Posted by on Apr 28, 2020 in Support & Programming | 0 comments

Reemergence Plan

As you have heard, a few US states and some countries are preparing to reopen their economies by allowing some businesses to open. Even though MGE’s stance is that My Gyms should open when they are allowed to, we must be prepared for the possibility that: Your state/country may need to take a step back and shut down businesses again.A percentage of your clientele may not be ready to leave their homes or attend a program like My Gym. We are in unprecedented times.  If you are considering reopening, please read the entire Reemergence Plan, note your questions and feelings, and contact MGE Support (support@mygym.com) to speak about your specific situation. Click here for the Reemergence PlanClick here for the MGM DirectivesClick here for the Financial Worksheet Thank you, MGE...

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Posted by on Apr 24, 2020 in Support & Programming | 0 comments

My Gym LIVE: New Class!

In an effort to keep enhancing the My Gym LIVE experience, we are adding a new class to the Curriculum Center! Beginning with Week 6 of curriculum, Gymnastics class programs (for both Level 1 and Level 2) will be available. The program is intended for children ages 5 and up, and does not replace Super Kids. You may elect to run both programs on your schedule if you wish. As with the in-gym program, you don’t need any special background in gymnastics to run this program, though having some base-level familiarity doesn’t hurt. This LIVE class will work best when taught by teachers who previously led the in-gym program. All ingredients in the LIVE version of the Gymnastics program require no spotting and no special equipment. Just inform your participants they will need a wide space with no furniture or hard edges near the student. If you previously ran Gymnastics in your gym and offered more than one level (i.e., levels one and two), you may run both levels...

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Posted by on Apr 22, 2020 in Strategic Partners & Sponsors | 0 comments

My Gym LIVE Promotion with Our Partners at PeaTos

We are working hard behind the scenes with several of our partners to drive new customers to your My Gym LIVE classes. We’re happy to let you know that we have teamed up with PeaTos Brand snacks to host a special My Gym LIVE event through their Facebook page. This event is an excellent opportunity for us to spread the word about My Gym LIVE to a broader audience. It will drive people to our website to find the My Gym closest to them to sign up for classes.   The Event We need as many gyms as possible to simulcast the event through your Facebook channel. Stay tuned for the technical details. If you aren’t available to do it live, then we would like you to create a watch party after the event airs. We will send instructions in a separate message. Here is the information to put on your calendar now: Date: Wednesday, April 29, 2020Time: 3:00 pm EDT / 12:00 pm PDTWhere: www.facebook.com/peatosbrand (aka @worldpeas)What: Snack...

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Posted by on Apr 14, 2020 in Marketing | 0 comments

My Gym LIVE- Local PR and Media Outreach

To help you promote My Gym LIVE classes, we have created a Press Release template. Click HERE to access the template, customize it where directed in the yellow highlighted sections, and save it to your computer. When the press release is complete, send it to all local media outlets, including newspapers, television channels, radio stations, and local mom bloggers. For additional tips and suggestions, please refer to the “PR Outreach” section of the “Marketing Your My Gym LIVE Classes” update sent out on March 25 HERE as well as the general Gym PR Directives located in the Ops Manual (Marketing and Sales > Marketing Information and Directives > Public Relations or download here). Additionally, here are some “Key Talking Points” and possible story angles for My Gym LIVE to keep in mind when speaking with media outlets: My Gym LIVE is helping a local small business stay viable; good for owner, staff, and community.My Gym LIVE is helping retain and pay staff (if applicable); this (obviously) helps employees stay...

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Posted by on Apr 13, 2020 in Support & Programming | 0 comments

My Gym LIVE Scheduling

Parents showing up for class without booking their class for the day? Still dealing with the headache of constantly walking clients through unlimited scheduling every day? As My Gym LIVE continues, you can simplify your process. One of the most important factors for parents is EASE. If the current system seems cumbersome for parents or if clients are consistently having trouble scheduling, consider the following recommended changes. Utilize an MGL PDF schedule. You can find them in the My Gym LIVE category of the Print System.There are multi-day options with variations in number of days and classes per day. Now there is also a schedule with the space to include your Zoom meeting ID within the schedule.Send out to all current members along with the Zoom link for class and post in the Private Members Facebook Group.Allow members to come to any class.Optional: Have members text or comment with any classes they would like to attend so you can schedule their Unlimited Classes in...

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Posted by on Apr 12, 2020 in Support & Programming | 0 comments

Protocol for Handling Cancellation/Freeze Requests

It’s a confusing time! When a member emails you, do you wonder, “Should we call them? Should we email? Maybe a text is a good idea.” We know and understand how difficult it is right now for everyone to map out the barrage of communications. Every conversation is a weighted and often emotional task. To make navigating those communication channels easier for you, here you can find Protocols for Cancellations, Freezes, and My Gym LIVE specific for these times, along with sample emails to send. These directives include the PWYC model. See update from 4/9/2020 for additional information on PWYC. As always, reach out to support@mygym.com for any...

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Posted by on Apr 10, 2020 in Support & Programming | 0 comments

My Gym LIVE Birthday Parties

With nonessential businesses around the world remaining closed, children are missing out on the opportunity to have birthday celebrations with their friends.  My Gym is ready to fill the gap! Offering LIVE parties via Zoom can be a great opportunity to showcase the innovative and creative things you can do with children from home, and it will impress your customers.  It’s also an opportunity to win back the business of parties that had to be canceled during the past month. MGE has put together directives and supplemental templates and scripts so you can launch LIVE for birthday parties immediately.  Please read all documents thoroughly before offering LIVE parties and contact the MGE Support Team if you have any questions. Click here for Directives for My Gym LIVE Birthday PartiesClick here for MGM and Zoom Directives for LIVE Birthday...

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Posted by on Apr 10, 2020 in Support & Programming | 0 comments

Take My Gym LIVE to School – It’s time for P.E.!

Now that you are all veritable Zoom stars, it’s time to take the LIVE show on the (virtual) road! Preschools and elementary schools everywhere are finessing their distance learning plans for the rest of the school term.  Academic subjects and the arts lend themselves easily to the Zoom and Google Classroom experience.  It is, however, comparatively much harder for schools to provide critically-needed physical education to their students.  That’s where WE come in! Some My Gyms have had great success turning their mobile programs and LGE schools and daycares into customers for My Gym LIVE.  Some schools pay for private classes (like a mobile contract), and some schools simply refer their students to My Gym to sign up for LIVE directly.  It is a great way to keep physical activity at the forefront of children’s eyes during this time.  Click here for the directives so you can start contacting your schools today and become the preferred physical education program in your community!  In addition to directives, MGE is providing...

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Posted by on Apr 9, 2020 in Technology | 0 comments

MGM Release Rescheduled for Saturday, April 11 at 8 AM ET

The release requires a server reboot that will take MGM and the website offline for approximately 15 minutes. As always, we aim to have the least amount of downtime possible. Please follow MGE’s posts in the Facebook MGE Community for any changes or updates.The release includes previously announced enhancements plus a few more: New Email and advanced search filters to identify frozen enrollmentsNew Option to allow UL booking before official enrollment begins (Admin > Website > Settings > Allow UL Booking Before Enrollment Begins)Previously, a child’s enrollment must have officially begun (first class date) before UL credits were available to use. You may now allow UL bookings right away.New UL/LIVE related reports:Report > Classes > Unlimited AttendanceClass > Kids Expected by ClassReport > Statistics Overview > Enrolled Kids Attending UnlimitedReport > Statistics Overview > Tuition Paid on Unlimited The items below were scheduled for release prior to the current state of the COVID-19 pandemic. The release was delayed due to the fast-changing status. We must release them now in order...

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Posted by on Apr 9, 2020 in Support & Programming | 0 comments

New Option for MGL Cancellations

My Gym LIVE is a hit, but, unfortunately, most My Gyms report receiving more cancellations each day. You are all doing an incredible job navigating all the unknowns that confront us during this time. One thing is clear; we are stronger together. We advise all My Gym franchisees to contact MGE Support before making any adaptations to My Gym LIVE. Things that may seem harmless have proven otherwise, and what you hear works in a Facebook Community/Owner Group in one location may not work for another. One area we need to address is cancellations. Despite the support from many members, cancellations continue to flow in. To help retain some revenue from families who are looking to cancel for financial reasons, we are formally advising that owners consider a “pay what you can” strategy with cancellations. What is “Pay What You Can?” (PWYC) As it sounds, the business allows the clients to essentially “name their price” for the service or product. This is nothing new; this pricing strategy has been...

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Posted by on Apr 4, 2020 in Support & Programming | 0 comments

My Gym LIVE Updates

My Gym LIVE continues to be a hit among our members – we are all so impressed with your creativity, fortitude, and commitment to the children you serve in your gyms.  As we grow and evolve within our new LIVE format, we will continue to update curriculum and best practices so we can ensure we are offering the BEST product possible! My Gym LIVE Curriculum UpdatesNote:  All changes in this section will be completed by end of day Friday, April 3rd.Combatting Repetition MGE is creating two totally different sets of curricula for every age group except Preschool Prep (more on that below).Having different curriculum options will provide more variety for our members, and an incentive for kids to keep coming back throughout the week, using their Unlimited credits.Every week, you will see two sets of curricula: “Set A” and “Set B.”  We advise breaking this up in the following way for simplicity for your members:Teach “Set A” on Mondays, Wednesdays, and Fridays.Teach “Set B” on Tuesdays and Thursdays.You may also split it doing...

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Posted by on Mar 27, 2020 in Support & Programming | 0 comments

My Gym LIVE Updates

We are so proud of how fast all My Gyms have responded to this new way of operating.  You launched a new operational model and program in a matter of a few days, and, by most accounts, it has been a HUGE HIT with our esteemed My Gym members.  Kudos to you all for pulling off this incredible feat.  Truly amazing! Many gyms launched My Gym LIVE on Monday, with more gyms launching throughout the week.  The last 5 days have yielded us a lot of feedback and data that is too important to ignore.  So, even though it may be somewhat disruptive, we have made a few adjustments to better meet the needs of our members.  These updates are outlined in this document. My Gym LIVE Curriculum Updates Note:  All changes in this section will be completed by Sunday, March 29 (or sooner).  There is nothing you need to do other than adding Preschool Prep, if you would like to. Little Bundles/Waddlers/Tiny Tykes:  Thank you all for the...

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Posted by on Mar 27, 2020 in Support & Programming | 0 comments

“On-Demand” Content

As a reminder, in addition to holding My Gym LIVE classes, all gyms should be adding 2-4 (or more) videos to your private Facebook groups.  These are not recorded Zoom classes; these are 7-15 minute My Gym class segments that are prerecorded for “on-demand” use by your enrolled members.  This is an important part of moving My Gym online and should not be overlooked. Please follow the “Directives for Creating On-Demand Facebook Content” on the Operations Manual > Programs – Core > My Gym LIVE folder (also attached here). My Gyms need your help! Please send in your “on-demand” content videos (not Zoom classes) for us to share with other My Gyms.  This library of videos will help all My Gyms populate and build up their libraries of videos on their private Facebook groups.  You may upload them via this Dropbox link.  Thank you to everyone who has submitted a video thus far! If you are in need of videos for your private Facebook group, feel free to download...

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Posted by on Mar 26, 2020 in Technology | 0 comments

My Gym LIVE Splash Page, Bulletin, and Confirmation Emails

We have added a new MGL splash page option. To activate, go to Admin > Website > Settings > Special Offers and choose Live Offer. Direct the action button to Special Offer Section > Classes so that the user goes directly to your class schedule. You may also enable the Bulletin that appears on the bottom right-hand corner. To enable this text, go to your My Gym LIVE article and type your desired text in the Bulletin Title field. If you do not have a My Gym LIVE article yet, you may copy the verbiage from the marketing email template. Other Website Settings While your gym is closed for in-person classes, we recommend changing the following settings on the website and in MGM: Block all birthday party time slots that occur while your gym is closed. To do this, click the BLOCK icon on each party time slot. You must be logged in as Admin to see this option. Double-check your Camp and Event offerings on the website. Hide...

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Posted by on Mar 25, 2020 in Marketing | 0 comments

Marketing Your My Gym LIVE Classes

Hats off to you! You made My Gym Live a HUGE hit, and the praise is rolling in. Now, it’s time to hit the virtual “streets” with our formulated Marketing Plan specifically for My Gym LIVE. Marketing Your My Gym LIVE ClassesMarketing Your My Gym LIVE Classes – Social Media As always, contact support@mygym.com if we can help in any...

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Posted by on Mar 22, 2020 in Support & Programming | 0 comments

My Gym LIVE: Curriculum, Equipment, and Prep

A number of you have asked what kind of equipment or prep you need to do leading up to launching My Gym LIVE!  We understand that some of you may not have access to your gym right now, so grabbing any kind of equipment (even small things like puppets and manips) may not be feasible at this time.  The MGE Curriculum Team has accounted for this, so you will see instances in the LIVE curriculum wherein we have programmed in a suitable household substitute. All that said, if you are able to use your gym and/or take equipment home, below is the list of items you should procure for your first two weeks of curriculum.  Week one of curriculum is available now, on the Curriculum Center, or via this link: https://www.mygym.com/curriculum/live-w1/ Week One: Dome ConeRed/Green FrisbeePenguin puppetSmall conesBook of choice Week Two: Racket (manip)Pool NoodleLittle parachuteMymo StretchkinSnappy Turtle, Ladybug, Bumblebee, Firefly Book of choice Though it’s not imperative, if you will be under “shelter in place” orders, it would...

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Posted by on Mar 20, 2020 in Support & Programming | 0 comments

*IMPORTANT PRICING NOTE* on Moving My Gym Online

In the directives for “Moving My Gym Online and My Gym LIVE,” we stated that enrolled members will pay your current tuition rate for all of the content, My Gym LIVE, “Loyalty Package,” etc.  Although this may work for you, we want to be prudent and also be clear that it MAY be best to reduce your tuition rate.  Each owner will have to carefully consider their bond with their clientele, local economic impact from COVID-19, and knowledge of their demographics to make the best decision.  Reducing your rate to 50-75% of your current in-gym tuition may gain you more clients and better word of mouth than charging your full tuition.  Example #1:  Your current in-gym charge is $80.  Using 60%, your My Gym LIVE tuition rate would be $48.Example #2:  Your current in-gym charge is $100.  Using 75%, your My Gym LIVE tuition rate would be $75. Additional MGM Directives If You Are Reducing Your Tuition: Set the reduced price in the class template.  If a new or...

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Posted by on Mar 20, 2020 in Support & Programming | 0 comments

Directives for Moving My Gym Online and My Gym LIVE

Below you will find the directives for moving My Gym online and operating My Gym LIVE.  We included everything you need to plan, get started, launch, and operate.  Please read it in its entirety and begin immediately.  If you have questions, contact MGE Support. Click here for Directives for Moving My Gym OnlineClick here for MGM Directives for My Gym LIVEClick here for Zoom Directives for My Gym...

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Posted by on Mar 18, 2020 in Technology | 0 comments

MGM Release Notice – March 22 at 10 PM ET

Note: The items in this update were scheduled for release prior to the current state of the COVID-19 pandemic. The release was delayed due to the fast-changing status. We must release them now in order to proceed with other tech development surrounding My Gym online content. The good news is there are only minor functionality changes on the MGM side that do not require any training. Please review these changes below. ⚠️ Target Release: Sunday, March 22 at 10:00 PM ET**SUBJECT TO CHANGE. WE WILL NOTIFY YOU AHEAD OF TIME IF THIS DATE CHANGES.The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 10:00 PM-11:00 PM ET. As always, we aim to have the least amount of downtime possible. Please follow MGE’s posts in the Facebook MGE Community for any changes or updates. Enhancements and updates scheduled in this release: 🔷 New Online Cancellation FeaturesPer our update on 2/7/2020, we have changed our official company stance on cancellations. The...

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Posted by on Mar 18, 2020 in Support & Programming | 0 comments

An Introduction to My Gym LIVE

We hope this finds your family and loved ones safe.  We are faced with the reality that COVID-19 is going to be around beyond these 2 weeks that My Gyms have temporarily paused/closed operations.  MGE has been preparing and working on strategies to retain My Gym members during this unprecedented long-term closure.  Welcome to My Gym LIVE Our enrolled members will soon be able to enjoy My Gym LIVE to supplement their children’s home curriculum with physical education, learning, fitness, and play.  My Gym LIVE brings our amazing curriculum to our enrolled members’ living rooms, backyards, or home dojos!  Enrolled members will log on to their age-appropriate classes from their smart TV, tablet, or phone and watch LIVE interactive classes led by your My Gym teachers.  Interactive LIVE classes include parent and me, gym classes, sports, gymnastics/ninja strength and conditioning, and, of course, FUN, FUN, FUN with your beloved My Gym teachers! We are busy working out all of the details, so, for now, we would greatly appreciate your...

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