Posted by on Feb 7, 2020 in Support & Programming, Technology | 0 comments

Important Changes to our Cancellation Policy

If you were to google “My Gym,” you would immediately be hit with a great many reviews espousing how special our program is, how wonderful our teachers are, and how much of an impact My Gym has made in so many families’ lives.  Unfortunately, however, you would also see a lot of reviews written by displeased parents who have a serious bone to pick with our cancellation policy. Some parents may not have read the VIMA thoroughly.  Some claim to have been told something different by a staff member.  Some are simply upset that, though they thought they were giving ample notice, they may be on the hook for up to SEVEN more weeks because their payment had just gone through and we still require one more before they can quit.  Others may try to cancel their accounts online, only to discover that they owe one final payment BUT that they can pick a “last class date” that is the same as their final payment due date. …And, then,...

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Posted by on Feb 5, 2020 in Strategic Partners & Sponsors | 0 comments

Caribbean Sol

Please note that our relationship with Caribbean Sol is currently being restructured.   Accordingly, please remove and discard the Caribbean Sol hanging poster, window cling, and any other marketing materials you have in your gym. VERY IMPORTANT: PLEASE KEEP THE HANGING HARDWARE USED FOR THE POSTER. YOU’LL NEED IT FOR AN UPCOMING PARTNERSHIP WE’LL BE ANNOUNCING NEXT WEEK! Gyms that earned commissions from online sales of Caribbean Sol products in 2019 will be notified by email. Your checks will be mailed out by mid-March. Please contact strategicpartners@mygym.com with any...

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Posted by on Feb 5, 2020 in Conference | 0 comments

2020 Conference: Early Registration is Now Open

Registration is now open for the 2020 International Conference in July. Complete conference details (including hotel, airport, and event schedule) are available on the Registration form. REGISTER NOW Need help choosing a package? Here is a quick reference guide: What package do I choose if I am attending the conference with my significant other or babysitter who will not be attending any meetings (staying 3 nights)?Select Package C. You may purchase additional gala tickets a la carte.My wife and I (both hands-on owners) are attending with our director. We need our own room, and our director needs a roommate (all staying 3 nights).Submit two separate registrations: Package A for you and your wife, and Package E for your director. The Conference team will match your director with a roommate if needed.I am sending two directors from my two gyms, and they each need their own separate roommate arrangements (both staying 3 nights).Submit two separate registrations: Package E for each director. The Conference team will match each of your directors...

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Posted by on Jan 31, 2020 in Technology | 0 comments

MGM Release Notice – February 9 at 10 PM ET

⚠️Target Release: Sunday, February 9th at 10:00 PM ETThe release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 10:00 PM-11:00 PM ET. As always, we aim to have the least amount of downtime possible. Please follow Mae Perez’s posts in the Facebook MGE Community for any changes or updates. Important Reminder re: Delinquent Enrollments EnhancementIn a recent release, we updated the processes surrounding delinquent enrollments due to failed payments or expired credit cards. The automatic removal process was paused while we refined the enhancement and will resume the week of February 9, 2020 (original date of February 1 has been rescheduled). Please take this time to review your delinquent list so that you can make arrangements with families as needed. As a reminder, here is how it works: When a payment is past due, the enrollment record will move to a new Delinquent section on the attendance roster. The total enrollment number will continue to count delinquencies for...

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Posted by on Jan 28, 2020 in Support & Programming | 0 comments

Coronavirus (COVID-19)

The following is our up-to-the-minute advice regarding the Coronavirus based on recommendations from the CDC: At this moment, we suggest you operate as you normally would. Again, this is under the advisement of the CDC.If you feel it necessary, you may email, post on social media, or use the following as talking points if a parent asks about our policy/stance:  “With regard to the Coronavirus, My Gym’s first priority is the health and safety of our families. We always follow CDC guidelines for any world health concerns, and we assure you we will access information at the beginning of issues. If there are indications that My Gym could be affected, we will take action immediately. During our 37 years of operating hundreds of gyms, we have dealt with dozens of similar issues. Normal protocol for My Gym is to institute elevated cleaning protocols and a no-tolerance philosophy with people in the gym who show signs of illness. We will cancel classes for even the slightest concern, and our members will...

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Posted by on Jan 27, 2020 in General | 0 comments

Music Licensing Update

Hello, franchisees!  It’s that time of year again – time to sign up for our annual music licensing program. What exactly is music licensing? Whenever music is played in a public setting such as your gym, it is subject to licensing fees.  You are not legally allowed to play music in your business unless you have the proper license to do so.  Simply purchasing or streaming the music through iTunes or Spotify, for example, does not give you the right to play it in the gym. MGE reaches out to the major music licensing companies each year to negotiate the best rates for our franchisees.  We set up an annual contract with them that is good from January thru December.  This year we were able to work with two of the major players, BMI and ASCAP, for a total fee of $470 per gym. If you wish to participate in MGE’s 2020 Music Licensing Program, please send an email to accounting@mygym.com NO LATER THAN THURSDAY, FEBRUARY 20.  It is...

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Posted by on Jan 23, 2020 in Products | 0 comments

NEW Child Logo/Registration T-Shirts Are Here!

My Gym is upgrading to new styles and colors for the child logo/registration T-shirts.  The current Gildan 5000B shirts will not be stocked after the current inventory sells out.Why?  Like the new staff T-shirts, the new child logo shirts are made from materials that are softer, more comfortable, lighter weight, and more fashionable.  Specifically, the new shirts are combed ring-spun cotton/polyester blends, similar to the new staff T-shirts.  They also coordinate with the current brand colors and the new staff T-shirts.Benefits include the following:More attractive > Better image for My GymMore comfortable > Happier membersMore attractive > Members will look great in these shirts.Higher value (Slightly higher cost than current shirts, but superior product)More visibility – Parents will want their kids to wear these shirts more often, and the kids will love wearing them, which will provide gyms more exposure.More consistency – Higher quality, and colors are consistent with the My Gym brand.Details for the rollout:The new shirts are available now on ShopMyGym.com.The current standard child logo shirts will...

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Posted by on Jan 22, 2020 in My Gym Foundation | 0 comments

2020 Calendar of Events: The My Gym Foundation

As the My Gym Foundation (MGF) gears up for an exciting 2020, we wanted to give you a sneak peek of what to expect. MGF will host four national My Gym fundraisers this year. Please mark your calendars now, as we all work together to make this our best year yet! Details will be provided closer to each event. APRILAnnual National PNO – April 24th or April 25thWe want this event to be as successful for you as possible. Please pick the date that works best to hold your PNO in honor of the My Gym Foundation. AUGUSTSecret, month-long MGF fundraiserThe exciting details of this fundraiser will be announced during Conference, but we can tell you now that it will last the whole month of August! OCTOBERMGF Halloween Party EventThis will take place during your Halloween Parties in October. DECEMBER#GivingTuesdayKids – “Sit Up for Kids!” – November 30th through December 6thThis event will run similar to 2019’s. We will provide every gym with a child to sponsor. Week of...

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Posted by on Jan 17, 2020 in Strategic Partners & Sponsors | 0 comments

My Gym Book Corner Update

Book Corner Inserts: The divider inserts for the Book Corner Display Units will be shipping separately from the rest of the display. Once you receive both packages, you can put the display together and use it in your gym. We apologize for any inconvenience. Hooray! We are so happy to let you know that the My Gym Book Corner display units are on the way to all My Gym locations in the U.S. and Canada. Assembly instructions will be included in the package. Please place the units on your counter or in a prominent location in the lobby. Stock with the books you received from our partnerships with Holiday House, MacMillan Books, Sourcebooks, and Quirk Books. The bigger books should be placed on the lower tier so they do not cover up the Book Corner label. When someone texts “MyGymBooks” to us, they will be sent this link: https://sweepspage.wishpond.com/landing-page-2492289/. The Pout-Pout Fish Book Promotion We will continue to promote The Pout-Pout Fish book in the curriculum through January 26....

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Posted by on Jan 14, 2020 in Conference | 0 comments

Save the Date: 2020 International Conference

Dates: July 22 – July 24, 2020 Location: Marriott Torrance/Redondo Beach – 3635 Fashion Way, Torrance, CA 90503 Airport: LAX is 12 miles away.  Travel by ride share, Uber, or taxi. Brief outline of events: Wednesday night Welcome EventMeetings begin Thursday AM.  Thursday night My Gym Foundation EventMeetings continue Friday.  Friday night Awards Dinner Dance Who should attend: All Owners and Directors/Shareholders who have full responsibility operating the gym Pricing: To be announced by 1/24/2020 – Early Bird Registration coming soon. What to do now? Book your flights, block off this July weekend for birthday parties (unless your staff can run them while you are gone), and set your budget for this fun and important My Gym reunion. Please do not contact the Marriott regarding reservations; the rate will be lower with our...

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Posted by on Jan 9, 2020 in Marketing | 0 comments

Vistaprint Pro Shop

We are aware of the issues with some of the templates on the Vistaprint Pro Shop. Many of the Edit + Order templates (e.g., business cards, punch passes, etc.) have incorrect fonts or do not have any editable fields. Some items, such as the tri-fold brochure, are missing altogether. We are in contact with Vistaprint, and they are in the process of fixing everything. We do not have an ETA at this time. If there is something you need to order now, please contact designer@mygym.com for...

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Posted by on Jan 8, 2020 in General, Support & Programming | 0 comments

Space Flight

Happy New Year! Please be reminded that all locations are required to complete the Space Flight Approval Form and open Space Flight.  Space Flight will be in curriculum in January, so it’s important this be completed now.  Click here to view/complete the form. Please read the update below in its entirety if you have not done so yet.  And, if you were unable to attend and have not seen the recording of the 12/19/2019 Space Flight Town Hall, please also watch the recording.  Don’t hesitate to contact the MGE Support Team with any questions. Thank you,My Gym Enterprises ++++ UPDATE 12/19: Town Hall RecordingUPDATE 12/16: Space Flight Lawsuit...

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Posted by on Jan 6, 2020 in My Gym Foundation | 0 comments

My Gym Foundation: 2019 Gym Fundraising Results!

MY GYM SUPER STARS (GYMS THAT RAISED OVER $2,000 IN 2019)My Gym Alexandria, My Gym Burke, My Gym Encino, My Gym Glen Rock, My Gym Jersey City, My Gym Mechanicsburg, My Gym Norwell, My Gym Orange, My Gym Westfield MY GYM GOLD HEROS (GYMS THAT RAISED OVER $1,000 IN 2019)My Gym Atwater, My Gym Aventura, My Gym Beverly Hills, My Gym Buffalo Grove, My Gym Burlington, My Gym Chantilly, My Gym Clovis, My Gym Cohasset, My Gym Fairfield, My Gym Frisco, My Gym Hampton Roads, My Gym Hoboken, My Gym Kendall, My Gym La Verne, My Gym Manalapan, My Gym Medfield, My Gym New Providence, My Gym Newton, My Gym Norco, My Gym Northridge, My Gym Overland Park, My Gym Palm Desert, My Gym Palo Alto, My Gym Pasadena, My Gym Rancho Santa Margarita, My Gym River Road, My Gym San Carlos, My Gym The Woodlands, My Gym Toluca Lake, My Gym Tucson MY GYM SILVER HEROS (GYMS THAT RAISED OVER $500 IN 2019)My Gym Annapolis, My Gym Arvada,...

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Posted by on Jan 6, 2020 in Technology | 0 comments

MGM Release Notice – January 12 at 10 PM ET

⚠️Target Release: Sunday, January 12 at 10:00 PM ETThe release will require a server reboot that may cause MGM and the website to go offline for 5-10 increments between 10:00 PM-11:00 PM ET. As always, we aim to have the least amount of downtime possible. Please follow Mae Perez’s posts in the Facebook MGE Community for any changes or updates. Important Update on Delinquent Enrollments EnhancementIn the last release, we updated the processes surrounding delinquent enrollments due to failed payments or expired credit cards. This was a necessary change in order for statistics to reflect an accurate enrollment number. When a payment is past due, the enrollment record will move to a new Delinquent section on the attendance roster.The total enrollment number will continue to count delinquencies for the next 4 weeks.The Statistics Overview will break out the delinquent enrollments in a separate report. The report will show the reason for the declined payment (failed transaction or expired CC) and the date the child will be automatically removed from...

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Posted by on Dec 19, 2019 in General | 0 comments

CEO Open Door Policy to Our Franchisees

Hello My Gym Franchisees,It is extremely important to all of us at MGE that we provide you with the very best support, training, programs, products, strategic partnerships, and marketing assistance, etc. We will always put forth our finest talent and efforts to have every My Gym owner reach success, feel fulfilled, and know you are part of a close-knit family. Throughout the year, we provide many feedback opportunities for you to evaluate our operations, and I would like to provide one additional avenue open to you if desired.I would love to know if there are areas of our company you feel stand out as great, and also if there are aspects of our operations with which you are not completely satisfied. Please feel free to be totally honest and tell me anything you would like me to know. I am the only one who will see your comments unless otherwise advised, and I will handle internally. Your observations and input will further help us understand how to operate the...

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Posted by on Dec 17, 2019 in Technology | 0 comments

MGM Update and Release Notes

Please review important notes and a summary of the December 8, 2019 release below. The release introduced some bugs that have since been addressed. Please continue reading below for important information. Process for Handling Delinquent EnrollmentsWe have updated the processes surrounding delinquent enrollments due to failed payments or expired credit cards. When a payment is past due, the enrollment record will move to a new Delinquent section on the attendance roster.The total enrollment number will continue to count delinquencies for the next 4 weeks.The Statistics Overview will breakout the delinquent enrollments in a separate report. The report will show the reason for the declined payment (failed transaction or expired CC) and the date that the child will be automatically removed from class if not rectified. At that point, the child will no longer be counted in the enrollment number.* (SEE NOTE)The parent will receive an email notifying him/her of the child’s removal from class.  If the family returns to your gym at a later date, you will be alerted...

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Posted by on Dec 16, 2019 in General, Support & Programming | 0 comments

Space Flight Lawsuit Update

Dear My Gym Family, A little over a year ago, we experienced a catastrophic accident at a My Gym that resulted in the death of a 7-year-old boy named Brady.  This tragic accident was the result of human error, both in setting up and in spotting the Space Flight activity – a set of circumstances and errors that resulted in the worst conceivable outcome.  We continue to grieve, and our thoughts are with the family.  We will be speaking about the actual accident at our My Gym Town Hall on Thursday 12/19.  We invite all My Gym owners and directors to attend. Click here to register. Because we have a responsibility to our My Gym organization, and also to continue to bring our wonderful program to thousands of communities around the world, we are now going to turn to the more practical side of this matter.  We will provide you with as many details as possible and explain how we are moving forward, never forgetting the impact this accident...

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Posted by on Dec 13, 2019 in General | 0 comments

Gym Closure – San Francisco, CA

We post a notification when a gym is closing so you are all aware of any closures within our franchise body. We need to inform you that, because of lease renewal issues, My Gym San Francisco, CA will be closing for business on December 23, 2019. Please contact MGE Support at support@mygym.com with any...

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Posted by on Dec 11, 2019 in Products | 0 comments

Last Chance to Order from ShopMyGym for 2019

The My Gym Merchandise/Equipment Division is performing a physical inventory from 12/17-12/23, and then will be closed for the holiday break from 12/24-1/1.  You can place orders on ShopMyGym during that time, but we will not be shipping out orders during that period.  The last day of shipping is Monday 12/16, and we will resume shipping on 1/2/20.  So place your orders now for anything that you need to receive prior to 1/10/20 to ensure that we can ship it before our break. If you haven’t ordered your holiday gifts, there’s still time if you order now!  Promote your gym and spread My Gym holiday cheer to members, friends, and family with My Gym-branded products.  ShopMyGym.com makes it so easy for you with these holiday gifts: Holiday Gifts for Staff – Thank staff for an amazing yearPants, Leggings, and Shorts – This performance apparel will keep them comfortable and looking sharp.Jackets, Pullovers, and Vests – These will keep them warm and cozy during the holidays.My Gym Ornament, Mymo Plush...

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Posted by on Dec 11, 2019 in General | 0 comments

Lawsuit and Space Flight Update

Hello, For those who may not know, MGE has been involved in a lawsuit relating to a tragic accident that took place at a My Gym in October of 2018.  We sincerely thank you for your patience; we have been unable to provide updates until now.  At this point, things have progressed and we may now share some information.  Here is the latest: We will be sending an “MGE Update” email this Monday, 12/16, with all information regarding the lawsuit and Space Flight.  Be forewarned that it is a long email with a lot of information, but we do feel the information is positive, especially considering the circumstances.  Please take some time to process it all.We will be holding a town hall via webinar on 12/19 to connect with our My Gym family, explain a few things, and answer any questions.  This town hall is open to My Gym owners and directors.  Please click here to register to attend.  The event will be recorded for those who cannot attend. ...

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