Posted by on Apr 10, 2020 in Support & Programming | 0 comments

My Gym LIVE Birthday Parties

With nonessential businesses around the world remaining closed, children are missing out on the opportunity to have birthday celebrations with their friends.  My Gym is ready to fill the gap! Offering LIVE parties via Zoom can be a great opportunity to showcase the innovative and creative things you can do with children from home, and it will impress your customers.  It’s also an opportunity to win back the business of parties that had to be canceled during the past month. MGE has put together directives and supplemental templates and scripts so you can launch LIVE for birthday parties immediately.  Please read all documents thoroughly before offering LIVE parties and contact the MGE Support Team if you have any questions. Click here for Directives for My Gym LIVE Birthday PartiesClick here for MGM and Zoom Directives for LIVE Birthday...

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Posted by on Apr 10, 2020 in Support & Programming | 0 comments

Take My Gym LIVE to School – It’s time for P.E.!

Now that you are all veritable Zoom stars, it’s time to take the LIVE show on the (virtual) road! Preschools and elementary schools everywhere are finessing their distance learning plans for the rest of the school term.  Academic subjects and the arts lend themselves easily to the Zoom and Google Classroom experience.  It is, however, comparatively much harder for schools to provide critically-needed physical education to their students.  That’s where WE come in! Some My Gyms have had great success turning their mobile programs and LGE schools and daycares into customers for My Gym LIVE.  Some schools pay for private classes (like a mobile contract), and some schools simply refer their students to My Gym to sign up for LIVE directly.  It is a great way to keep physical activity at the forefront of children’s eyes during this time.  Click here for the directives so you can start contacting your schools today and become the preferred physical education program in your community!  In addition to directives, MGE is providing...

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Posted by on Apr 9, 2020 in Technology | 0 comments

MGM Release Rescheduled for Saturday, April 11 at 8 AM ET

The release requires a server reboot that will take MGM and the website offline for approximately 15 minutes. As always, we aim to have the least amount of downtime possible. Please follow MGE’s posts in the Facebook MGE Community for any changes or updates.The release includes previously announced enhancements plus a few more: New Email and advanced search filters to identify frozen enrollmentsNew Option to allow UL booking before official enrollment begins (Admin > Website > Settings > Allow UL Booking Before Enrollment Begins)Previously, a child’s enrollment must have officially begun (first class date) before UL credits were available to use. You may now allow UL bookings right away.New UL/LIVE related reports:Report > Classes > Unlimited AttendanceClass > Kids Expected by ClassReport > Statistics Overview > Enrolled Kids Attending UnlimitedReport > Statistics Overview > Tuition Paid on Unlimited The items below were scheduled for release prior to the current state of the COVID-19 pandemic. The release was delayed due to the fast-changing status. We must release them now in order...

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Posted by on Apr 9, 2020 in Support & Programming | 0 comments

New Option for MGL Cancellations

My Gym LIVE is a hit, but, unfortunately, most My Gyms report receiving more cancellations each day. You are all doing an incredible job navigating all the unknowns that confront us during this time. One thing is clear; we are stronger together. We advise all My Gym franchisees to contact MGE Support before making any adaptations to My Gym LIVE. Things that may seem harmless have proven otherwise, and what you hear works in a Facebook Community/Owner Group in one location may not work for another. One area we need to address is cancellations. Despite the support from many members, cancellations continue to flow in. To help retain some revenue from families who are looking to cancel for financial reasons, we are formally advising that owners consider a “pay what you can” strategy with cancellations. What is “Pay What You Can?” (PWYC) As it sounds, the business allows the clients to essentially “name their price” for the service or product. This is nothing new; this pricing strategy has been...

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Posted by on Apr 4, 2020 in Support & Programming | 0 comments

My Gym LIVE Updates

My Gym LIVE continues to be a hit among our members – we are all so impressed with your creativity, fortitude, and commitment to the children you serve in your gyms.  As we grow and evolve within our new LIVE format, we will continue to update curriculum and best practices so we can ensure we are offering the BEST product possible! My Gym LIVE Curriculum UpdatesNote:  All changes in this section will be completed by end of day Friday, April 3rd.Combatting Repetition MGE is creating two totally different sets of curricula for every age group except Preschool Prep (more on that below).Having different curriculum options will provide more variety for our members, and an incentive for kids to keep coming back throughout the week, using their Unlimited credits.Every week, you will see two sets of curricula: “Set A” and “Set B.”  We advise breaking this up in the following way for simplicity for your members:Teach “Set A” on Mondays, Wednesdays, and Fridays.Teach “Set B” on Tuesdays and Thursdays.You may also split it doing...

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Posted by on Mar 27, 2020 in Support & Programming | 0 comments

My Gym LIVE Updates

We are so proud of how fast all My Gyms have responded to this new way of operating.  You launched a new operational model and program in a matter of a few days, and, by most accounts, it has been a HUGE HIT with our esteemed My Gym members.  Kudos to you all for pulling off this incredible feat.  Truly amazing! Many gyms launched My Gym LIVE on Monday, with more gyms launching throughout the week.  The last 5 days have yielded us a lot of feedback and data that is too important to ignore.  So, even though it may be somewhat disruptive, we have made a few adjustments to better meet the needs of our members.  These updates are outlined in this document. My Gym LIVE Curriculum Updates Note:  All changes in this section will be completed by Sunday, March 29 (or sooner).  There is nothing you need to do other than adding Preschool Prep, if you would like to. Little Bundles/Waddlers/Tiny Tykes:  Thank you all for the...

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Posted by on Mar 27, 2020 in Support & Programming | 0 comments

“On-Demand” Content

As a reminder, in addition to holding My Gym LIVE classes, all gyms should be adding 2-4 (or more) videos to your private Facebook groups.  These are not recorded Zoom classes; these are 7-15 minute My Gym class segments that are prerecorded for “on-demand” use by your enrolled members.  This is an important part of moving My Gym online and should not be overlooked. Please follow the “Directives for Creating On-Demand Facebook Content” on the Operations Manual > Programs – Core > My Gym LIVE folder (also attached here). My Gyms need your help! Please send in your “on-demand” content videos (not Zoom classes) for us to share with other My Gyms.  This library of videos will help all My Gyms populate and build up their libraries of videos on their private Facebook groups.  You may upload them via this Dropbox link.  Thank you to everyone who has submitted a video thus far! If you are in need of videos for your private Facebook group, feel free to download...

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Posted by on Mar 26, 2020 in Technology | 0 comments

My Gym LIVE Splash Page, Bulletin, and Confirmation Emails

We have added a new MGL splash page option. To activate, go to Admin > Website > Settings > Special Offers and choose Live Offer. Direct the action button to Special Offer Section > Classes so that the user goes directly to your class schedule. You may also enable the Bulletin that appears on the bottom right-hand corner. To enable this text, go to your My Gym LIVE article and type your desired text in the Bulletin Title field. If you do not have a My Gym LIVE article yet, you may copy the verbiage from the marketing email template. Other Website Settings While your gym is closed for in-person classes, we recommend changing the following settings on the website and in MGM: Block all birthday party time slots that occur while your gym is closed. To do this, click the BLOCK icon on each party time slot. You must be logged in as Admin to see this option. Double-check your Camp and Event offerings on the website. Hide...

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Posted by on Mar 25, 2020 in Marketing | 0 comments

Marketing Your My Gym LIVE Classes

Hats off to you! You made My Gym Live a HUGE hit, and the praise is rolling in. Now, it’s time to hit the virtual “streets” with our formulated Marketing Plan specifically for My Gym LIVE. Marketing Your My Gym LIVE ClassesMarketing Your My Gym LIVE Classes – Social Media As always, contact support@mygym.com if we can help in any...

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Posted by on Mar 22, 2020 in Support & Programming | 0 comments

My Gym LIVE: Curriculum, Equipment, and Prep

A number of you have asked what kind of equipment or prep you need to do leading up to launching My Gym LIVE!  We understand that some of you may not have access to your gym right now, so grabbing any kind of equipment (even small things like puppets and manips) may not be feasible at this time.  The MGE Curriculum Team has accounted for this, so you will see instances in the LIVE curriculum wherein we have programmed in a suitable household substitute. All that said, if you are able to use your gym and/or take equipment home, below is the list of items you should procure for your first two weeks of curriculum.  Week one of curriculum is available now, on the Curriculum Center, or via this link: https://www.mygym.com/curriculum/live-w1/ Week One: Dome ConeRed/Green FrisbeePenguin puppetSmall conesBook of choice Week Two: Racket (manip)Pool NoodleLittle parachuteMymo StretchkinSnappy Turtle, Ladybug, Bumblebee, Firefly Book of choice Though it’s not imperative, if you will be under “shelter in place” orders, it would...

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Posted by on Mar 20, 2020 in Support & Programming | 0 comments

*IMPORTANT PRICING NOTE* on Moving My Gym Online

In the directives for “Moving My Gym Online and My Gym LIVE,” we stated that enrolled members will pay your current tuition rate for all of the content, My Gym LIVE, “Loyalty Package,” etc.  Although this may work for you, we want to be prudent and also be clear that it MAY be best to reduce your tuition rate.  Each owner will have to carefully consider their bond with their clientele, local economic impact from COVID-19, and knowledge of their demographics to make the best decision.  Reducing your rate to 50-75% of your current in-gym tuition may gain you more clients and better word of mouth than charging your full tuition.  Example #1:  Your current in-gym charge is $80.  Using 60%, your My Gym LIVE tuition rate would be $48.Example #2:  Your current in-gym charge is $100.  Using 75%, your My Gym LIVE tuition rate would be $75. Additional MGM Directives If You Are Reducing Your Tuition: Set the reduced price in the class template.  If a new or...

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Posted by on Mar 20, 2020 in Support & Programming | 0 comments

Directives for Moving My Gym Online and My Gym LIVE

Below you will find the directives for moving My Gym online and operating My Gym LIVE.  We included everything you need to plan, get started, launch, and operate.  Please read it in its entirety and begin immediately.  If you have questions, contact MGE Support. Click here for Directives for Moving My Gym OnlineClick here for MGM Directives for My Gym LIVEClick here for Zoom Directives for My Gym...

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Posted by on Mar 18, 2020 in Technology | 0 comments

MGM Release Notice – March 22 at 10 PM ET

Note: The items in this update were scheduled for release prior to the current state of the COVID-19 pandemic. The release was delayed due to the fast-changing status. We must release them now in order to proceed with other tech development surrounding My Gym online content. The good news is there are only minor functionality changes on the MGM side that do not require any training. Please review these changes below. ⚠️ Target Release: Sunday, March 22 at 10:00 PM ET**SUBJECT TO CHANGE. WE WILL NOTIFY YOU AHEAD OF TIME IF THIS DATE CHANGES.The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 10:00 PM-11:00 PM ET. As always, we aim to have the least amount of downtime possible. Please follow MGE’s posts in the Facebook MGE Community for any changes or updates. Enhancements and updates scheduled in this release: 🔷 New Online Cancellation FeaturesPer our update on 2/7/2020, we have changed our official company stance on cancellations. The...

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Posted by on Mar 18, 2020 in Support & Programming | 0 comments

An Introduction to My Gym LIVE

We hope this finds your family and loved ones safe.  We are faced with the reality that COVID-19 is going to be around beyond these 2 weeks that My Gyms have temporarily paused/closed operations.  MGE has been preparing and working on strategies to retain My Gym members during this unprecedented long-term closure.  Welcome to My Gym LIVE Our enrolled members will soon be able to enjoy My Gym LIVE to supplement their children’s home curriculum with physical education, learning, fitness, and play.  My Gym LIVE brings our amazing curriculum to our enrolled members’ living rooms, backyards, or home dojos!  Enrolled members will log on to their age-appropriate classes from their smart TV, tablet, or phone and watch LIVE interactive classes led by your My Gym teachers.  Interactive LIVE classes include parent and me, gym classes, sports, gymnastics/ninja strength and conditioning, and, of course, FUN, FUN, FUN with your beloved My Gym teachers! We are busy working out all of the details, so, for now, we would greatly appreciate your...

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Posted by on Mar 17, 2020 in Marketing, Support & Programming | 0 comments

Digital Marketing Update

To help you navigate through the current situation, we are continuously adapting and adding digital resources and directives for you.We have added a new section to the marketing library called “Adapted Gym Resources.” It contains new social media images. We will continue to add to this library as needed.There is a new email template in MGM you can use to ask your community to support your small business and purchase gift certificates. Go to Admin > Email > Marketing Email CampaignsClick the + Add Email Campaign button on the top right (Important! Do not skip this step.)Give your campaign a name, then go to Category: CORONAVIRUS EMAIL TEMPLATES and Template: Gift Certificates Support Small Business. We are adjusting the Social Media Roundup (SMR) to include relevant content for your clients during this time. It will be released soon. Please check any emails you have scheduled to go out. For example, if you are closed, be sure you don’t send camp emails. We are hearing of gyms overlooking this and...

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Posted by on Mar 16, 2020 in Support & Programming | 0 comments

Sample Videos for Online Content (COVID-19)

As you may have seen via previous updates, MGE is recommending that all gyms begin producing online content for our families’ at-home enjoyment.  (If you missed the Directives, they can be found here).  This is recommended regardless of your operational status (open, open/modified, or closed).  The hope is that a steady stream of videos will help in two ways: currently enrolled members may stay enrolled, and you will reach the greater My Gym community at large – reminding everyone that we’re still here, still connected, and still awesome!  After reading through the aforementioned Directives, you should download the sample videos below.  Krissy and Eric: YoungerKrissy and Eric: OlderLaura and Brooklynn: YoungerLaura and Brooklynn: OlderLaura: Gymnastics How to Download Videos to Your Phone (Click to enlarge): How to Download Videos to Your Desktop (Click to enlarge): These sample videos should be used to help you decipher the look and feel of your own My Gym videos; they are not intended to necessarily be used as a substitute for creating your own content....

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Posted by on Mar 14, 2020 in Support & Programming | 0 comments

Options How to Operate Your Gym Going Forward (COVID-19)

Yesterday, we sent you three options for how to operate your gym moving forward.***These options have been updated and can be accessed below.  All options are still currently available for My Gym owners. +++ As the situation regarding COVID-19 continues to unfold, we must prepare to face some choices for our businesses in the days and weeks ahead. MGE has created three options for how your gym could operate going forward.  There are pros and cons to every option, and we ask you to consider each possibility thoughtfully before coming to a decision.  We understand the choices we face are not easy, and, if you need any assistance in coming to a decision, you may contact us directly for advice. It is also important to understand that the government could enact stricter policies in some areas in the days to come, specifically, regarding social distancing and quarantines.  However, at this moment, many My Gyms fall into a category that leaves the decision to remain open or to close in your hands. MGE is...

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Posted by on Mar 12, 2020 in Support & Programming | 0 comments

Guidance Regarding When to Close the Gym Because of COVID-19

Each My Gym owner will be facing incredibly difficult decisions during the next period of time, as we see businesses and school systems temporarily closing around us.  Many of you are probably considering “social distancing” advisements and are wondering where My Gym falls within those guidelines.  We wish we had one protocol for all My Gyms at this time, but each gym is different according to the circumstances around them. While every owner will need to make this extremely hard decision individually, we will be right in this with you, assisting through consultation and guidance.  Please consider the following when deciding to keep your gym open or to temporarily close: Reasons to temporarily close your gym: If the government tells you to shut downIf a staff member in your gym receives a positive diagnosis of COVID-19If a child or parent who has attended class receives a positive diagnosis of COVID-19 Reasons you MAY need to temporarily close your gym: If a staff member, child, or parent in your gym has...

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Posted by on Mar 12, 2020 in Support & Programming | 0 comments

Supplementing Your Curriculum Because of Coronavirus (COVID-19)

Attached you will find directives for you and your team to create supplemental content in the gym that you can distribute through your Facebook page for your clients to enjoy at home.  This type of content is best when parents and kids can see the amazing My Gym teachers they know and love from class.  Announce the content through email, on your social channels, by text, and through announcements if applicable. DOWNLOAD HERE You may choose to provide this content under the following circumstances: If you feel that producing and providing this additional content will keep members enrolledIf you have lost members who froze or cancelled and find value in keeping them connected to your gym with contentIf your gym has closed and you want to keep members enrolled (not cancel billing)If your gym has closed and you want to keep your members engaged and connected to you until things return to normal Please contact MGE Support at support@mygym.com with any questions.  Thank...

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Posted by on Mar 12, 2020 in Support & Programming | 0 comments

MGE Coronavirus Update #3 (COVID-19)

IMPORTANT:  This email was prepared BEFORE the president made his address last night.  We felt the information may be helpful so we are sending in. Another update will go out shortly with more current information.  For now, all gyms should remain open.  Ordinarily we do follow the school system as it relates to closure, but we are also taking into account what other private schools, daycares, and kid-centric businesses (karate, dance studios, etc.) are doing as well. If everyone shuts down or if someone from the gym comes forward as having tested positive, then that certainly changes the tenor of the conversation. But, as of this minute, the best advice is for all gyms to remain open. Update from 3/11/2020 (Before presidential announcement): Dear franchisees, Here are our latest advisements: If you didn’t already, please send the illness/cleaning policy email we provided from last week to your database.  In EMS, create a new email, and find the template in the General folder. If you already sent it last week,...

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Posted by on Mar 6, 2020 in General, Support & Programming | 0 comments

Steps to take if Coronavirus is reported in your community or gym (COVID-19)

We want to report that, although a few My Gyms are seriously affected by coronavirus (cancellations and freezes), most My Gyms report either “all is OK here” or “just a handful of conversations/cancellations.”  We are also hearing of a few parties being cancelled.  Because of the extenuating circumstances created by coronavirus, most companies are temporarily adjusting their “no refunds” policies, so please consider the gravity of the situation, take each person case by case, and act accordingly.  We also wanted to be sure you had these directives in the event your community or gym has a case of coronavirus reported.  (See below)  We remain optimistic that the heightened awareness of coronavirus will bring about an end of this crisis.  Please contact us immediately for direction should you need it. Thank you,MGE Guidance for a My Gym with identified cases of COVID-19 in the community or gymMarch 6, 2020 The guidance provided here is based on current knowledge of COVID-19 (coronavirus) as of March 6, 2020. As additional information becomes...

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