Posted by on Jun 27, 2019 in My Gym Foundation | 0 comments

MGF Now Accepting My Gym Scholarship Applications!

As many of you may remember, the My Gym Foundation (MGF) used to accept applications from families struggling financially to sponsor their continuation of My Gym classes. We are pleased to announce that we will start accepting these applications again! A few things to note: You are welcome to refer your members to our Application Page to request funding for continued classes at your My Gym. Please make sure they write your gym in the “Referred by” line. We will verify with you if a family is truly in financial need before adding them to our considerations.We want to provide this opportunity for gyms who have a desire to help their communities. If a scholarship is granted, MGF will fund 50% of the child’s tuition for TWO months. It is up to you to decide if you would like to cover the other 50% or charge the family the other half.We also recommend you refer families only if there are spots in the classes they would like to attend.While...

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Posted by on Jun 25, 2019 in Strategic Partners & Sponsors | 0 comments

Home Chef: In-Gym Flyers Now Available!

We are very excited that so many of our gyms and customers have already given our newest partner, Home Chef, a try. Have you? “Home Chef offers fresh, pre-portioned ingredients delivered to your door. Create and plate delicious meals in about 30 minutes! Options include steak, chicken, pork, fish, and vegetarian. There’s always something for everyone to love. Home Chef now offers up to 26 weekly choices using Customize It, priced from $7.99. Mix and match based on your preferences. With Home Chef, customers can spend less than $50 per week on their orders.” As a reminder, through our partnership, My Gym owners and staffs will receive $35 off your first order. Just as an example, using this discount, you’ll pay just $25.00 (est.) for three 2-person meals on your first order. You can order just once or stay on with them and customize the frequency of deliveries per week, the number of portions you would like, the types of meals, etc. You can also pause, skip orders, and/or...

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Posted by on Jun 24, 2019 in Support & Programming | 0 comments

New Performance Reviews added to the Operations Manual!

In addition to the standard “Team Member Performance Review,” we now have the more specialized performance reviews listed below. Each of these is specific to a particular position or job title you may have opted to employ in your gym. Admin SpecialistCamp/PNO CoordinatorDirectorEvent PlannerMarketing and Sales ManagerProgramming and Equipment SpecialistSocial Media CoordinatorTrainer Each file can be edited and contains extra blank fields for you to include any additional responsibilities specific to your gym. All Performance Reviews can be located in the Human Resources folder in the Operations Manual. Enjoy and happy...

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Posted by on Jun 18, 2019 in Equipment, Support & Programming | 0 comments

Space Flight Update

We wish we had better news, but, at this time, Space Flight must continue to remain closed.  This applies to any and all programs.  If you have not done so already, you may take down the cable and trolley to help avoid some questions from clientele. If clients ask you why the Space Flight is closed, please continue to give the same response:  For Classes/Camps:  “Corporate is reviewing its internal procedures, and, unfortunately, we just can’t use Space Flight at this time.  But don’t worry….we have so many amazing games and activities to take its place!”     For Birthday Parties:  “Corporate is reviewing its internal procedures, and, unfortunately, we just can’t use Space Flight at this time.  But don’t worry!  We have so many other amazing games to play, and Lucy is going to have an incredible birthday!”   We are trying hard to get the Space Flight reopened.  We will communicate next steps as soon as we can.  If you have any questions, please email support@mygym.com.  Thank you,My Gym...

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Posted by on Jun 14, 2019 in Technology | 0 comments

MGM Update: Daily Digest, MGF, and more!

Last week we announced updates to the birthday sign-in system. We also mentioned that even more new features are coming to MGM. Please review last week’s update and continue reading below for details on the enhancements and changes to be released next week. ⚠️Target Release: Monday, June 17 at 10:00 PM ET. The email update sent at 3:30 PM ET had a target of Sunday, June 16th, but it is now Monday, June 17th (same time). If the target date/time changes again, we will notify you on the MGE Facebook Community. The release will require a reboot that may cause MGM to go offline for approximately 10 minutes. If you experience an outage longer than this, you may need to clear your cache. Daily DigestYour daily online activity report is being expanded to include a detailed agenda for the following day (two days for some items). The daily report will now include: Class, camp, and event schedule and attendance for the following dayGuests scheduled for the next two daysBirthdays...

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Posted by on Jun 12, 2019 in Strategic Partners & Sponsors | 0 comments

New Strategic Partnership: My Gym-Branded Hand Sanitizer Units

We are VERY excited to tell you about our newest strategic partnership with Terraboost, a company that manufactures and services custom hand sanitizer units for use in retail stores.  You may have seen them at Bed Bath & Beyond, Walgreens, and buybuy BABY, among many other establishments.  WE HAVE ARRANGED TO HAVE CUSTOM MY GYM-BRANDED UNITS MADE FOR AND INSTALLED IN EVERY MY GYM IN THE U.S. AT NO COST. *MORE BENEFITS BELOW* To be sure they would work for us, we conducted a test earlier this year at 3 My Gym locations in the Chicago area.  The results and feedback were great. “We think the sanitizer is great!  Parents like it, and I think it would work in all gyms.”Lindley WisnewskiOwner, My Gym River Forest/Skokie, IL “It’s been a hit.  Everything about it is working great!” Kyle JohnsonOwner, My Gym Buffalo Grove, IL Here are more details on why we are so excited about this partnership: The units are My Gym-branded and look great.There is no cost for the...

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Posted by on Jun 11, 2019 in Support & Programming | 0 comments

South Training Seminar Recap and Awards

We just held our first Training Seminar of 2019 this past weekend!  It was a wonderful group of really fun and energetic My Gymers in the South.  There were 65 people in attendance, and your passion, dedication, and ideas helped create an awesome event!  Thank you to the Tampa, FL My Gym for hosting the event.  CarolLynn Smith and the Tampa team did an amazing job! South Award Winners We would like to recognize the award winners from the South Training Seminar.  Keep up the fantastic work! Franchisee of the Year AwardThe owners who best exemplify the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment Joe and Carmen Beaulieu – My Gyms Lake Mary & Maitland, FL +++ Franchisee of the Year AwardThe owners who best exemplify the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment Addie Inman and Jenny Swain...

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Posted by on Jun 10, 2019 in My Gym Foundation | 0 comments

Exciting MGF Event!

Valued Franchisees, At the My Gym Foundation (MGF), we recognize the value in expanding our reach through collaborative efforts with like-minded organizations. We are excited to announce our participation in the Angel City Games event at UCLA later this month! This Paralympic-style competition, presented by the same people who helped bring the 2028 Olympics to LA, offers people with physical disabilities the opportunity to come together and compete, interact, and celebrate inclusivity, all while having fun. My Gym and MGF will have an exciting Obstacle Course at this event, providing an opportunity for ALL children of ALL abilities to experience the joys of My Gym. This event will not only bring greater awareness of MGF nationwide; it will provide excellent press for My Gym as well. This event, free to all who attend, is guaranteed to be a blast. If you happen to be in Los Angeles June 21 – June 23, we would love to have you stop by and give the obstacle course a try...

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Posted by on Jun 7, 2019 in Equipment | 0 comments

The Peg Perego Santa Fe Train Ride On Is BACK!

All Aboard! Choo Choo! We’re excited to share with you the return of the Peg Perego Santa Fe Train Ride On, a My Gym favorite that has been temporarily unavailable. Some of our older gyms may still have this train or something similar, since it’s used as the “Big Deal” in Tiny Tykes, Waddlers, Gymsters, and Terrific Tots classes. All gyms should consider purchasing this train! It’s a great piece of equipment that delivers loads of fun. Read on for more information from the manufacturer: “Let your little ones be the conductor of their very own train line, thanks to the Peg Perego Santa Fe Train Battery-Powered Riding Toy! Perfect for youngsters aged 18 months to three years, the Santa Fe is a plastic train powered by a rechargeable 6-volt battery that propels kids at speeds up to 1.5 miles per hour. It comes with 12 curved track pieces that your children and their friends can enjoy in a variety of different shapes, while its green, yellow, red, and black color...

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Posted by on Jun 5, 2019 in Marketing, Technology | 0 comments

Email Marketing Update

We are aware that some email marketing campaigns sent in the past 36 hours were delivered 2-3 times. We have applied a fix to eliminate the bug and are closely monitoring the system today. As part of the fix, we are temporarily moving the scheduled email send time to 11:00 AM for Pacific Time Zone gyms only. This is needed to distribute our collective activity more evenly.  Please contact Mae Perez at mperez@mygym.com with any...

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Posted by on Jun 5, 2019 in Technology | 0 comments

MGM Birthday Sign-In Enhancements

We are excited to share new and updated birthday sign-in features coming to MGM this month. Read below for details on what’s to come. Shareable Sign-In LinkWe have applied a coat of paint to the shareable sign-in link. If you are not already utilizing the shareable sign-in links, please see the update from November 29 for more information. Here is a sneak preview of the new look. (The final product may be slightly different.) Text Opt-InThe “Interested In: Classes/Parties/Camps/Events” checkboxes are being replaced by one checkbox encouraging the attendee to opt in to receive a free class offer via text. The ability to text a guest class offer to leads has shown great results, but, without explicit consent, we are not allowed to do so. The change accomplishes two things: (1) gives the attendee a clear incentive and (2) obtains the required consent to send a marketing text. If the box is not checked, you may still contact the attendee via phone or email to offer the guest class or any...

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Posted by on Jun 4, 2019 in Equipment, Support & Programming | 0 comments

Immediate Program Safety Notification

This week’s big swing is listed as “Traffic Jam or Starting Line.” If you have chosen to set it up as Starting Line, please be aware that the children MUST swing the same direction as you would have the kids swing on Traffic Jam. That is, the ladder should swing the same direction (parallel) to the other swings. If you swing the ladder perpendicular to the swings, this constitutes a major safety hazard, as the children may tip over as the swing sways. If you need any further support about this, or any other aspect of curriculum, please send an email...

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Posted by on May 28, 2019 in Strategic Partners & Sponsors | 0 comments

World Reef Day and Sunscreen Awareness

June 1 is World Reef Day, and June 8 is World Ocean Day. In observance of these days, our partners at Caribbean Sol are on a mission to raise awareness of sunscreen chemical toxicity to marine life. During the entire month of June, Caribbean Sol, with the support of My Gym, the United States Professional Tennis Association, and Reef Relief, will be asking people to help take care of our oceans. The campaign will be driven through social media by asking people to take photos of their sunscreen labels. Caribbean Sol will send a special discount code to each consumer who does this. (Details below) WHAT DO WE WANT YOU TO DO Share the post from the corporate Facebook page on June 1. We’ll post a reminder in the MGE Facebook Community group. OPTIONAL ACTIVITY If you would like to do more for this movement, you can serve as a sunscreen drop-off point during June. Ask your customers to drop off their sunscreens containing the toxic chemicals oxybenzone, octinoxate,...

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Posted by on May 17, 2019 in Marketing | 0 comments

Change in Digital Party Invitations

As previously communicated, the digital invitation service of Evite is being removed as one of our birthday features. This change is out of our control because Evite is retiring the free version of the system and the paid version is cost-prohibitive. Evite will keep the current platform active until May 31st. The Party Confirmation Email template has been updated to remove the Evite verbiage and link. If you have customized your template (indicated by a checkmark in the Custom column), it did not change. Be sure to manually remove the Evite text if needed. Remember to also review your party literature in print and on your website to make the necessary updates.  We feel that Facebook Events are a viable alternative. Gyms wanting to suggest this option to their party hosts can insert the following text in to their Party Confirmation Email template: Invite your guests with a Facebook EventMy Gym cover photos are available to customize your Facebook Event. Download cover photo options here: http://bit.ly/mygympartycoversSave time and have MORE...

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Posted by on May 14, 2019 in Technology | 0 comments

MGM Update

History Our hope is that, over the past several years, MGM has grown as a technological platform to where franchisees recognize it as a great tool because of everything it now does for them.  MGM started out as a client database and has grown into a payment processor, online registration system, and enterprise software that helps all owners run and manage their businesses more effectively.  We don’t dismiss that the road has had bumps, and we are aware there have been headaches, but know that we work tirelessly to make it the best system possible with the resources in place and really hope that you now believe the system is invaluable. We made the decision to fully develop MGM many years ago without knowing the endgame or direction the technology would take.  We believed at that time that our franchisees would be better served by not using “off-the-shelf” software (like Mind Body Online) that has many limitations and would never serve the many needs that the My Gym business...

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Posted by on May 13, 2019 in Marketing | 0 comments

Gym Marketing Directives for Q3 2019

Your marketing year is divided into four quarters, and you can always anticipate receiving a quarterly update approximately six weeks in advance of the next quarter.  The annual My Gym Marketing Plan is your main reference for all marketing activities. What to do for Quarter Three – July, August, September 2019 Q3 BIG EFFORT: Each quarter of marketing has a designated “Big Effort” to retain customers as well as generate and convert leads.  In Quarter Three, your Big Effort is the Back to School Open House. Suggested Back to School Open House Promotions: New Members: Free Lifetime Membership with Enrollment!Returning Members: Half Off First Month Back!Birthday Party: $50-$75 off a party is suggested.   Promotion Strategy:Promote as limited time offers valid from about 1 month prior to your Back to School Open House.  Promote this as a last chance offer for your Open House.After the open house, extend the special if needed/desired. The best way to drive guest classes is with Lead Generation Events.  The base goal is to attain...

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Posted by on May 10, 2019 in Marketing | 0 comments

Discontinuation of Evite

The digital invitation service of Evite is being removed as one of our birthday features. This change is out of our control because Evite is retiring the free version of the system. Please review your party literature in print and on your website to make the necessary updates. The Party Confirmation Email will be updated shortly to remove the Evite verbiage and link. Please note that, if you have customized your template (indicated by a checkmark in the Custom column), it will not change. Be sure to manually remove the Evite text from your party confirmation email. We searched for alternatives to Evite, but, unfortunately, all were either cost prohibitive or didn’t meet our needs. There are packaged invitations available from ShopMyGym, and new graphics you can provide to party hosts creating an event in Facebook have been added to the Marketing Library. Please contact the Marketing Division with any questions. MGE Support: 818-907-6966Email: marketing@mygym.comLive Chat: From...

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Posted by on May 10, 2019 in Technology | 0 comments

MGM Login Permissions

Did you know you can create multiple MGM logins with customized access? If you already use this feature, great! Whether you’re using it for the first or tenth time, make sure to periodically review your logins and permissions to make sure everything is as you want it to be. Go to Admin > Login Accounts and click the EDIT button next to each login name to review. Now is a good time to also update and strengthen your Admin and Owner passwords. Do this in Admin > Gym > Settings. Please contact the Help Desk with any...

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Posted by on May 9, 2019 in General | 0 comments

Global Payments (Canada)

As a follow up to the April 25, 2019 update regarding Global Payments, new agreements have been sent to you via email from Ken Dang of Global. These agreements must be signed and returned no later than Monday, May 13, 2019. If you have any questions, please contact Ken Dang at ken.dang@globalpay.com or 1-800-610-1822 Ext. 74592. ORIGINAL UPDATE: Dear Canadian Franchisees, As you may have recently seen on Facebook, concerns have been raised regarding credit card merchant fees under Global Payments. We have been working with the Senior Account Advisors in Canada to resolve the issue and improve our partnership. Moving forward, all Canadian locations will be grouped under the same “umbrella,” similar to how gyms are grouped in the US. This will protect individual locations from changes, additional fees, and/or increases. Beginning in May, the recently added System Maintenance Fee, the Risk Assessment Fee, and the PCI Admin Fee will be removed. To be included under the new “umbrella,” you need to have a new contract signed with...

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