? Drum roll… My Gym LIVE Class Quality Evaluations are here to quantifiably measure all your hard work on training in this LIVE format! The evaluations are available here in MGM: Resources > Operations Manual > Operations > Programs – Core > My Gym...
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Posted by My Gym Administrator on Apr 22, 2020 in Strategic Partners & Sponsors |
We are working hard behind the scenes with several of our partners to drive new customers to your My Gym LIVE classes. We’re happy to let you know that we have teamed up with PeaTos Brand snacks to host a special My Gym LIVE event through their Facebook page. This event is an excellent opportunity for us to spread the word about My Gym LIVE to a broader audience. It will drive people to our website to find the My Gym closest to them to sign up for classes. The Event We need as many gyms as possible to simulcast the event through your Facebook channel. Stay tuned for the technical details. If you aren’t available to do it live, then we would like you to create a watch party after the event airs. We will send instructions in a separate message. Here is the information to put on your calendar now: Date: Wednesday, April 29, 2020Time: 3:00 pm EDT / 12:00 pm PDTWhere: www.facebook.com/peatosbrand (aka @worldpeas)What: Snack...
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Posted by My Gym Administrator on Apr 14, 2020 in Marketing |
To help you promote My Gym LIVE classes, we have created a Press Release template. Click HERE to access the template, customize it where directed in the yellow highlighted sections, and save it to your computer. When the press release is complete, send it to all local media outlets, including newspapers, television channels, radio stations, and local mom bloggers. For additional tips and suggestions, please refer to the “PR Outreach” section of the “Marketing Your My Gym LIVE Classes” update sent out on March 25 HERE as well as the general Gym PR Directives located in the Ops Manual (Marketing and Sales > Marketing Information and Directives > Public Relations or download here). Additionally, here are some “Key Talking Points” and possible story angles for My Gym LIVE to keep in mind when speaking with media outlets: My Gym LIVE is helping a local small business stay viable; good for owner, staff, and community.My Gym LIVE is helping retain and pay staff (if applicable); this (obviously) helps employees stay...
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Posted by My Gym Administrator on Apr 13, 2020 in Marketing |
Welcome to your next Social Media Roundup. For any questions, please reach out to marketing@mygym.com. DOWNLOAD: Social Media Roundup – April...
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Posted by My Gym Administrator on Apr 13, 2020 in Support & Programming |
Parents showing up for class without booking their class for the day? Still dealing with the headache of constantly walking clients through unlimited scheduling every day? As My Gym LIVE continues, you can simplify your process. One of the most important factors for parents is EASE. If the current system seems cumbersome for parents or if clients are consistently having trouble scheduling, consider the following recommended changes. Utilize an MGL PDF schedule. You can find them in the My Gym LIVE category of the Print System.There are multi-day options with variations in number of days and classes per day. Now there is also a schedule with the space to include your Zoom meeting ID within the schedule.Send out to all current members along with the Zoom link for class and post in the Private Members Facebook Group.Allow members to come to any class.Optional: Have members text or comment with any classes they would like to attend so you can schedule their Unlimited Classes in...
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Posted by My Gym Administrator on Apr 12, 2020 in Support & Programming |
It’s a confusing time! When a member emails you, do you wonder, “Should we call them? Should we email? Maybe a text is a good idea.” We know and understand how difficult it is right now for everyone to map out the barrage of communications. Every conversation is a weighted and often emotional task. To make navigating those communication channels easier for you, here you can find Protocols for Cancellations, Freezes, and My Gym LIVE specific for these times, along with sample emails to send. These directives include the PWYC model. See update from 4/9/2020 for additional information on PWYC. As always, reach out to support@mygym.com for any...
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