Posted by on Jul 31, 2019 in Support & Programming | 0 comments

West Coast Training Seminar Recap and Awards

We held our third Training Seminar of 2019 on the west coast this past weekend. We had a wonderful group of 130 really fun and pumped-up My Gymers whose energies were truly amazing! It was an awesome event with 135 total in attendance, and, because of everyone’s passion, dedication, patience, and fabulous ideas, we had an incredible time learning and sharing. Thank you to the Pasadena Team for all of the work they did leading up to the Seminar. The hours they spent coordinating dinner and getting equipment to the space was much appreciated! Award WinnersWe would like to recognize the award winners from the West Training Seminar. Keep up the amazing work! Franchisee of the Year AwardThe owner who best exemplifies the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment Amy Eastman – My Gym Toluca Lake, CA +++ International Franchisee of the Year AwardThe owners who best exemplify the ideals for which My...

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Posted by on Jul 29, 2019 in Technology | 0 comments

MGM Update and Release Notes

Please review a summary of the July 28, 2019 release below. Promo CodesPromo code product and discount options have been enhanced. View complete tutorial here.The Have a promo code? link has been moved earlier in the checkout process to lessen confusion.ACTION REQUIRED: Though we have extensively tested the enhancement, we highly recommend reviewing your active promo codes to ensure they are still working as intended.  Customizable Admin and Owner Permissions You are now be able to customize the security levels for specified areas and functions. ACTIONS REQUIRED: Review the full list of custom security controls in Admin > Gym > Administrator Permissions.Guest Class Confirmation EmailWe have revised the default email that parents receive upon booking a guest class online. The change will be made to all templates that have not been customized.Discount ManagementEasily see which enrollments are considered Full Price or discounted on the family screen, and make one-click changes if needed.Marketing Email Opt-In / Opt-OutWhen a recipient unsubscribes, the box in their family account will be grayed out and you will not...

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Posted by on Jul 22, 2019 in My Gym Foundation | 0 comments

An Event to Remember!

It was an honor to participate in the 5th Annual Angel City Games at UCLA in June. Angel City Games, the largest Paralympic-style adaptive sports event in the Western US, was open to athletes of all ages and ability levels with any physical disability or visual impairment. The My Gym Foundation (MGF) brought the joy of physical fitness and inclusivity with an outdoor, partially-accessible obstacle course. We were excited to continue to grow the mission of MGF and bring smiles to children of all abilities. Thank you for having us, Angel City Sports! The Kids You Help: Meet EvanAt both My Gym and MGF, we celebrate all successes, big and small! Our MGF friend Evan has spastic, quadriplegic cerebral palsy. At two years old, he is unable to independently crawl, sit, stand, or walk. He is also nonverbal. We believe this picture of Evan using the Firefly Splashy Bath Seat to enjoy some pool time with his family shows what a HUGE success the foundation can be! With your...

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Posted by on Jul 19, 2019 in Strategic Partners & Sponsors, Support & Programming | 0 comments

Dora Partnership Details

We are pleased to announce that we have partnered with Paramount Pictures for the release of their new live-action adventure film, Dora and the Lost City of Gold, in theatres August 9. This partnership, for gyms in the U.S and Canada, will run for three weeks from July 29-August 17. The target ages for the partnership are 4 1/2 – 10 years, so themed curriculum has been written for Whiz Kids and Ninja Training classes only. Gyms will be receiving a poster, window clings, and activity sheets. Packages will be arriving next week. If you do NOT receive the promotional materials by July 26, please contact strategicpartners@mygym.com. What we need you to do: Hang the poster and window cling in your gym. Snap a compliance photo of the poster and send to strategicpartners@mygym.com. Post on Social Media:July 24: Use the post that can be found in the SMR. Alternatively, share the post from the corporate Facebook page.July 29: Like and share the post from the corporate Facebook page.August 8:...

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Posted by on Jul 18, 2019 in Technology | 0 comments

MGM Update: Custom Admin and Owner Permissions, Discount Management, and More

⚠️Target Release: Sunday, July 28 at 10:00 PM ETThe release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 10:00 PM-11:00 PM ET. Please follow Mae Perez’s posts in the Facebook MGE Community for any changes or updates. NEW: Guest Class Confirmation EmailWe have revised the default email that parents receive upon booking a guest class online. The change will be made to all templates that have not been customized. Double-check your Class Guest Confirmation template in Admin > Email > Transactional Email Templates. If you have a customized template (indicated by a check mark in the Custom column), we recommend revising it to the new copy: VIEW HERE +++++ Customizable Admin and Owner Permissions (ACTIONS REQUIRED)You will now be able to customize the security levels for specified areas and functions. For example, the Admin > Human Resources section is accessible with the Admin password by default, but you may increase security to require the Owner password if desired. Administrator Permissions vs. Custom Login...

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Posted by on Jul 10, 2019 in Support & Programming | 0 comments

Northeast Training Seminar Recap and Awards

They say that, when life throws you lemons, you’re supposed to make lemonade. Well, when the forces of nature conspire to turn the lights out on 135 My Gymers… We go to work!! Two weeks ago we held our Training Seminar in the Northeast. It was a wonderful group of really fun and pumped-up My Gymers whose energy was truly electric! There were 135 people in attendance, and, because of everyone’s passion, dedication, patience, and fabulous ideas shared, it was an awesome event! Thank you to the Dobbs Ferry Team for all of the work they did leading up to the Seminar. The hours they spent tirelessly coordinating and helping plan the event is much appreciated….not to mention the indispensable help they provided once we had to move the Seminar to Westchester because power couldn’t be restored to the gym/hotel. David Schlamme and Bionca Hinton were so accommodating throughout the entire process. Thank you, Dobbs Ferry team, and to all who attended! Northeast Award WinnersWe would like to recognize...

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Posted by on Jun 27, 2019 in Technology | 0 comments

MGM Update: LGE System and Sign-In Form Options

Target Release: Sunday, June 30th at 10:00 PM ET. The release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 10:00 PM-11:00 PM ET. Please follow Mae Perez’s posts in the MGE Community for any changes or updates. Birthday Party Age Limits (ACTION MAY BE REQUIRED.)You may now set an age limit for online birthday party bookings. All gyms currently have a default max age of 13. Please adjust this for your gym if needed by going to Admin > Party > Party Settings. Please note that there is a 2-month buffer. For example, if your max age is 10, a parent may book a party for a child who is 10 yrs. and 2 mos. Parties booked at the gym are not affected. +++++ LGE SystemWe are pleased to announce the release of the new LGE System! This is a new core function of MGM that allows you to schedule and manage your LGEs in one place. Please review...

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Posted by on Jun 27, 2019 in My Gym Foundation | 0 comments

MGF Now Accepting My Gym Scholarship Applications!

As many of you may remember, the My Gym Foundation (MGF) used to accept applications from families struggling financially to sponsor their continuation of My Gym classes. We are pleased to announce that we will start accepting these applications again! A few things to note: You are welcome to refer your members to our Application Page to request funding for continued classes at your My Gym. Please make sure they write your gym in the “Referred by” line. We will verify with you if a family is truly in financial need before adding them to our considerations.We want to provide this opportunity for gyms who have a desire to help their communities. If a scholarship is granted, MGF will fund 50% of the child’s tuition for TWO months. It is up to you to decide if you would like to cover the other 50% or charge the family the other half.We also recommend you refer families only if there are spots in the classes they would like to attend.While...

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Posted by on Jun 25, 2019 in Strategic Partners & Sponsors | 0 comments

Home Chef: In-Gym Flyers Now Available!

We are very excited that so many of our gyms and customers have already given our newest partner, Home Chef, a try. Have you? “Home Chef offers fresh, pre-portioned ingredients delivered to your door. Create and plate delicious meals in about 30 minutes! Options include steak, chicken, pork, fish, and vegetarian. There’s always something for everyone to love. Home Chef now offers up to 26 weekly choices using Customize It, priced from $7.99. Mix and match based on your preferences. With Home Chef, customers can spend less than $50 per week on their orders.” As a reminder, through our partnership, My Gym owners and staffs will receive $35 off your first order. Just as an example, using this discount, you’ll pay just $25.00 (est.) for three 2-person meals on your first order. You can order just once or stay on with them and customize the frequency of deliveries per week, the number of portions you would like, the types of meals, etc. You can also pause, skip orders, and/or...

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Posted by on Jun 24, 2019 in Support & Programming | 0 comments

New Performance Reviews added to the Operations Manual!

In addition to the standard “Team Member Performance Review,” we now have the more specialized performance reviews listed below. Each of these is specific to a particular position or job title you may have opted to employ in your gym. Admin SpecialistCamp/PNO CoordinatorDirectorEvent PlannerMarketing and Sales ManagerProgramming and Equipment SpecialistSocial Media CoordinatorTrainer Each file can be edited and contains extra blank fields for you to include any additional responsibilities specific to your gym. All Performance Reviews can be located in the Human Resources folder in the Operations Manual. Enjoy and happy...

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Posted by on Jun 18, 2019 in Equipment, Support & Programming | 0 comments

Space Flight Update

We wish we had better news, but, at this time, Space Flight must continue to remain closed.  This applies to any and all programs.  If you have not done so already, you may take down the cable and trolley to help avoid some questions from clientele. If clients ask you why the Space Flight is closed, please continue to give the same response:  For Classes/Camps:  “Corporate is reviewing its internal procedures, and, unfortunately, we just can’t use Space Flight at this time.  But don’t worry….we have so many amazing games and activities to take its place!”     For Birthday Parties:  “Corporate is reviewing its internal procedures, and, unfortunately, we just can’t use Space Flight at this time.  But don’t worry!  We have so many other amazing games to play, and Lucy is going to have an incredible birthday!”   We are trying hard to get the Space Flight reopened.  We will communicate next steps as soon as we can.  If you have any questions, please email support@mygym.com.  Thank you,My Gym...

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Posted by on Jun 14, 2019 in Technology | 0 comments

MGM Update: Daily Digest, MGF, and more!

Last week we announced updates to the birthday sign-in system. We also mentioned that even more new features are coming to MGM. Please review last week’s update and continue reading below for details on the enhancements and changes to be released next week. ⚠️Target Release: Monday, June 17 at 10:00 PM ET. The email update sent at 3:30 PM ET had a target of Sunday, June 16th, but it is now Monday, June 17th (same time). If the target date/time changes again, we will notify you on the MGE Facebook Community. The release will require a reboot that may cause MGM to go offline for approximately 10 minutes. If you experience an outage longer than this, you may need to clear your cache. Daily DigestYour daily online activity report is being expanded to include a detailed agenda for the following day (two days for some items). The daily report will now include: Class, camp, and event schedule and attendance for the following dayGuests scheduled for the next two daysBirthdays...

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Posted by on Jun 12, 2019 in Strategic Partners & Sponsors | 0 comments

New Strategic Partnership: My Gym-Branded Hand Sanitizer Units

We are VERY excited to tell you about our newest strategic partnership with Terraboost, a company that manufactures and services custom hand sanitizer units for use in retail stores.  You may have seen them at Bed Bath & Beyond, Walgreens, and buybuy BABY, among many other establishments.  WE HAVE ARRANGED TO HAVE CUSTOM MY GYM-BRANDED UNITS MADE FOR AND INSTALLED IN EVERY MY GYM IN THE U.S. AT NO COST. *MORE BENEFITS BELOW* To be sure they would work for us, we conducted a test earlier this year at 3 My Gym locations in the Chicago area.  The results and feedback were great. “We think the sanitizer is great!  Parents like it, and I think it would work in all gyms.”Lindley WisnewskiOwner, My Gym River Forest/Skokie, IL “It’s been a hit.  Everything about it is working great!” Kyle JohnsonOwner, My Gym Buffalo Grove, IL Here are more details on why we are so excited about this partnership: The units are My Gym-branded and look great.There is no cost for the...

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Posted by on Jun 11, 2019 in Support & Programming | 0 comments

South Training Seminar Recap and Awards

We just held our first Training Seminar of 2019 this past weekend!  It was a wonderful group of really fun and energetic My Gymers in the South.  There were 65 people in attendance, and your passion, dedication, and ideas helped create an awesome event!  Thank you to the Tampa, FL My Gym for hosting the event.  CarolLynn Smith and the Tampa team did an amazing job! South Award Winners We would like to recognize the award winners from the South Training Seminar.  Keep up the fantastic work! Franchisee of the Year AwardThe owners who best exemplify the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment Joe and Carmen Beaulieu – My Gyms Lake Mary & Maitland, FL +++ Franchisee of the Year AwardThe owners who best exemplify the ideals for which My Gym stands by achieving excellence in the areas of business operations, leadership, customer service, program quality, and enrollment Addie Inman and Jenny Swain...

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Posted by on Jun 10, 2019 in My Gym Foundation | 0 comments

Exciting MGF Event!

Valued Franchisees, At the My Gym Foundation (MGF), we recognize the value in expanding our reach through collaborative efforts with like-minded organizations. We are excited to announce our participation in the Angel City Games event at UCLA later this month! This Paralympic-style competition, presented by the same people who helped bring the 2028 Olympics to LA, offers people with physical disabilities the opportunity to come together and compete, interact, and celebrate inclusivity, all while having fun. My Gym and MGF will have an exciting Obstacle Course at this event, providing an opportunity for ALL children of ALL abilities to experience the joys of My Gym. This event will not only bring greater awareness of MGF nationwide; it will provide excellent press for My Gym as well. This event, free to all who attend, is guaranteed to be a blast. If you happen to be in Los Angeles June 21 – June 23, we would love to have you stop by and give the obstacle course a try...

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Posted by on Jun 7, 2019 in Equipment | 0 comments

The Peg Perego Santa Fe Train Ride On Is BACK!

All Aboard! Choo Choo! We’re excited to share with you the return of the Peg Perego Santa Fe Train Ride On, a My Gym favorite that has been temporarily unavailable. Some of our older gyms may still have this train or something similar, since it’s used as the “Big Deal” in Tiny Tykes, Waddlers, Gymsters, and Terrific Tots classes. All gyms should consider purchasing this train! It’s a great piece of equipment that delivers loads of fun. Read on for more information from the manufacturer: “Let your little ones be the conductor of their very own train line, thanks to the Peg Perego Santa Fe Train Battery-Powered Riding Toy! Perfect for youngsters aged 18 months to three years, the Santa Fe is a plastic train powered by a rechargeable 6-volt battery that propels kids at speeds up to 1.5 miles per hour. It comes with 12 curved track pieces that your children and their friends can enjoy in a variety of different shapes, while its green, yellow, red, and black color...

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Posted by on Jun 5, 2019 in Marketing, Technology | 0 comments

Email Marketing Update

We are aware that some email marketing campaigns sent in the past 36 hours were delivered 2-3 times. We have applied a fix to eliminate the bug and are closely monitoring the system today. As part of the fix, we are temporarily moving the scheduled email send time to 11:00 AM for Pacific Time Zone gyms only. This is needed to distribute our collective activity more evenly.  Please contact Mae Perez at mperez@mygym.com with any...

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Posted by on Jun 5, 2019 in Technology | 0 comments

MGM Birthday Sign-In Enhancements

We are excited to share new and updated birthday sign-in features coming to MGM this month. Read below for details on what’s to come. Shareable Sign-In LinkWe have applied a coat of paint to the shareable sign-in link. If you are not already utilizing the shareable sign-in links, please see the update from November 29 for more information. Here is a sneak preview of the new look. (The final product may be slightly different.) Text Opt-InThe “Interested In: Classes/Parties/Camps/Events” checkboxes are being replaced by one checkbox encouraging the attendee to opt in to receive a free class offer via text. The ability to text a guest class offer to leads has shown great results, but, without explicit consent, we are not allowed to do so. The change accomplishes two things: (1) gives the attendee a clear incentive and (2) obtains the required consent to send a marketing text. If the box is not checked, you may still contact the attendee via phone or email to offer the guest class or any...

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Posted by on Jun 4, 2019 in Equipment, Support & Programming | 0 comments

Immediate Program Safety Notification

This week’s big swing is listed as “Traffic Jam or Starting Line.” If you have chosen to set it up as Starting Line, please be aware that the children MUST swing the same direction as you would have the kids swing on Traffic Jam. That is, the ladder should swing the same direction (parallel) to the other swings. If you swing the ladder perpendicular to the swings, this constitutes a major safety hazard, as the children may tip over as the swing sways. If you need any further support about this, or any other aspect of curriculum, please send an email...

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