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Posted by My Gym Administrator on Aug 2, 2024 in Technology |
We have received reports of emails sent from @mygym.com accounts being sent to spam. The most common recipients are using Gmail, but other providers such as Yahoo!, Hotmail, and AOL may also be filtering our messages. This also means that, if you correspond with MGE via one of these email providers, our replies may be going to your spam. We suspect that we had an unfortunate spike in spam reports in a short amount of time, which puts a dent in our “reputation.” The good news is that, once a recipient has marked your email as “Not Junk,” future emails will no longer be filtered. We are looking into ways we can accelerate getting back into Gmail’s good graces, but it may take some time. Thank you,MGE Tech...
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Posted by My Gym Administrator on Jul 22, 2024 in Marketing |
The 2024 Summer Olympics are just around the corner, July 26 – August 11. So, to enhance your marketing efforts and leverage the excitement, we’ve made the below available. Themed Curriculum During the week of July 29 – August 4, we’re bringing a world of excitement to our classes with a special “My Gym Games”-themed curriculum! Baby Volleyball Games, Track & Field Relays, High Beam and High Bar Skill Stations, Sports Arena Adventures, and more! My Gym Games Branded Image There is a themed graphic to go hand in hand with the themed curriculum. Sports Arena Music Playlist A special Spotify playlist has been provided for you in the My Gym Fun Spotify account. It can be found HERE. This would be great Explore music during your classes the week of the Olympics. My Gym Games Mymo’s Memos A themed Mymo’s Memos email template has been provided for you in the Newsletters folder within the Email Marketing System. It includes a mention of our themed curriculum, a fun promo, downloadable...
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Posted by My Gym Administrator on Jul 19, 2024 in General |
It is with regret that we inform you that My Gym Chantilly, VA will be closing for business as of this coming Sunday, July 21. Please contact MGE Support at support@mygym.com with any...
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Posted by My Gym Administrator on Jul 15, 2024 in Strategic Partners & Sponsors |
Hi everyone! We’ve got another great partnership taking place from July 19 – August 2. 😀 DETAILS On August 2, Sony Pictures is premiering Harold and The Purple Crayon, a new movie starring Zachary Levi, based upon the beloved children’s book by Crockett Johnson. You will soon receive a stack of coloring sheets to display and distribute in your gyms beginning July 19. Join as we celebrate the adventures of Harold, who, armed with his trusty purple crayon, draws himself into the real world and discovers the joys and challenges of growing up and trying new things. Here is all you need to know to support/comply with this partnership: Display and distribute Harold and The Purple Crayon coloring sheets in your gym throughout the course of the activation period. Please send photos of your coloring sheets displayed in the gym, and, most importantly, kids enjoying them to strategicpartnerships@mygym.com! Delivery and display of all these items should take place before July 19 (PDF flyer attached here; samples delivered separately). This activation is for...
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Posted by My Gym Administrator on Jul 10, 2024 in Conference |
📱 The Conference App is readyAll individual attendees will need to create or claim their accounts on the conference app. This is how you will view the agenda and sign up for breakout meetings. Attendees should have received an invitation to claim their accounts at the personal email addresses provided to the Conference team. Contact events@mygym.com if you need assistance. ❗️IMPORTANT: The names you submitted during registration must match the attendees coming to conference. Everyone will have a premade name tag and swag bag according to selected shirt sizes, so please make sure to contact events@mygym.com if there are any changes to your registration. 🧳 What to Wear and Bring Thursday: Wear comfy/casual clothes. We recommend bringing a light jacket or sweater, as the air-conditioned meeting rooms can get chilly. Friday: During the day, all attendees should wear their new conference tees provided at registration. Cocktail attire for the Awards Gala in the evening. Please bring something for taking notes. There will be lots to learn and absorb. The...
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Posted by My Gym Administrator on Jun 10, 2024 in Equipment |
In the franchise world, stores are typically updated every 8 to 12 years. This is done in an effort to keep things up to date and maintain a favorable brand impression. As announced more than one year ago, all My Gyms were required to update to the current color scheme (pics below) by June 2024. MGE is always sensitive to our franchisees’ bottom line and expenses, therefore we have required that My Gym’s upgrade in this manner only once in our history. A few important reminders: The current color scheme, consisting of light blue, green, pink, and gray, was released in 2014. All vinyl mats, post pads, etc. must now be in the current colors. For mats that have a zipper/Velcro closure and foam that is in good condition, a considerable savings can be attained by replacing only the covers. All walls, doors, and trim should now be painted according to the MGE guidelines. Please note that it is NOT required in the MGE Mandates that My Gyms upgrade...
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Posted by My Gym Administrator on Jun 6, 2024 in Technology |
We are thrilled to share some exciting news about our new and improved technology platform, which is coming together beautifully. We are dedicated to launching this platform as soon as possible, while ensuring a smooth transition that allows you to become comfortable with the new technology before fully transitioning. Here’s a quick overview of what to expect: Initial Onboarding in the Next Few Weeks:• You will receive your account details.• Complete the necessary paperwork for the new credit card merchant and other items.• Begin using several new technologies on the platform (excluding the bookings/scheduling section), including:o A complete shift management and time clock systemo Online training courses with progress tracking and reportso Evaluation forms, monthly to-do’s, recurring checklists, and tasks that can be tracked and assigned to designated team memberso Interactive team-building tools Future Training and Familiarization:• After the initial onboarding, you will receive training and have time to get comfortable with the rest of the technology. This will include the main client management features, such as scheduling, birthday...
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Posted by My Gym Administrator on May 30, 2024 in Conference |
💻 Register for conference! We know that finances may be tough during the summer months. Payment plans are available if needed. Register today so that we know you’re coming! We can’t wait to see you in July. 🏩 We have reached our limit of discounted rooms through Hotel Dena. Rooms may still be available at the regular rate of $260-$275 per night. There are other hotels near the Pasadena Convention Center if needed: Hilton Pasadena Westin Pasadena Courtyard Old Town Pasadena Hyatt Place Pasadena 📸 We need photos of you and your team! We are gathering photos from our gyms around the world to feature during Conference (even if you can be there in spirit only!). There is no requirement or theme – just be YOU! Click here to send them in today. Questions? Contact...
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Posted by My Gym Administrator on May 20, 2024 in Support & Programming |
If you spot a change in curriculum for the upcoming week of 6/3 – 6/9, your eyes are not deceiving you! There are two small changes being made to the Program Outlines in Preschool Gymnastics and Siblings & Friends going forward that are intended to improve class quality and transitions. The first change you will notice is the swap of the Manipulative Skill with the Gymnastics Skill Circuit. The Gymnastics Skill Circuit will now be done immediately after explore and before the manip. Now that our Gymnastics Skill Circuits require more setup, this change will assist with smooth transitions, as the teachers are available to set up the circuit at the end of explore time. Additionally, the children are more apt to be ready to wait their turn for the circuit, having just gotten their wiggles out during explore – so it’s a WIN WIN! The test gyms who ran this change were unanimously in favor of the switch! They reported being able to teach the circuit more in...
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Posted by My Gym Administrator on May 8, 2024 in Technology |
We have some important updates regarding My Gym technology, and we ask for your attention to this announcement. MGM has been an integral part of our operations for many years, initially developed by a My Gym franchisee. It began as desktop software aimed at managing our clients, evolving through various iterations with different developers. Our goal when developing MGM was to provide a low-cost technological solution that contained all the functionality needed to operate a My Gym. We are proud of what MGM has been able to do for our franchisees and clients. As technology continues to advance rapidly, and with a relatively small number of users, it’s clear that MGM has reached its limit. We faced a crucial decision: whether to develop completely new software or seek an existing “off the shelf” solution. Building new software would mean a significant increase in the franchisee’s monthly technology fee upwards of $750 – $900 per month. To aid in the decision, we developed a small franchisee task force. After months...
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Posted by My Gym Administrator on May 6, 2024 in Technology |
We are aware of the ongoing issue with login sessions not saving for the full 30 days, and in many cases, even in the same day. MGM has hundreds of users from hundreds of different devices; each individual session is highly unique due to varying web browsers, versions, settings, and so on. We have been working with individual gyms to check their browser settings in an effort to write a standard protocol for people to troubleshoot on their own. This is a work in progress. We ask that you reach out to the Help Desk even if you are not having any issues. Your settings are also an important metric for us. We completely understand that having to enter a code many times a day is (frankly) annoying. We kindly ask for your patience while we find the standard troubleshooting protocol for all. If you find that your Inbox is becoming inundated with 2FA emails, we recommend setting up an Outlook rule to move them out of sight into...
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Posted by My Gym Administrator on Apr 24, 2024 in Strategic Partners & Sponsors |
Dear My Gym Owners, I hope this message finds you well and thriving in your franchise endeavors. My name is Cameron Bunce, and I am thrilled to introduce myself as the head of Strategic Partnerships for My Gym Enterprises. As many of you know, the past couple of years have presented unprecedented challenges for businesses worldwide. The pandemic forced us to adapt, reassess, and temporarily pause/slow down some of our operations, including our strategic partnerships initiatives. However, I’m excited to share that we are now gearing up to relaunch and revitalize this integral aspect of our business. Our strategic partnerships program is designed to bring added value, goods, and growth opportunities directly to you, our awesome franchisees. Through collaborative efforts with carefully selected partners, we aim to provide innovative promotions and solutions, exclusive offers, and enhanced brand alignment to help you thrive in today’s dynamic marketplace. What can you expect from our strategic partnerships? Enhanced Promotional Giveaways for Members: Gain access to a diverse range of products, goods, and...
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Posted by My Gym Administrator on Apr 18, 2024 in Technology |
The Tech Team is actively investigating reports received concerning the following issues: Login sessions not saving / Codes required after every login We are reaching out to individuals to set up screen sharing sessions with our developers. If you are experiencing this issue and have 15-20 minutes to meet with us, please reach out. Codes not being delivered to some email addresses First check your spam folders. Codes are sent from noreply@mygym.com. If it’s not in your spam, send us the individual email address(es) and we will check to see if there was previously a block/bounce/unsubscribe event on the account. We have found this to be the reason on a few occasions. Please note that a copy of all codes will also be sent to the default gym email on file (Gym > Admin > Settings) as an extra layer of security. Contact the Help Desk via the portal or by emailing tech@mygym.com to report any continued issues with...
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Posted by My Gym Administrator on Apr 12, 2024 in Marketing |
“2-4-6-8, Who Do We Appreciate?” As we gear up to celebrate Teacher Appreciation Week from May 6th to May 10th, we’re excited to introduce our “Recess all Summer Long” campaign! This initiative aims to express our gratitude to educators while also encouraging them to enjoy My Gym classes throughout the summer months. We recommend offering a special discount of 20% to all teachers who enroll for summer during Teacher Appreciation Week. Here are some helpful tips and tricks to ensure the success of this campaign: An email campaign (General Promotions) and an article (preloaded in Online Forms / Articles) have been added to MGM to promote enrollment during Teacher Appreciation Week. Send out targeted email blasts to your customer base emphasizing the special discount offered to teachers during Teacher Appreciation Week. Utilize social media platforms to spread the word about the campaign. Suggested content will be provided in the Social Media Roundup with ideas for engaging content such as photos or videos showcasing teachers (My Gym teachers included!) enjoying...
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Posted by My Gym Administrator on Apr 11, 2024 in Support & Programming |
Are you ready to kick-start your weekly meetings with a burst of energy and enthusiasm? Get ready because we’re about to show you some tips and tricks to make your meetings powerful and impactful! In our upcoming interactive training session, we’re going to dive into dynamic discussions and practical strategies to supercharge training, refresh on curriculum, and maximize productivity. It’s all about energizing, engaging, and excelling together as a team! Here’s what’s in store: Virtual Tour: We’ll be taking you on a journey through a magnificent My Gym that will inspire your team meetings. You’ll see firsthand how to make weekly meetings run with more engagement, fun, and help with retaining the curriculum. Demonstrations: It’s time to get moving and get involved! You’ll see demonstrations of dynamic curriculum review techniques and effective training strategies that will bring your meetings to life. You’ll learn practical tips that you can start implementing right away, and better yet, your team will learn and retain all that important programming to execute top-notch, high-quality...
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Posted by My Gym Administrator on Apr 4, 2024 in Conference |
Hello all! Three reminders for you today: 📸 We are gathering photos from our gyms around the world to feature during conference (even if you can only be there in spirit!). There is no requirement or theme-just be YOU! We would also love to see photos of your refreshed gyms with all new colors. Click here to send them in today. 💻 Register for conference! We can’t wait to see you in July. 🏩 Don’t forget to book your hotel! Rooms are limited.For any questions or concerns at Hotel Dena, please contact Lilybeth Tovar at (626) 514-9225 or email at...
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Posted by My Gym Administrator on Mar 28, 2024 in Support & Programming |
Now that some of our new equipment has begun to appear in curriculum, we wanted to answer some commonly-asked questions and provide some tips on how to best make use of your new purchases! Water Mats: Please note the following cleaning and general maintenance instructions to prevent any potential water molding: Use and fill the mat with only distilled water. For each fill up, add a little bit of vinegar. Be sure to change and refill the water weekly. Baby Toys: For “Coming-In” toys in a Tiny Tykes class, feel free to rotate in your bath toys, toy cars, and water mats as you see fit! Wobble Board, Gonge Top, and Foam Beam: These are fantastic new pieces that can be left on the gym floor as part of your setup OR put away at your discretion…whatever works best for your gym and space! Skysaucer Swing: This swing can be used in two different ways: hang it on two rings to swing back and forth or hang it on one ring to create a spinning swing!...
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Posted by My Gym Administrator on Mar 26, 2024 in General |
We are excited to introduce our newest franchisees, Nic and Nekole DeCoteau, who recently purchased the My Gym in Annapolis, MD. Please welcome Nic and Nekole by sending warm wishes and congratulations to...
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Posted by My Gym Administrator on Mar 26, 2024 in Support & Programming |
Please join us on Monday, April 1st at 1pm PDT for a brand-new Interactive Training Course hosted by Krissy Winters and the MGE Support Team. The topic will center around the art of assisting a great class, and seasoned teachers and brand new My Gymers alike are encouraged to attend. In this 30-minute meeting of the My Gym minds, we’ll discuss: Practical assisting tips and tricks What it means to “feel the need” of a class intuitively and provide for it How to best support your co-teacher in each respective role (lead vs assist) Strategies to help you work smarter (not harder!) in class RSVP here and set your team a reminder to join us on 4/1! If you have any questions in the meantime, please email support@mygym.com. We can’t wait to hear your questions and share ideas that will help us all take our teaching to the next level! See you on April 1st… Pumpkins optional! 😉 PS – for those unable to attend live, a recorded version of this ITC will be...
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Posted by My Gym Administrator on Mar 21, 2024 in Support & Programming |
As we continue to enhance the My Gym experience, we want to remind everyone of the upcoming compliance date for implementing My Gym Gripper Socks for all children, effective May 1st. Note: Adjustments to birthday packages and policies should be made 4-6 weeks in advance, especially for parties scheduling now that will occur after your compliance date. For assistance in this transition and answers to any questions you have, please reach out to our Support team. Start by ordering socks from shopmygym.com now to ensure readiness by May 1st deadline. With their innovative design and vibrant colors, these socks have added joy to classes, camps, birthday parties, and more! We’re excited about ensuring the best experience for our My Gym families by maintaining consistency and safety across all locations. Thank you for your commitment to excellence and for being part of the My Gym...
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Posted by My Gym Administrator on Mar 19, 2024 in General |
We are thrilled to announce our recent Grand Opening in New Hampshire. Owner Sarah Marchant and Director Mary Swanson opened their doors in Londonderry on Tuesday, May 12th. They have assembled a fantastic team who are busy wowing the community with their classes and facility. Warm wishes and congratulations can be sent to...
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Posted by My Gym Administrator on Mar 11, 2024 in Marketing |
Thank you for joining one of the “Eulerity – New Digital Advertising Partner” webinars held on March 7th and 11th. To get started with Eulerity or to inquire further, please email support@eulerity.com. If you have questions about the partnership you can also email marketing@mygym.com. In addition, we have loaded a “one-sheet” on the Eulerity Partnership to the Operations Manual (keyword search: “Eulerity”). If you were unable to attend, you can watch the recording here: MGM Resources > Training Tools >...
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Posted by My Gym Administrator on Mar 7, 2024 in Technology |
A release is scheduled for Sunday, March 10th at 9:00 PM ET. The release will require a server reboot that may cause MGM and the website to go offline for 5-10 minutes. We aim to announce planned downtime with as much notice as possible. Sometimes, however, issues arise between announcement and release that necessitate rescheduling. We will continue to keep you updated as any changes come about. Updates, fixes, and enhancements scheduled in this release: Fixed The missing discount field when purchasing Gift Certificates in MGM has been restored. Updated and New Socks Administration functionsUpdated Sock purchase confirmation: The website and confirmation email will include instructions to show the email to any team member as proof of purchase.Updated My Gym Socks report (Report > Families > My Gym Socks): This report has been updated so that it is broken down by individual child rather than by family.New Sock Transaction Log (Report > Families > My Gym Socks Transactions): This new report shows all socks transactions, whether during bookings, party...
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Posted by My Gym Administrator on Mar 5, 2024 in Technology |
It has recently come to our attention that the Gift Certificate “discount” feature was not functioning properly in MGM. When gift certificates were created with a discount, the full gift certificate amount was still being logged as revenue for products in the Financial Revenue Overview. We will be implementing a change to fix these discounts tomorrow morning (March 6). The fix will show only payments received reflected in the report. We know that many gyms use this feature to create gift certificates for donations and fundraisers. Please note that this fix will alter the Revenue Overview in these cases and any other cases where discounts exist. Please reach out to Tech with any questions regarding this...
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Posted by My Gym Administrator on Feb 28, 2024 in Technology |
Recently, we have received reports of issues when adjusting class schedules. Some gyms are experiencing problems with current enrollment dates being pushed back and old enrollments reinstating for future dates. We have linked this issue to changing the start date to an existing class with enrollment history. Changing the start date on a class that has enrollment history causes past enrollments in that class to be edited, resulting in old enrollments showing back up on the roster and enrollment dates being pushed back months or years. Enrollment history cannot be restored if this happens. We have added a warning to the class window, advising gyms not to make changes to the start date when history exists. Please follow the proper directives and tutorials when adjusting your class schedules. Utilize the Change Class Times feature on the right-hand side of the window for changing the time of your class. End the current class and create a brand-new class when changing the class to a new age group or moving the...
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